Cannot Mount External drive error message is unhelpful
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnome-mount |
Expired
|
Medium
|
|||
gnome-mount (Ubuntu) |
Invalid
|
Low
|
Ubuntu Desktop Bugs |
Bug Description
On Ubuntu 8.10
I plugged in my external hard drive and got the Cannot Mount Volume pop-up error.
Clicking on details reveals a more detailed error message.
1) There seem to be other bugs which deal with the actual mounting of external drives so that is not what I am reporting.
2) The error messaging is not end-user facing and could be significantly improved. The related actions are not helpful and leave the user with an error from which there is no obvious path to recovery.
In the short term I suggest that the text in the details area be cleaned up to make it more legible. The actual text itself could be structured more like:
The device you just plugged in cannot be read
Option 1:
Option 2:
The actual text of the options can remain the same in the short term.
In the long term it might be nice to redesign this to include some simpler imagery and language (for example, Mount is new terminology to many people) as well a more obvious Help button or link. The design would need a little bit of time and discussion which I am happy to get involved with if and when there is time.
See also bug 386327, about providing an option to force-mount the disk.
Changed in gnome-mount: | |
status: | Unknown → New |
Changed in gnome-mount (Ubuntu): | |
assignee: | nobody → Ubuntu Desktop Bugs (desktop-bugs) |
importance: | Undecided → Low |
status: | New → Triaged |
description: | updated |
Changed in gnome-mount: | |
status: | New → Incomplete |
Changed in gnome-mount: | |
importance: | Unknown → Medium |
Changed in gnome-mount: | |
status: | Incomplete → Expired |
tags: | added: fitandfinish |
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