Comment 4 for bug 1766020

Hi Brain,

Can you please let me know the hplip version you installed.
when you got this error "error running python rtupdate hook hplip-data", what are the commands you tried.

Can you please provide me the following logs
1) syslog.
  It will be there in the path /var/log/syslog.

2) error_log for cups
path: /var/log/cups/error_log
How to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and save the file.
-> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart

Please clear the logs before adding the printer using
1)cp /dev/null /var/log/syslog.
2)cp /dev/null /var/log/cups/error_log.

3)Output of hp-check -rt

Thanks
Srinivas