Ubuntu
hplip package

  1. Bug #1014478
  2. Comment #4

Comment 4 for bug 1014478

Revision history for this message
Till Kamppeter (till-kamppeter) wrote : Re: No PPD available for HP LaserJet Enterprise 500 Color m551

Support for the HP LaserJet Enterprise 500 color M551 got introduced in HPLIP 3.11.10. Problem is that the PPD does not contain "Enterprise" in the printer name. You can find the corrrect PPD when changing the driver and choosing the "HP LaserJet 500 color M551" from the list.

Please run the following commands so that we know how the printer identifies itself:

sudo /usr/lib/cups/backend/dnssd
sudo /usr/lib/cups/backend/snmp
sudo /usr/lib/cups/backend/usb

and post the output here.

If the printer reports "Enterprise" in its name, this is clearly a bug in HPLIP.