| 2009-03-18 14:19:08 |
Ivanka Majic |
bug |
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added bug |
| 2009-03-18 14:19:08 |
Ivanka Majic |
bug |
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added attachment 'cannot mount volume' (Screen grab of cannot mount drive error) |
| 2009-03-18 14:19:59 |
Ivanka Majic |
bug |
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added attachment 'details - cannot mount.png' (Details open for cannot mount) |
| 2009-03-21 23:41:10 |
Dominik Smatana |
None: status |
New |
Invalid |
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| 2009-03-21 23:41:10 |
Dominik Smatana |
None: statusexplanation |
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Thank you for taking the time to make Ubuntu better.
Since what you submitted is not really a bug, or a problem, but rather an idea to improve Ubuntu, you are invited to post your idea in Ubuntu Brainstorm at http://brainstorm.ubuntu.com/ where it can be discussed, voted by the community and reviewed by developers.
Thanks for taking the time to share your opinion! |
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| 2009-03-22 13:32:23 |
Ivanka Majic |
bug |
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added subscriber Matthew Paul Thomas |
| 2009-03-23 16:49:00 |
Charlie Kravetz |
None: status |
Invalid |
New |
|
| 2009-03-23 16:49:00 |
Charlie Kravetz |
None: statusexplanation |
Thank you for taking the time to make Ubuntu better.
Since what you submitted is not really a bug, or a problem, but rather an idea to improve Ubuntu, you are invited to post your idea in Ubuntu Brainstorm at http://brainstorm.ubuntu.com/ where it can be discussed, voted by the community and reviewed by developers.
Thanks for taking the time to share your opinion! |
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| 2009-03-23 17:04:53 |
Dominik Smatana |
None: bugtargetdisplayname |
Ubuntu |
gnome-mount (Ubuntu) |
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| 2009-03-23 17:04:53 |
Dominik Smatana |
None: bugtargetname |
ubuntu |
gnome-mount (Ubuntu) |
|
| 2009-03-23 17:04:53 |
Dominik Smatana |
None: title |
Bug #344839 in Ubuntu: "Cannot Mount External drive error message is unhelpful" |
Bug #344839 in gnome-mount (Ubuntu): "Cannot Mount External drive error message is unhelpful" |
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| 2009-03-23 18:23:29 |
Matthew Paul Thomas |
bug watch added |
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http://bugzilla.gnome.org/show_bug.cgi?id=576461 |
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| 2009-03-23 18:23:29 |
Matthew Paul Thomas |
bug |
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assigned to gnome-mount |
| 2009-03-23 18:56:43 |
Bug Watch Updater |
gnome-mount: status |
Unknown |
New |
|
| 2009-04-21 21:43:30 |
Sebastien Bacher |
gnome-mount (Ubuntu): importance |
Undecided |
Low |
|
| 2009-04-21 21:43:30 |
Sebastien Bacher |
gnome-mount (Ubuntu): status |
New |
Triaged |
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| 2009-04-21 21:43:30 |
Sebastien Bacher |
gnome-mount (Ubuntu): assignee |
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Ubuntu Desktop Bugs (desktop-bugs) |
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| 2009-05-23 07:41:34 |
Robert Collins |
bug |
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added subscriber Steve Langasek |
| 2009-06-16 11:22:16 |
Matthew Paul Thomas |
description |
On Ubuntu 8.10
I plugged in my external hard drive and got the Cannot Mount Volume pop-up error.
Clicking on details reveals a more detailed error message.
1) There seem to be other bugs which deal with the actual mounting of external drives so that is not what I am reporting.
2) The error messaging is not end-user facing and could be significantly improved. The related actions are not helpful and leave the user with an error from which there is no obvious path to recovery.
In the short term I suggest that the text in the details area be cleaned up to make it more legible. The actual text itself could be structured more like:
The device you just plugged in cannot be read
Option 1:
Option 2:
The actual text of the options can remain the same in the short term.
In the long term it might be nice to redesign this to include some simpler imagery and language (for example, Mount is new terminology to many people) as well a more obvious Help button or link. The design would need a little bit of time and discussion which I am happy to get involved with if and when there is time. |
On Ubuntu 8.10
I plugged in my external hard drive and got the Cannot Mount Volume pop-up error.
Clicking on details reveals a more detailed error message.
1) There seem to be other bugs which deal with the actual mounting of external drives so that is not what I am reporting.
2) The error messaging is not end-user facing and could be significantly improved. The related actions are not helpful and leave the user with an error from which there is no obvious path to recovery.
In the short term I suggest that the text in the details area be cleaned up to make it more legible. The actual text itself could be structured more like:
The device you just plugged in cannot be read
Option 1:
Option 2:
The actual text of the options can remain the same in the short term.
In the long term it might be nice to redesign this to include some simpler imagery and language (for example, Mount is new terminology to many people) as well a more obvious Help button or link. The design would need a little bit of time and discussion which I am happy to get involved with if and when there is time.
See also bug 386327, about providing an option to force-mount the disk. |
|
| 2010-09-04 18:54:11 |
Bug Watch Updater |
gnome-mount: status |
New |
Incomplete |
|
| 2010-09-16 05:55:00 |
Bug Watch Updater |
gnome-mount: importance |
Unknown |
Medium |
|
| 2010-10-16 22:56:57 |
Bug Watch Updater |
gnome-mount: status |
Incomplete |
Expired |
|
| 2011-04-18 14:25:26 |
Ivanka Majic |
tags |
|
fitandfinish |
|
| 2011-04-18 14:30:53 |
Ivanka Majic |
tags |
fitandfinish |
fitandfinish ux-errormessage |
|
| 2013-06-10 14:57:39 |
Phillip Susi |
gnome-mount (Ubuntu): status |
Triaged |
Invalid |
|
