Ubuntu
hplip package

  1. Bug #1014478
  2. Comment #8

Comment 8 for bug 1014478

Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote : Re: No PPD available for HP LaserJet Enterprise 500 Color m551

Hello Lixin,

Thanks for reporting the issue in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
       => hp-setup -g > /tmp/hpsetup.log (It should not be run in a root mode. This command is for adding print queue.Please make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem persistes then please pastee the output of /tmp/hpsetup.log