[Dell Latitude XT3] kernel dumps while system idle for a while.

Bug #1044248 reported by TienFu Chen on 2012-08-31
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Jesse Sung
Precise
Undecided
Jesse Sung
Quantal
Medium
Jesse Sung

Bug Description

Affected system:
Dell Latitude XT3(201104-7784, 201104-7598)
Tried kernel 3.2.0-29.46,3.2.0-30.48 and 3.6.0-030600rc1 in Precise.

The image of kernel dumps (Photo Aug 29, 17 44 49.jpeg).

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-29-generic 3.2.0-29.46
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
Uname: Linux 3.2.0-29-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1764 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0x7ec60000 irq 44'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:111d76e7,102804b4,00100102 HDA:80862805,80860101,00100000'
   Controls : 37
   Simple ctrls : 13
Date: Fri Aug 31 03:45:46 2012
HibernationDevice: RESUME=UUID=4a090ecf-4e4f-4d27-932a-c51114209454
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: Dell Inc. Latitude XT3
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-29-generic root=UUID=85a71aa0-5aa6-4e8e-b223-652b2b646fe6 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-29-generic N/A
 linux-backports-modules-3.2.0-29-generic N/A
 linux-firmware 1.79
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/28/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 09HM99
dmi.board.vendor: Dell Inc.
dmi.board.version: X00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd02/28/2012:svnDellInc.:pnLatitudeXT3:pvr01:rvnDellInc.:rn09HM99:rvrX00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude XT3
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

TienFu Chen (ctf) wrote :
description: updated
Changed in linux (Ubuntu):
assignee: nobody → Anthony Wong (anthonywong)
Brad Figg (brad-figg) on 2012-08-31
Changed in linux (Ubuntu):
status: New → Confirmed
TienFu Chen (ctf) on 2012-08-31
summary: - [Dell Latitude XT3] System crashes while system idle for a while.
+ [Dell Latitude XT3] kernel dumps while system idle for a while.
description: updated
description: updated
TienFu Chen (ctf) wrote :

Testing with Precise 12.04(3.2.0-23.36), will put the system over weekend to see if this bug happens.

TienFu Chen (ctf) wrote :

Kernel 3.2.0-23.36(from Precise installer) can reproduce this bug.

Changed in linux (Ubuntu):
assignee: Anthony Wong (anthonywong) → Jesse Sung (wenchien)
importance: Undecided → Medium
Jesse Sung (wenchien) wrote :

From the attached dmesg, the kernel dumps are "divide error" (line 928 and 962). May this be a hardware issue?

TienFu Chen (ctf) wrote :

Not sure it's a hardware problem or not, both XT3 can reproduce this bug.

Jesse Sung (wenchien) wrote :

It's the N-trig driver which triggers this issue. In show_min_height(), something divides by nd->sensor_logical_height, but the nd->sensor_logical_height is 0.

Jesse Sung (wenchien) on 2012-09-21
Changed in linux (Ubuntu):
status: Confirmed → In Progress
Tim Gardner (timg-tpi) on 2012-09-28
Changed in linux (Ubuntu Precise):
assignee: nobody → Jesse Sung (wenchien)
status: New → In Progress
Tim Gardner (timg-tpi) on 2012-09-28
Changed in linux (Ubuntu Precise):
status: In Progress → Fix Committed
Changed in linux (Ubuntu Quantal):
status: In Progress → Fix Committed
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package linux - 3.5.0-16.25

---------------
linux (3.5.0-16.25) quantal-proposed; urgency=low

  [ <email address hidden> ]

  * SAUCE: input: Cypress PS/2 Trackpad fix multi-source, double-click
    - LP: #1055788

  [ Tim Gardner ]

  * [Config] revert '[Config] enable CONFIG_X86_X32=y'
    - LP: #1041883

  [ Upstream Kernel Changes ]

  * vmwgfx: corruption in vmw_event_fence_action_create()
  * drm/nvd0/disp: hopefully fix selection of 6/8bpc mode on DP outputs
    - LP: #1058088
  * drm/nv50-/gpio: initialise to vbios defaults during init
    - LP: #1058088
  * igb: A fix to VF TX rate limit
    - LP: #1058188
  * igb: Add switch case for supported hardware to igb_ptp_remove.
    - LP: #1058188
  * igb: Support the get_ts_info ethtool method.
    - LP: #1058188
  * igb: Streamline RSS queue and queue pairing assignment logic.
    - LP: #1058188
  * igb: Update firmware info output
    - LP: #1058188
  * igb: Version bump
    - LP: #1058188
  * igb: reset PHY in the link_up process to recover PHY setting after
    power down.
    - LP: #1058188
  * igb: Fix for failure to init on some 82576 devices.
    - LP: #1058188
  * igb: correct hardware type (i210/i211) check in igb_loopback_test()
    - LP: #1058188
  * igb: don't break user visible strings over multiple lines in
    igb_ethtool.c
    - LP: #1058188
  * igb: add delay to allow igb loopback test to succeed on 8086:10c9
    - LP: #1058188
  * igb: fix panic while dumping packets on Tx hang with IOMMU
    - LP: #1058188
  * igb: Fix register defines for all non-82575 hardware
    - LP: #1058188
  * e1000e: use more informative logging macros when netdev not yet
    registered
    - LP: #1058219
  * e1000e: Cleanup code logic in e1000_check_for_serdes_link_82571()
    - LP: #1058219
  * e1000e: Program the correct register for ITR when using MSI-X.
    - LP: #1058219
  * e1000e: advertise transmit time stamping
    - LP: #1058219
  * e1000e: 82571 Tx Data Corruption during Tx hang recovery
    - LP: #1058219
  * e1000e: fix panic while dumping packets on Tx hang with IOMMU
    - LP: #1058219
  * e1000: Combining Bitwise OR in one expression.
    - LP: #1058221
  * e1000: advertise transmit time stamping
    - LP: #1058221
  * e1000: Small packets may get corrupted during padding by HW
    - LP: #1058221
  * sched: Fix migration thread runtime bogosity
    - LP: #1057593
  * ACER: Add support for accelerometer sensor
    - LP: #1055433
  * ACER: Fix Smatch double-free issue
    - LP: #1055433

  [ Wen-chien Jesse Sung ]

  * SAUCE: HID: ntrig: change default value of logical/physical
    width/height to 1
    - LP: #1044248
 -- Leann Ogasawara <email address hidden> Fri, 28 Sep 2012 14:07:41 -0700

Changed in linux (Ubuntu Quantal):
status: Fix Committed → Fix Released
TienFu Chen (ctf) wrote :

Verified bug fixed on Quantal with kernel 3.5.0-16.25.

Luis Henriques (henrix) wrote :

This bug is awaiting verification that the kernel for Precise in -proposed solves the problem (3.2.0-33.52). Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-precise' to 'verification-done-precise'.

If verification is not done by one week from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

tags: added: verification-needed-precise
Jesse Sung (wenchien) wrote :

Verified issue is fixed in precise proposed kernel 3.2.0-33.52.

Luis Henriques (henrix) wrote :

As per comment #10, I'm tagging this bug as verified in Precise.

tags: added: verification-done-precise
removed: verification-needed-precise

The verification of this Stable Release Update has completed successfully and the package has now been released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regresssions.

Launchpad Janitor (janitor) wrote :
Download full text (9.1 KiB)

This bug was fixed in the package linux - 3.2.0-33.52

---------------
linux (3.2.0-33.52) precise-proposed; urgency=low

  [Luis Henriques]

  * Release Tracking Bug
    - LP: #1067666

  [ Andy Whitcroft ]

  * [Config] add fs/udf to linux-image to support DVD/CD formats in virtual
    instances
    - LP: #1066921

  [ James M Leddy ]

  * SAUCE: input: fix weird issue of synaptics psmouse sync lost after
    resume
    - LP: #717970

  [ Paolo Pisati ]

  * [SRU] [Config] enable TIDSPBRIDGE for omap arm[el|hf] flavours
    - LP: #1058022

  [ Sarveshwar Bandi ]

  * SAUCE: bridge: Pull ip header into skb->data before looking into ip
    header.
    - LP: #1065150

  [ Upstream Kernel Changes ]

  * Revert "drm/radeon: rework pll selection (v3)"
    - LP: #1065047
  * sched: Fix migration thread runtime bogosity
    - LP: #1057593
  * Bluetooth: Add support for Sony Vaio T-Series
    - LP: #1054307
  * drm/radeon: properly handle mc_stop/mc_resume on evergreen+ (v2)
    - LP: #1058303
  * Bluetooth: Use USB_VENDOR_AND_INTERFACE() for Broadcom devices
    - LP: #1058303
  * Bluetooth: Add USB_VENDOR_AND_INTERFACE_INFO() for Broadcom/Foxconn
    - LP: #1030233, #1058303
  * target: Fix ->data_length re-assignment bug with SCSI overflow
    - LP: #1065047
  * ASoC: samsung dma - Don't indicate support for pause/resume.
    - LP: #1065047
  * fs/proc: fix potential unregister_sysctl_table hang
    - LP: #1065047
  * mm/ia64: fix a memory block size bug
    - LP: #1065047
  * nbd: clear waiting_queue on shutdown
    - LP: #1065047
  * drivers/rtc/rtc-twl.c: ensure all interrupts are disabled during probe
    - LP: #1065047
  * mm/page_alloc: fix the page address of higher page's buddy calculation
    - LP: #1065047
  * memory hotplug: fix section info double registration bug
    - LP: #1065047
  * cciss: fix handling of protocol error
    - LP: #1065047
  * vfs: dcache: use DCACHE_DENTRY_KILLED instead of DCACHE_DISCONNECTED in
    d_kill()
    - LP: #1065047
  * workqueue: reimplement work_on_cpu() using system_wq
    - LP: #1065047
  * cpufreq/powernow-k8: workqueue user shouldn't migrate the kworker to
    another CPU
    - LP: #1065047
  * sched: Fix ancient race in do_exit()
    - LP: #1065047
  * hpwdt: Fix kdump issue in hpwdt
    - LP: #1065047
  * rtlwifi: rtl8192ce: Log message that B_CUT device may not work
    - LP: #1065047
  * brcmfmac: fix big endian bug in i-scan.
    - LP: #1065047
  * brcmfmac: Fix big endian host configuration data.
    - LP: #1065047
  * dmaengine: at_hdmac: fix comment in atc_prep_slave_sg()
    - LP: #1065047
  * dmaengine: at_hdmac: check that each sg data length is non-null
    - LP: #1065047
  * ARM: 7532/1: decompressor: reset SCTLR.TRE for VMSA ARMv7 cores
    - LP: #1065047
  * drm/i915: Reduce a pin-leak BUG into a WARN
    - LP: #1065047
  * bnx2i: Fixed NULL ptr deference for 1G bnx2 Linux iSCSI offload
    - LP: #1065047
  * mpt2sas: Fix for issue - Unable to boot from the drive connected to HBA
    - LP: #1065047
  * hwmon: (ads7871) Add 'name' sysfs attribute
    - LP: #1065047
  * DMA: PL330: Check the pointer returned by kzalloc
    - LP: #1065047
  * hpsa: fix handling of protocol error
    -...

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Changed in linux (Ubuntu Precise):
status: Fix Committed → Fix Released
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