Comment 3 for bug 1835488

I am currently using hplip 3.19.1 which is not exactly the latest and greatest, but should be fairly recent being the version provided by ubuntu 19.04. In fact, the latest hplip is 3.19.6.

The printer I am encountering issues with hp-toolbox is an HP Color Laserjet PRO M281fdw, which should be in full support in hplip 3.19.1. As a matter of fact, support for this printer was introduced with hplip 3.18.5.

Incidentally, I have tried hp-toolbox with a network connected HP laserjet pro M201dw and it works with that printer.

My issue may sound like "CR 59273 – Supplies and status information are not displayed in the hp-toolbox" in the hplip release notes but this is fixed in 3.18.7 which is older than mine, so it cannot be.

The hplip release notes do not report any other bug fixed in versions of hplip more recent than mine (it is mainly the enablement of new printers and scanners), so updating to the latest hplip does not seem sensible. In fact hplip from the hplip site is not packaged and if you install it, you then risk having issues updating your distro in the future.