hp-toolbox constantly shows printer as unavailable, but printer prints and hp-info / hp-doctor see the printer
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
hplip (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Seen with hp-toolbox on disco.
HP-toolbox constantly indicates printer as "busy, powered down or unplugged" with an HP Color Laserjet Pro M281 connected to the network via wifi.
Printer uri is like hp:/net/
Notwithstanding the hp-toolbox failure, printer prints, scans and other hp- tools seem to work.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: hplip 3.19.1+dfsg0-1
ProcVersionSign
Uname: Linux 5.0.0-20-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: KDE
Date: Fri Jul 5 09:10:45 2019
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (2030 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Notebook W740SU
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: hplip
UpgradeStatus: Upgraded to disco on 2019-06-12 (22 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.sku: Not Applicable
dmi.product.
dmi.sys.vendor: Notebook
Please try if you can resolve your issue with the latest HPLIP version
its possible your printer is not added by default yet
see my recent bug: https:/ /bugs.launchpad .net/ubuntu/ +source/ hplip/+ bug/1812392