Comment 11 for bug 1070939

Dear Christopher,

I hope this email finds you well.

Thank you for your professional help, and I hope I can be of more help to
this project.

I could locate the file crashdb.conf and made the instructed change,
however, the file refused to save the changes. To overcome this before
asking your help I copied the file contents and opened a new document and
paste it in there and tried to save this file on the same location but in
different file name. This had failed as well. Should this succeeded I would
rename the original file and rename the new file with the original file
name instead. But it failed.

Your help is highly required please.

Regards,
Ibrahim Hammad

On Sat, Dec 1, 2012 at 6:00 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> ibrahim-hammad, thank you for reporting this and helping make Ubuntu
> better. However, your crash report is manually attached. Please follow
> these instructions to have apport report a new bug about your crash that
> can be dealt with by the automatic retracer. First, open the file:
> /etc/apport/crashdb.conf
>
> and comment out the line:
> 'problem_types': ['Bug', 'Package'],
>
> Save and close. Now, execute at a terminal:
> cd /var/crash && sudo rm * && sudo apt-get update && sudo apt-get -y
> upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg &&
> sudo service apport start force_start=1
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> Now reproduce the crash, then open your file manager, navigate to your
> /var/crash directory and open the crash report you wish to submit.
> If this fails you will have to open a terminal and file your report with
> 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash
> is the crash you would like to report. If you get an error that you aren't
> allowed to access this report you will have to file it with 'sudo
> ubuntu-bug /var/crash/_my_crash_report.crash'. Please follow
> https://wiki.ubuntu.com/LibreOfficeBugWrangling when you file this crash
> report so the necessary information is provided.
>
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://help.ubuntu.com/community/ReportingBugs
>
> ** Changed in: libreoffice (Ubuntu)
> Importance: Medium => Undecided
>
> ** Changed in: libreoffice (Ubuntu)
> Status: New => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1070939
>
> Title:
> Libreoffice- writer crashes at save command
>
> Status in “libreoffice” package in Ubuntu:
> Invalid
>
> Bug description:
> 1- Ubuntu 12.04 LTS
> 2- LibreOffice 3.5.4.2 Build ID: 350m1(Build:2)
> 3- Composing a new document on writer and save it under windows format
> 4- system crash and the document lost with no option to restore or
> rebuild.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: libreoffice-writer 1:3.5.4-0ubuntu1.1
> ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
> Uname: Linux 3.2.0-32-generic x86_64
> NonfreeKernelModules: nvidia
> ApportVersion: 2.0.1-0ubuntu14
> Architecture: amd64
> Date: Wed Oct 24 18:58:07 2012
> InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64
> (20120425)
> SourcePackage: libreoffice
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1070939/+subscriptions
>