Ubuntu
linux package

0546:3304 [Dell Studio XPS 8100] Unable to connect Hedcamz HEDCAM HD video cameras via USB

Bug #1067079 reported by Ubuntooo on 2012-10-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

Recently-installed Ubuntu 12.04 system with all the latest updates.

- Expected -

This issue relates to following product:
Bus 002 Device 015: ID 0546:3304 Polaroid Corp. a500 Digital Camera
"HEDCAM HD WIDE Waterproof Wearable Camcorder"
http://www.hedcamz.com/cameras/hedcam/hedcam-wide

When this device is connected via USB, Ubuntu should automatically recognise it and, ideally, automatically mount the removable MicroSD storage media (4GB). This allows the user to manage the videos created using the device.

- Results -
Communication with the device is not successful, and the following errors are logged to /var/log/syslog.

Oct 15 21:35:27 shatner kernel: [26968.170620] hub 2-1:1.0: unable to enumerate USB device on port 5
Oct 15 21:35:28 shatner kernel: [26968.426177] hub 2-1:1.0: unable to enumerate USB device on port 5
Oct 15 21:35:29 shatner kernel: [26969.504032] usb 2-1.5: new high-speed USB device number 6 using ehci_hcd
Oct 15 21:35:29 shatner kernel: [26969.598510] scsi5 : usb-storage 2-1.5:1.0
Oct 15 21:35:29 shatner mtp-probe: checking bus 2, device 6: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5"
Oct 15 21:35:29 shatner mtp-probe: bus: 2, device: 6 was not an MTP device
Oct 15 21:35:30 shatner kernel: [26970.705579] scsi 5:0:0:0: Direct-Access Digital Camera Storage 1.00 PQ: 0 ANSI: 5
Oct 15 21:35:30 shatner kernel: [26970.707733] sd 5:0:0:0: Attached scsi generic sg7 type 0
Oct 15 21:35:30 shatner kernel: [26970.709728] sd 5:0:0:0: [sdg] 7841792 512-byte logical blocks: (4.01 GB/3.73 GiB)
Oct 15 21:35:30 shatner kernel: [26970.711464] sd 5:0:0:0: [sdg] Write Protect is off
Oct 15 21:35:30 shatner kernel: [26970.711474] sd 5:0:0:0: [sdg] Mode Sense: 17 00 00 08
Oct 15 21:35:30 shatner kernel: [26970.712041] sd 5:0:0:0: [sdg] No Caching mode page present
Oct 15 21:35:30 shatner kernel: [26970.712046] sd 5:0:0:0: [sdg] Assuming drive cache: write through
Oct 15 21:35:30 shatner kernel: [26970.714869] sd 5:0:0:0: [sdg] No Caching mode page present
Oct 15 21:35:30 shatner kernel: [26970.714875] sd 5:0:0:0: [sdg] Assuming drive cache: write through
Oct 15 21:35:30 shatner kernel: [26970.716578] sdg: sdg1
Oct 15 21:35:30 shatner kernel: [26970.719667] sd 5:0:0:0: [sdg] No Caching mode page present
Oct 15 21:35:30 shatner kernel: [26970.719672] sd 5:0:0:0: [sdg] Assuming drive cache: write through
Oct 15 21:35:30 shatner kernel: [26970.719677] sd 5:0:0:0: [sdg] Attached SCSI removable disk
Oct 15 21:35:30 shatner kernel: [26970.743051] sd 5:0:0:0: [sdg] Unhandled sense code
Oct 15 21:35:30 shatner kernel: [26970.743056] sd 5:0:0:0: [sdg] Result: hostbyte=invalid driverbyte=DRIVER_SENSE
Oct 15 21:35:30 shatner kernel: [26970.743062] sd 5:0:0:0: [sdg] Sense Key : Medium Error [current]
Oct 15 21:35:30 shatner kernel: [26970.743069] sd 5:0:0:0: [sdg] Add. Sense: Unrecovered read error
Oct 15 21:35:30 shatner kernel: [26970.743075] sd 5:0:0:0: [sdg] CDB: Read(10): 28 00 00 77 a7 f0 00 00 08 00
Oct 15 21:35:30 shatner kernel: [26970.743088] end_request: critical target error, dev sdg, sector 7841776
Oct 15 21:35:30 shatner kernel: [26970.743094] Buffer I/O error on device sdg, logical block 980222

There is another open ticket, Bug #913567, appears to be the same issue. See the followig user comments, that mention the same manufacturer.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/2
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/5

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-32-generic 3.2.0-32.51
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Uname: Linux 3.2.0-32-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf7ff8000 irq 46'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:10ec0887,1028040d,00100202 HDA:80862804,80860101,00100000'
   Controls : 51
   Simple ctrls : 22
Date: Mon Oct 15 21:35:58 2012
HibernationDevice: RESUME=UUID=a063dbb7-aa6a-4455-a7e1-28b7dbcb5108
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Dell Inc. Studio XPS 8100
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.2.0-32-generic N/A
linux-backports-modules-3.2.0-32-generic N/A
linux-firmware 1.79.1
RfKill:

SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/08/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0T568R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Studio XPS 8100
dmi.sys.vendor: Dell Inc
---
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 3543 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CasperVersion: 1.328
DistroRelease: Ubuntu 12.10
IwConfig:
eth0 no wireless extensions.

lo no wireless extensions.
LiveMediaBuild: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Dell Inc. Studio XPS 8100
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.5.0-17-generic N/A
linux-backports-modules-3.5.0-17-generic N/A
linux-firmware 1.95
RfKill:

Tags: quantal
Uname: Linux 3.5.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/08/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0T568R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Studio XPS 8100
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15:

AcpiTables.txt Edit (166.0 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (600 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (373 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (270 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (53.8 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (4.3 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (16.2 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (2.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (248.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (39.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (489 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (6.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (143.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (288.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (856.6 KiB, text/plain; charset="utf-8")

summary:

- Unable to connect Hedcamz HEDCAM HD video cameras
+ Unable to connect Hedcamz HEDCAM HD video cameras via USB

Brad Figg (brad-figg) on 2012-10-15

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Re: Unable to connect Hedcamz HEDCAM HD video cameras via USB

To note, both Mac OS X Lion 10.7.4 and Windows 7 can successfully access the device.

Revision history for this message

penalvch (penalvch) wrote on 2012-10-16:

Hal, thank you for reporting this and helping make Ubuntu better. Could you please plug in the USB camera into your PC, unplug all other USB devices, execute the following at a terminal, and post the results to this report:
lsusb

As well, could you please confirm this issue exists with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested and remove the tag:
needs-upstream-testing

This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the text:
needs-upstream-testing

If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Please let us know your results. Thank you for your understanding.

tags:	added: needs-upstream-testing
Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16:

As requested, here is the output from lsusb when the HEDCAM camera has been attached. Note that I was unable to remove my wireless mouse and keyboard (Device 003).

>lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 045e:009d Microsoft Corp. Wireless Optical Desktop 3.0
Bus 002 Device 003: ID 18e3:9106 Fitipower Integrated Technology Inc
Bus 002 Device 015: ID 0546:3304 Polaroid Corp. a500 Digital Camera

When the HEDCAM camera is physically removed, Device 015 does not appear in the lsusb output:

Thus, Device 015 "Polaroid Corp. a500 Digital Camera" seems to be the HEDCAM camera.

Out of interest, do you know what "Fitipower Integrated Technology Inc" relates to? Googling this returns details about a webcam, but I don't have a webcam, and I don't believe there is one integrated with my computer as standard.

My system is a Dell Studio XPS 8100. Here is the support site for it, which includes links to the documentation. No integrated camera is mentioned.

http://www.dell.com/support/troubleshooting/us/en/19/TroubleShooting/ProductSelected/Product/studio-xps-8100

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: AcpiTables.txt

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: AlsaDevices.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: AplayDevices.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: ArecordDevices.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: BootDmesg.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Card0.Amixer.values.txt

#10

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Card0.Codecs.codec.0.txt

#11

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Card0.Codecs.codec.3.txt

#12

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: CurrentDmesg.txt

#13

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Lspci.txt

#14

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Lsusb.txt

#15

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: PciMultimedia.txt

#16

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: ProcCpuinfo.txt

#17

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: ProcInterrupts.txt

#18

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: ProcModules.txt

#19

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: UdevDb.txt

#20

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: UdevLog.txt

#21

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: WifiSyslog.txt

#22

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16: Re: Unable to connect Hedcamz HEDCAM HD video cameras via USB

#23

I'm sorry, I am not clear which kernel you would like me to try. A link to the actual deb file would be useful.
Thank you

penalvch (penalvch) on 2012-10-16

summary:	- Unable to connect Hedcamz HEDCAM HD video cameras via USB + 0546:3304 Unable to connect Hedcamz HEDCAM HD video cameras via USB
description:	updated

penalvch (penalvch) on 2012-10-16

tags:

removed: apport-collected

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16:

#26

Christopher,

I have received an email from the director of Hedcams. Is there anything a company like that can do to help with an issue like this, in order to expedite its resolution, or is it typically handled entirely by the developer team?

Thanks

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16:

#28

Thanks, Christopher.
So that I am clear about your previous request, do you want me to test on Quantal Beta 2?

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-16:

#30

Christopher, I am really sorry, but I still don't understand which kernel you want me to try with Precise. Note that I am currently running the latest general release, 3.2.0-32-generic.

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-17:

#32

Download full text (3.3 KiB)

Christopher

I installed those packages, and the following output was the result:

root@shatner:/home/hal/Downloads# dpkg -i linux-headers-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb linux-image-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb
(Reading database ... 284345 files and directories currently installed.)
Preparing to replace linux-headers-3.6.2-030602-generic 3.6.2-030602.201210121823 (using linux-headers-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb) ...
Unpacking replacement linux-headers-3.6.2-030602-generic ...
Selecting previously unselected package linux-image-3.6.2-030602-generic.
Unpacking linux-image-3.6.2-030602-generic (from linux-image-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb) ...
Done.
dpkg: dependency problems prevent configuration of linux-headers-3.6.2-030602-generic:
linux-headers-3.6.2-030602-generic depends on linux-headers-3.6.2-030602; however:
Package linux-headers-3.6.2-030602 is not installed.
dpkg: error processing linux-headers-3.6.2-030602-generic (--install):
dependency problems - leaving unconfigured
Setting up linux-image-3.6.2-030602-generic (3.6.2-030602.201210121823) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/dkms 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
ERROR (dkms apport): binary package for nvidia: 304.43 not found
Error! Bad return status for module build on kernel: 3.6.2-030602-generic (x86_64)
Consult /var/lib/dkms/nvidia/304.43/build/make.log for more information.
ERROR (dkms apport): kernel package linux-headers-3.6.2-030602-generic is not supported
Error! Bad return status for module build on kernel: 3.6.2-030602-generic (x86_64)
Consult /var/lib/dkms/virtualbox/4.1.12/build/make.log for more information.
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
update-initramfs: Generating /boot/initrd.img-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
Generating grub.cfg ...
Found linux image: /boot/vmlinuz-3.6.2-030602-generic
Found initrd image: /boot/initrd.img-3.6.2-030602-generic
Found linux image: /boot/vmlinuz-3.2.0-32-generic
Found initrd image: /boot/initrd.img-3.2.0-32-generic
Found linux image: /boot/vmlinuz-3.2.0-31-generic
Found initrd image: /boot/initrd.img-3.2.0-31-generic
Found linux image: /boot/vmlinuz-3.2.0-30-generic
Found initrd image: /boot/initrd.img-3.2.0-30-generic
Found linux image: /boot/vmlinuz-3.2.0-29-generic
Found initrd image: /boot/initrd.img-3.2.0-29-generic
Found memtest86+ image: /memtest86+.bin
done
Errors were encountered while processing:
linux-headers-3.6.2-030602-generic

I am more than happy to provide as much information as you need, but please bear in mind that this is not a development machine. ...

Christopher

I installed those packages, and the following output was the result:

root@shatner:/home/hal/Downloads# dpkg -i linux-headers-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb linux-image-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb 
(Reading database ... 284345 files and directories currently installed.)
Preparing to replace linux-headers-3.6.2-030602-generic 3.6.2-030602.201210121823 (using linux-headers-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb) ...
Unpacking replacement linux-headers-3.6.2-030602-generic ...
Selecting previously unselected package linux-image-3.6.2-030602-generic.
Unpacking linux-image-3.6.2-030602-generic (from linux-image-3.6.2-030602-generic_3.6.2-030602.201210121823_amd64.deb) ...
Done.
dpkg: dependency problems prevent configuration of linux-headers-3.6.2-030602-generic:
 linux-headers-3.6.2-030602-generic depends on linux-headers-3.6.2-030602; however:
  Package linux-headers-3.6.2-030602 is not installed.
dpkg: error processing linux-headers-3.6.2-030602-generic (--install):
 dependency problems - leaving unconfigured
Setting up linux-image-3.6.2-030602-generic (3.6.2-030602.201210121823) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/dkms 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
ERROR (dkms apport): binary package for nvidia: 304.43 not found
Error! Bad return status for module build on kernel: 3.6.2-030602-generic (x86_64)
Consult /var/lib/dkms/nvidia/304.43/build/make.log for more information.
ERROR (dkms apport): kernel package linux-headers-3.6.2-030602-generic is not supported
Error! Bad return status for module build on kernel: 3.6.2-030602-generic (x86_64)
Consult /var/lib/dkms/virtualbox/4.1.12/build/make.log for more information.
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
update-initramfs: Generating /boot/initrd.img-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub 3.6.2-030602-generic /boot/vmlinuz-3.6.2-030602-generic
Generating grub.cfg ...
Found linux image: /boot/vmlinuz-3.6.2-030602-generic
Found initrd image: /boot/initrd.img-3.6.2-030602-generic
Found linux image: /boot/vmlinuz-3.2.0-32-generic
Found initrd image: /boot/initrd.img-3.2.0-32-generic
Found linux image: /boot/vmlinuz-3.2.0-31-generic
Found initrd image: /boot/initrd.img-3.2.0-31-generic
Found linux image: /boot/vmlinuz-3.2.0-30-generic
Found initrd image: /boot/initrd.img-3.2.0-30-generic
Found linux image: /boot/vmlinuz-3.2.0-29-generic
Found initrd image: /boot/initrd.img-3.2.0-29-generic
Found memtest86+ image: /memtest86+.bin
done
Errors were encountered while processing:
 linux-headers-3.6.2-030602-generic

I am more than happy to provide as much information as you need, but please bear in mind that this is not a development machine. It's crucial that the integrity of the system is not corrupted in any way, as I rely on it for my work.

With this in mind, how would you like me to precede?

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: AlsaInfo.txt

#33

AlsaInfo.txt Edit (42.0 KiB, text/plain)

apport information

tags:	added: apport-collected quantal
description:	updated

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: BootDmesg.txt

#34

BootDmesg.txt Edit (57.5 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: CurrentDmesg.txt

#35

CurrentDmesg.txt Edit (148.6 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: Lspci.txt

#36

Lspci.txt Edit (40.3 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: Lsusb.txt

#37

Lsusb.txt Edit (489 bytes, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcCpuinfo.txt

#38

ProcCpuinfo.txt Edit (6.6 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcInterrupts.txt

#39

ProcInterrupts.txt Edit (3.6 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcModules.txt

#40

ProcModules.txt Edit (3.4 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: UdevDb.txt

#41

UdevDb.txt Edit (158.2 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: UdevLog.txt

#42

UdevLog.txt Edit (344.6 KiB, text/plain)

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: WifiSyslog.txt

#43

WifiSyslog.txt Edit (336.0 KiB, text/plain)

apport information

description:

updated

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: AlsaInfo.txt

#44

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: BootDmesg.txt

#45

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: CurrentDmesg.txt

#46

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: Lspci.txt

#47

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: Lsusb.txt

#48

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcCpuinfo.txt

#49

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcInterrupts.txt

#50

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: ProcModules.txt

#51

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: UdevDb.txt

#52

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: UdevLog.txt

#53

apport information

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18: WifiSyslog.txt

#54

apport information

penalvch (penalvch) on 2012-10-18

description:

updated

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-18:

#56

Christopher, would you mind explaining why this would be necessary?

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1067079/comments/55

Anyway, I am afraid that I am not able to use my machine's current installation for testing, for the reasons explained earlier. I hope that the apport submission that I have made using Quantal will be adequate.

Thanks

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-23:

#57

Christopher, would you mind triaging this ticket, please?
Many thanks

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-25:

#58

Christopher
Please would you let me know what more needs to be done with this ticket in order for it to be triaged?
Thank you

penalvch (penalvch) on 2012-10-25

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

penalvch (penalvch) on 2013-08-11

tags:

added: bios-outdated-a05 regression-potential

penalvch (penalvch) on 2013-08-11

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
summary:	- 0546:3304 Unable to connect Hedcamz HEDCAM HD video cameras via USB + 0546:3304 [Dell Studio XPS 8100] Unable to connect Hedcamz HEDCAM HD + video cameras via USB

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-08-11:

#60

Christopher

Yes, I already have A05 installed.

The output of the command is as follows:

# dmidecode -s bios-version && sudo dmidecode -s bios-release-date
# A05
# 07/08/2010

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-08-11:

#61

btw, the BIOS information was included in the original description of this post.

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Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-08-11:

#62

btw, the BIOS information was included in the original description of this report. Please see above.

Revision history for this message

penalvch (penalvch) wrote on 2013-08-11:

#63

Hal, my bad. Apparently, I need some glasses. :D Despite this, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags:

added: latest-bios-a05
removed: bios-outdated-a05

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-10-11:

#64

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-10-11:

#65

I have contacted the owner of Hedcamz to ask if he can respond to your last request for information, Christopher. I'd appreciate it if you would keep the ticket open until the bug is actually resolved. Thank you.

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-10-11:

#66

Hedcamz owner contacted. Please await response to Christopher's request for information.

Changed in linux (Ubuntu):
status:	Expired → In Progress

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2013-10-11:

#67

Correcting status - should be "Confirmed", not "In Progress".

Changed in linux (Ubuntu):
status:	In Progress → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2013-10-19:

#68

Hal, it wouldn't be either Confirmed or In Progress as the latest mainline kernel, now http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/ , hasn't been tested as previously requested in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1067079/comments/63 .

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-12-19:

#69

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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0546:3304 [Dell Studio XPS 8100] Unable to connect Hedcamz HEDCAM HD video cameras via USB

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