package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4

[derisolde]

Hello, error came up while updating. Paketmanager has canceled the update completely. Not yet analyzed for errors with console ...

ProblemType: Package
DistroRelease: Ubuntu 18.04
Package: python3 3.6.5-3
ProcVersionSignature: Ubuntu 4.15.0-15.16-generic 4.15.15
Uname: Linux 4.15.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu6
Architecture: amd64
Date: Sun Apr 22 00:01:23 2018
ErrorMessage: installed python3 package post-installation script subprocess returned error exit status 4
InstallationDate: Installed on 2018-04-04 (17 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Python3Details: /usr/bin/python3.6, Python 3.6.5, python3-minimal, 3.6.5-3
PythonDetails: /usr/bin/python2.7, Python 2.7.15rc1, python-minimal, 2.7.15~rc1-1
RelatedPackageVersions:
 dpkg 1.19.0.5ubuntu2
 apt 1.6.1
SourcePackage: python3-defaults
Title: package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4
UpgradeStatus: Upgraded to bionic on 2018-04-04 (17 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Brian Murray (brian-murray)]

running python rtupdate hooks for python3.6...
E: py3compile:183: cannot create directory /usr/share/hplip/ui5/__pycache__: FileNotFoundError(2, 'No such file or directory')
...
error running python rtupdate hook hplip-data
dpkg: error processing package python3 (--configure):
 installed python3 package post-installation script subprocess returned error exit status 4

Seems like a bug in hplip-data.

[srinivas (srinivas5)]

Hi Brain,

Can you please let me know the hplip version you installed.
when you got this error "error running python rtupdate hook hplip-data", what are the commands you tried.

Can you please provide me the following logs
1) syslog.
  It will be there in the path /var/log/syslog.

2) error_log for cups
path: /var/log/cups/error_log
How to enable cups log :
-> go to /etc/cups/cupsd.conf
-> Change the Loglevel from warn to debug2 and save the file.
-> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart

Please clear the logs before adding the printer using
1)cp /dev/null /var/log/syslog.
2)cp /dev/null /var/log/cups/error_log.

3)Output of hp-check -rt

Thanks
Srinivas

[Daniel Ayers (4n6expert)]

I have just struck this bug on 18.04LTS - not when installing hplip (it has been installed & working for weeks) but when doing an "apt -y upgrade".

The problem was caused by an error in the python3 rtupdate hook hplip-data.

I am running hplip 3.18.5. Failed update transaction is attached.

[Daniel Ayers (4n6expert)]

Output from hp-check -rt.

[bkb (bkb-b)]

Same problem, this helps me.

https://bugs.launchpad.net/ubuntu/+source/evince/+bug/1781414
sudo apt install --reinstall hplip hplip-data
sudo apt install --reinstal python3
hplip-3.18.6.run

[Stewart Kluss (stewart-kluss)]

I have the same problem trying to back up my system using Deja Dup. When I try to run the app, I first get a message that I need to install package gvfs-backends

When I try to install the package, I get 'Error while installing package: installed python3 package post-installation script subprocess returned error exit status 4.

Then, Deja Dup turns itself off. I cannot back up my system with it.

[fleamour (gtx-swift)]

sudo rm /usr/share/python3/runtime.d/hplip-data.rtupdate

[Izzy (turtleizzy)]

Same problem, solution in #9 helped me.

[bkb (bkb-b)]

Same problem, solution in #9 was good

[Alfred R (AT) (hofgartel)]

Thank you very much #9 helped

[Juan Alonso (juanalonsogj-j)]

Same problem, solution in #9 helped me. (I am running Linux Mint 19)
saludos

[ALBATROS_L (philippe-gay11)]

Same problem, solution in #9 helped me. (I run Linux Mint 19 as Juan (13)).
Thanks all!

[Anantha Krishna K S (ananthakrishna-ks)]

dpkg: error processing package python3 (--configure):
 installed python3 package post-installation script subprocess returned error exit status 4
dpkg: dependency problems prevent configuration of gnome-online-accounts:
 gnome-online-accounts depends on python3; however:
  Package python3 is not configured yet.

[Till Kamppeter (till-kamppeter)]

What happens in the following (taken from the attachment of comment #5):

----------
Setting up python3 (3.6.5-3ubuntu1) ...
running python rtupdate hooks for python3.6...
E: py3compile:183: cannot create directory /usr/share/hplip/ui5/__pycache__: FileNotFoundError(2, 'No such file or directory')
[Errno 2] No such file or directory: '/usr/share/hplip/fax/__init__.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/coverpages.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/fax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/faxdevice.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/ledmsoapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/marvellfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/pmlfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/fax/soapfax.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aboutdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/aligndialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/cleandialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/colorcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devicesetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/deviceuricombobox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr5_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/devmgr_ext.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabgrouptable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabnametable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/fabwindow_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/faxsetupdialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/filetable.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/firmwaredialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/infodialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/linefeedcaldialog_base.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/loadpapergroupbox.py'
[Errno 2] No such file or directory: '/usr/share/hplip/ui5/...

[Till Kamppeter (till-kamppeter)]

I have started to address remedy 3: bug 1862926.