Ubuntu
linux package

Connecting VuPoint Magic Wand produces errors

Bug #913567 reported by Ryan Daly on 2012-01-08

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

I have a VuPoint Solutions Magic Wand (identified as USB device Bus 001 Device 031: ID 0546:3304 Polaroid Corp. a500 Digital Camera). When I plug this device in, I get the following errors:

Jan 8 17:49:58 riddler kernel: [117358.968060] usb 1-4: new high speed USB device number 32 using ehci_hcd
Jan 8 17:49:58 riddler mtp-probe: checking bus 1, device 32: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-4"
Jan 8 17:49:58 riddler kernel: [117359.104399] scsi24 : usb-storage 1-4:1.0
Jan 8 17:49:58 riddler mtp-probe: bus: 1, device: 32 was not an MTP device
Jan 8 17:49:59 riddler kernel: [117360.205406] scsi 24:0:0:0: Direct-Access Digital Camera Storage 1.00 PQ: 0 ANSI: 5
Jan 8 17:49:59 riddler kernel: [117360.205536] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.205719] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.212213] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.216924] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.217100] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.220866] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.221043] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.224867] scsi: killing requests for dead queue
Jan 8 17:49:59 riddler kernel: [117360.225412] sd 24:0:0:0: Attached scsi generic sg3 type 0
Jan 8 17:49:59 riddler kernel: [117360.226543] sd 24:0:0:0: [sdc] 62535680 512-byte logical blocks: (32.0 GB/29.8 GiB)
Jan 8 17:49:59 riddler kernel: [117360.226967] sd 24:0:0:0: [sdc] Write Protect is off
Jan 8 17:49:59 riddler kernel: [117360.226974] sd 24:0:0:0: [sdc] Mode Sense: 17 00 00 08
Jan 8 17:49:59 riddler kernel: [117360.227342] sd 24:0:0:0: [sdc] No Caching mode page present
Jan 8 17:49:59 riddler kernel: [117360.227349] sd 24:0:0:0: [sdc] Assuming drive cache: write through
Jan 8 17:49:59 riddler kernel: [117360.231973] sd 24:0:0:0: [sdc] No Caching mode page present
Jan 8 17:49:59 riddler kernel: [117360.231981] sd 24:0:0:0: [sdc] Assuming drive cache: write through
Jan 8 17:49:59 riddler kernel: [117360.233868] sdc: sdc1
Jan 8 17:49:59 riddler kernel: [117360.235838] sd 24:0:0:0: [sdc] No Caching mode page present
Jan 8 17:49:59 riddler kernel: [117360.235845] sd 24:0:0:0: [sdc] Assuming drive cache: write through
Jan 8 17:49:59 riddler kernel: [117360.235852] sd 24:0:0:0: [sdc] Attached SCSI removable disk
Jan 8 17:49:59 riddler kernel: [117360.270969] sd 24:0:0:0: [sdc] Unhandled sense code
Jan 8 17:49:59 riddler kernel: [117360.270975] sd 24:0:0:0: [sdc] Result: hostbyte=invalid driverbyte=DRIVER_SENSE
Jan 8 17:49:59 riddler kernel: [117360.270982] sd 24:0:0:0: [sdc] Sense Key : Medium Error [current]
Jan 8 17:49:59 riddler kernel: [117360.270990] sd 24:0:0:0: [sdc] Add. Sense: Unrecovered read error
Jan 8 17:49:59 riddler kernel: [117360.270998] sd 24:0:0:0: [sdc] CDB: Read(10): 28 00 03 ba 37 f0 00 00 08 00
Jan 8 17:49:59 riddler kernel: [117360.271015] end_request: critical target error, dev sdc, sector 62535664
Jan 8 17:49:59 riddler kernel: [117360.271021] quiet_error: 292 callbacks suppressed
Jan 8 17:49:59 riddler kernel: [117360.271025] Buffer I/O error on device sdc, logical block 7816958
Jan 8 17:49:59 riddler kernel: [117360.277343] sd 24:0:0:0: [sdc] Unhandled sense code
Jan 8 17:49:59 riddler kernel: [117360.277348] sd 24:0:0:0: [sdc] Result: hostbyte=invalid driverbyte=DRIVER_SENSE
Jan 8 17:49:59 riddler kernel: [117360.277353] sd 24:0:0:0: [sdc] Sense Key : Medium Error [current]
Jan 8 17:49:59 riddler kernel: [117360.277361] sd 24:0:0:0: [sdc] Add. Sense: Unrecovered read error
Jan 8 17:49:59 riddler kernel: [117360.277368] sd 24:0:0:0: [sdc] CDB: Read(10): 28 00 03 ba 37 f0 00 00 08 00
Jan 8 17:49:59 riddler kernel: [117360.277384] end_request: critical target error, dev sdc, sector 62535664
Jan 8 17:49:59 riddler kernel: [117360.277389] Buffer I/O error on device sdc, logical block 7816958

These messages are in their entirety in the attached syslog.txt file.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-generic 3.0.0.14.16
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic-pae 3.0.9
Uname: Linux 3.0.0-14-generic-pae i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: daly 2131 F.... pulseaudio
/dev/snd/controlC0: daly 2131 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xefffc000 irq 45'
   Mixer name : 'SigmaTel STAC9200'
   Components : 'HDA:83847690,102801cc,00102201 HDA:14f12bfa,14f100c3,00090000'
   Controls : 12
   Simple ctrls : 7
Card1.Amixer.info:
Card hw:1 'U0x46d0x9a1'/'USB Device 0x46d:0x9a1 at usb-0000:00:1d.7-5, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:09a1'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3072
   Mono: Capture 1536 [50%] [24.00dB] [on]
Date: Sun Jan 8 17:46:26 2012
HibernationDevice: RESUME=UUID=f4a87bfe-14ee-4882-a89e-1eb80c2119ae
MachineType: Dell Inc. Latitude D820
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.0.0-14-generic-pae root=/dev/mapper/vg00-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.0.0-14-generic-pae N/A
linux-backports-modules-3.0.0-14-generic-pae N/A
linux-firmware 1.60
SourcePackage: linux
UpgradeStatus: Upgraded to oneiric on 2011-11-27 (42 days ago)
dmi.bios.date: 01/27/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0JF242
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd01/27/2010:svnDellInc.:pnLatitudeD820:pvr:rvnDellInc.:rn0JF242:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D820
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Ryan Daly (daly-ctcnet) wrote on 2012-01-08:

Excerpt of errors from /var/log/syslog Edit (188.5 KiB, text/plain)
AcpiTables.txt Edit (114.8 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (701 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (281 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (285 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (69.0 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (5.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.1.txt Edit (159 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (122.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (513 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (775 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (595 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (102 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.1 KiB, text/plain; charset="utf-8")
PulseSinks.txt Edit (2.1 KiB, text/plain; charset="utf-8")
PulseSources.txt Edit (5.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (120 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (129.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (265.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (919.6 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-01-08

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Marcelo Guidoux Kalil (homem-fluido) wrote on 2012-02-12:

I have exactly the same issue here with a BulletHD Wide Dogcam, that is also detected as:
Bus 001 Device 005: ID 0546:3304 Polaroid Corp. a500 Digital Camera

penalvch (penalvch) on 2012-03-26

tags:

added: needs-upstream-testing

Revision history for this message

penalvch (penalvch) wrote on 2012-03-26:

Ryan Daly, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please attach the information noted in https://wiki.ubuntu.com/DebuggingHardwareDetection ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-13:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Vinny (vdoyle140) wrote on 2012-07-09:

I am having same problem reported in this bug also with a bullet cam (hedcam) also reported as a500 digital camera.

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15:

Ubuntu 12.04 with all the latest updates.

I have the same problem with the following product:
http://www.hedcamz.com/cameras/hedcam/hedcam-wide

Please would someone kindly reopen this ticket?

I attach the files from the DebuggingHardwareDetection article.

Changed in linux (Ubuntu):
status:	Expired → New

Ubuntooo (0-ubuntu-launchpad-0) on 2012-10-15

summary:

- Connecting VuPoint Magic Wand produces errors
+ Unable to connect VuPoint Magic Wand and Hedcamz HEDCAM HD video cameras

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: apport information

eth0 no wireless extensions.
MachineType: Dell Inc. Studio XPS 8100
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.2.0-32-generic N/A
linux-backports-modules-3.2.0-32-generic N/A
linux-firmware 1.79.1
RfKill:

StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/08/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0T568R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Studio XPS 8100
dmi.sys.vendor: Dell Inc.

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu13
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf7ff8000 irq 46'
   Mixer name	: 'Intel IbexPeak HDMI'
   Components	: 'HDA:10ec0887,1028040d,00100202 HDA:80862804,80860101,00100000'
   Controls      : 51
   Simple ctrls  : 22
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=a063dbb7-aa6a-4455-a7e1-28b7dbcb5108
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
IwConfig:
 lo        no wireless extensions.
 
 eth0      no wireless extensions.
MachineType: Dell Inc. Studio XPS 8100
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-32-generic N/A
 linux-backports-modules-3.2.0-32-generic  N/A
 linux-firmware                            1.79.1
RfKill:
 
StagingDrivers: mei
Tags:  precise running-unity staging
Uname: Linux 3.2.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
 
dmi.bios.date: 07/08/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0T568R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Studio XPS 8100
dmi.sys.vendor: Dell Inc.

tags:

added: apport-collected precise running-unity staging

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: AcpiTables.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: AlsaDevices.txt

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: AplayDevices.txt

#10

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: ArecordDevices.txt

#11

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: BootDmesg.txt

#12

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Card0.Amixer.values.txt

#13

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Card0.Codecs.codec.0.txt

#14

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Card0.Codecs.codec.3.txt

#15

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: CurrentDmesg.txt

#16

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Lspci.txt

#17

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: Lsusb.txt

#18

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: PciMultimedia.txt

#19

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: ProcCpuinfo.txt

#20

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: ProcInterrupts.txt

#21

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: ProcModules.txt

#22

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: UdevDb.txt

#23

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: UdevLog.txt

#24

apport information

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15: WifiSyslog.txt

#25

apport information

Brad Figg (brad-figg) on 2012-10-15

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2012-10-15:

#26

Hal, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs

When opening up the new report, please feel free to subscribe me to it. Thank you for your understanding.

tags:	removed: apport-collected precise running-unity staging
summary:	- Unable to connect VuPoint Magic Wand and Hedcamz HEDCAM HD video cameras + Connecting VuPoint Magic Wand produces errors
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15:

#27

Note for users of the Hedcamz HEDCAM HD, BulletHD and other products by the same manufacturer, please see #1067079

Revision history for this message

Ubuntooo (0-ubuntu-launchpad-0) wrote on 2012-10-15:

#28

Note for users of the Hedcamz HEDCAM HD, BulletHD and other products by the same manufacturer, please see #1067079

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1067079

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-12-15:

#29

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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