Comment 2 for bug 1803856

Any update on this? I'm affected by the same (or very similar) problem with Samsung Galaxy S7:

journalctl -f:

Oct 27 17:06:00 zoidberg kernel: usb 1-1: new high-speed USB device number 14 using xhci_hcd
Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device found, idVendor=04e8, idProduct=6860, bcdDevice= 4.00
Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct 27 17:06:01 zoidberg kernel: usb 1-1: Product: SAMSUNG_Android
Oct 27 17:06:01 zoidberg kernel: usb 1-1: Manufacturer: SAMSUNG
Oct 27 17:06:01 zoidberg kernel: usb 1-1: SerialNumber: 7e13675a
Oct 27 17:06:01 zoidberg gvfsd[2843]: Error 1: Get Storage information failed.
Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Activating service name='org.gnome.Shell.HotplugSniffer' requested by ':1.1637' (uid=1000 pid=2996 comm="/usr/bin/gnome-shell " label="unconfined")
Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Successfully activated service 'org.gnome.Shell.HotplugSniffer'

and

mtp-detect:

root@zoidberg:~# mtp-detect
libmtp version: 1.1.16

Listing raw device(s)
Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
   Found 1 device(s):
   Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 13
Attempting to connect device(s)
error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device
Unable to open raw device 0
OK.

lsusb:

Bus 001 Device 014: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy series, misc. (MTP mode)

This phone is over 3 years old, so I was surprised to see that this phone is not properly recognized. Can provide more debug info if helpful.

Thanks!