bluetooth doesn't work in Karmic

[lively]

I did a clean 9.10 install. I have gnome-bluetooth 2.28.1-0ubuntu2 and my system is exhibiting the following behaviour
When I mouse over the icon (which is greyed out) it shows bluetooth disabled. When I right click the icon, I only have the choice to turn bluetooth off. When I open preferences I have the option to start bluetooth.

Nothing I try turns it on.

I reported a bug at gnome but was told "Ubuntu is shipping old versions of gnome-bluetooth, with non-upstream patches.
Take it up with them."

Steps to reproduce:
1. I did a clean install of Ubuntu 9.10.
2. Immediately I had an issue with bluetooth.
3. The BT icon is greyed out
4. When I mouse over the BT icon a pop up box indicates "Bluetooth disabled".
5. When I right click the icon
       Bluetooth: on - is greyed out
       Turn Bluetooth off - is black
       Preferences - is black
6. Opening preferences
      Top left states Bluetooth is disabled
      There is a button "Turn bluetooth on"
7. When "turn bluetooth on" button is clicked, the button greys out but does not perform the function.
8. The preferences box remains with the greyed out button until the x box is clicked. The whole box closes. /Bluetooth does not turn on.
9. Intermittently, the BT icon is black when the computer restarts, unfortunately pairing does not occur.
10. My system can find my phone, another computer in my house etc but my phone & the other computer cannot find my ubuntu system. Even though the system BT is set up to transmit all the time.

Expected behaviour:
Step 5: when clicking the Bluetooth icon:
  - Bluetooth: Off - is greyed out
  - Turn On Bluetooth - is black and clickable
  - Preferences - is black and clickable
Step 7: when clicking the "Turn Bluetooth On" button, Bluetooth should start and the button be replaced by the Bluetooth Preferences panel
Step 10: the Ubuntu system should be able to find and pair with other Bluetooth enabled devices

[Bruno Girin (brunogirin)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).

For example, on my machine I left- or right-click on the Bluetooth icon, select "Turn On Bluetooth", this enables bluetooth and it works perfectly. At what point does it fail to work in your case?

[lively (doratheexplorer)]

Thanks Bruno,
I'll try to describe the issue more clearly,

1. I did a clean install of Ubuntu 9.1.
2. Immediately I had an issue with bluetooth.
3. The BT icon is greyed out
4. When I mouse over the BT icon a pop up box indicates "Bluetooth
disabled".
5. When I right click the icon
       Bluetooth:on - is greyed out
       Turn Bluetooth off - is black
       Preferences - is black
6. Opening preferences
      Top left states Bluetooth is disabled
      There is a button "Turn bluetooth on"
7. When "turn bluetooth on" button is clicked, the button greys out
but does not perform the function.
8. The preferences box remains with the greyed out button until the x
box is clicked. The whole box closes. /Bluetooth does not turn on.
/9. Intermittently, the BT icon is black when the computer restarts,
unfortunately pairing does not occur.
10. My system can find my phone, another computer in my house etc but
my phone & the other computer cannot find my ubuntu system. Even though
the system BT is set up to transmit all the time.

I hope this is sufficient info
Thanks
Tina Lively

Bruno Girin wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Unfortunately, we can't fix it because your description
> didn't include enough information. You may find it helpful to read "How
> to report bugs effectively"
> http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful
> if you would then provide a more complete description of the problem.
>
> We have instructions on debugging some types of problems at
> http://wiki.ubuntu.com/DebuggingProcedures
>
> At a minimum, we need:
> 1. the specific steps or actions you took that caused you to encounter the problem,
> 2. the behavior you expected, and
> 3. the behavior you actually encountered (in as much detail as possible).
>
> For example, on my machine I left- or right-click on the Bluetooth icon,
> select "Turn On Bluetooth", this enables bluetooth and it works
> perfectly. At what point does it fail to work in your case?
>
>

[Bruno Girin (brunogirin)]

Tina,

I added your list of steps to the description, as steps to reproduce the bug. I also added expected results based on my machine that works properly. Could you run the following command in a terminal please? It will attach information to the bug that will help get it resolved:

apport-collect 483138

Bear in mind that you may need to install the python-launchpadlib package from the universe repository with 'sudo apt-get install python-launchpadlib'. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report.

[lively (doratheexplorer)]

Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Greg Oliver (oliver-greg)]

Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
Uname: Linux 2.6.32-020632rc8-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax fuse lpadmin mythtv netdev plugdev sambashare sudo tape vboxusers video
XsessionErrors:
 (gnome-settings-daemon:2958): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:2958): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:3272): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:3214): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (awn-applet:3443): Gtk-WARNING **: Could not find the icon 'launcher-program'. The 'hicolor' theme

[Greg Oliver (oliver-greg)]

I posted because this one has hit me twice. I have narrowed it down as far as I can, but cannot get my bluetooth functioning again. The first time it happened, I was just off of a fresh install, so I re-installed. It would be quite a pain this time.

Everytime the batteries in my mouse die with Karmic, I pull them from the mouse, and charge them in my USB battery charger. When I go to put them back (after using my trackpad on my laptop for 5-6 hours), bluetooth is dead. Mouse will not re-pair, and I can not get it into a functioning state.... Description is identical to OPs.

-Greg

[Steven (steven3000)]

Please also see this bug: https://bugs.launchpad.net/ubuntu/+source/gnome-bluetooth/+bug/467062

It might be a duplicate of this one. This is actually preventing me to use bluetooth on my laptop. It worked fine in Jaunty

[MB (blitzko)]

Architecture: amd64
CheckboxSubmission: 8143df0a49a1e7a0e284aafff8c3ff36
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_CA.UTF-8
Uname: Linux 2.6.32-02063205-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin messagebus netdev plugdev sambashare tape users uucp vboxusers video

[amar (amarendra)]

Architecture: i386
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_IN
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[amar (amarendra)]

I did run the above command
apport-collect 483138

and after authenticating, I hit <Enter>. Now waiting for the data collection to finish.

My problem is same.

[amar (amarendra)]

Architecture: i386
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_IN
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Emanem (emaentra)]

Hi, apparently I have the same issue.
After installing 9.10 x86-64, my BT doesn't work anymore.
If I try using it installing blueman, it asks me to turn it on but nothing happens.
If I right click on the greyed icon and choos "Turn Bluetooth On", it doesn't work it stays like this.
Bluetooth has always worked for me since the first version of Ubuntu I installed on this system (7.10).

Cheers,

[Baptiste Mille-Mathias (bmillemathias)]

On Sun, Mar 21, 2010 at 10:25 AM, Emanem <email address hidden> wrote:
> Hi, apparently I have the same issue.
> After installing 9.10 x86-64, my BT doesn't work anymore.
> If I try using it installing blueman, it asks me to turn it on but nothing happens.
> If I right click on the greyed icon and choos "Turn Bluetooth On", it doesn't work it stays like this.
> Bluetooth has always worked for me since the first version of Ubuntu I installed on this system (7.10).
>
> Cheers,
>
Hello,

could you please open a new bug for your problem.
Open a terminal and type ubuntu-bug bluez.

I'll ask further information after.

Thanks

--
Baptiste Mille-Mathias
Les gens heureux ne sont pas pressés

[Emanem (emaentra)]

Hi, thanks, here is it:
https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/543674

Thanks,

[Sammy Dieudonné (tram6o4)]

Architecture: i386
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.2)
Package: gnome-bluetooth 2.28.1-0ubuntu2
PackageArchitecture: i386
ProcEnviron:
 SHELL=/bin/bash
 LANG=nl_BE.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
Uname: Linux 2.6.31-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[Baptiste Mille-Mathias (bmillemathias)]

Sammy,

what do you expect from us by just sending a apport report without explaining what your problem is.
Could you open a new bug if you encounter a problem with bluetooth on ubuntu, and we'll triage it.
to open a bug open a terminal and type 'ubuntu-bug bluez'.

Thanks.

[Sebastien Bacher (seb128)]

opened that task by error, closing it now

[Matthew Paul Thomas (mpt)]

This looks like a duplicate of bug 467062.