Comment 17 for bug 1069531

Revision history for this message
Steven Roose (stevenroose) wrote : Re: [Bug 1069531] Re: Cannot login to Empathy after setting up Google online account

You could report to the ubuntu online accounts project that it should be
possible to turn off certain integrations and/or choose specifically what
integration you want.

On Wed, Oct 24, 2012 at 4:16 PM, Sera <email address hidden> wrote:

> Bruno's solution works for me. However this gives me a new problem. I
> only want to use Google Talk but creating a 'Google account' instead of
> Jabber automatically comes with access to Picase and Google docs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1069531
>
> Title:
> Cannot login to Empathy after setting up Google online account
>
> Status in “empathy” package in Ubuntu:
> Incomplete
>
> Bug description:
> Description: Ubuntu 12.10
> Release: 12.10
>
> empathy:
> Installed: 3.6.0.3-0ubuntu1
> Candidate: 3.6.0.3-0ubuntu1
> Version table:
> *** 3.6.0.3-0ubuntu1 0
> 500 http://gb.archive.ubuntu.com/ubuntu/ quantal/main amd64
> Packages
> 100 /var/lib/dpkg/status
>
> Expected behaviour:
>
> * New installation of 12.10 Ubuntu
> * Expected to be able to use Google Talk in Empathy after adding a
> Google account under Online Accounts
>
> Actual behaviour:
>
> * Account can be added successfully, however Empathy displays "Google
> Talk Account requires authorisation"
> * Clicking on the icon opens Online Accounts but does not offer an
> option to perform any further authorisation.
>
> Investigation:
>
> * Seahorse shows two entries for the Google account, one of which lists
> the correct password, the other of which lists a seemingly random
> collection of characters separated by percentage symbols
> * Checked Google account, Ubuntu has permission to access: Picasa Web
> Albums, Profile Information, Google Docs, Google Talk
> * Google account is not set up to use 2-step verification
> * Removed account and seahorse entries, set up from scratch
> * If possible, will use non-alphanumeric characters in passwords, so
> tested with only alphanumeric password - no difference
> * Not going through a proxy
>
> Activating empathy-debugger shows:
>
> wocky/-DEBUG: 21/10/12 11:22:20.784214: _end_element_ns: Received stanza
> * failure xmlns='urn:ietf:params:xml:ns:xmpp-sasl'
> * not-authorized
> * missing-username xmlns='google:auth'
> wocky/-DEBUG: 21/10/12 11:22:20.784320: auth_failed:
> wocky-sasl-auth.c:274: Authentication failed!: Authentication failed:
> not-authorized
> gabbleauthentication-DEBUG: 21/10/12 11:22:20.784421:
> gabble_server_sasl_channel_fail (server-sasl-channel.c:929): auth failed:
> WOCKY_AUTH_ERROR_FAILURE (#6): Authentication failed: not-authorized
> gabbleconnection-DEBUG: 21/10/12 11:22:20.784534:
> connector_error_disconnect (connection.c:1760): Interactive authentication
> error, reason 3, dbus error
> org.freedesktop.Telepathy.Error.AuthenticationFailed
>
> So, it seems that seahorse has the correct password in place, and the
> Google account is set up in such a way as to allow the application to
> work. That being the case, it makes no sense to be getting an
> authorisation error, unless there is something else that isn't
> immediately obvious.
>
> Have checked for open bugs here:
>
> * https://bugs.launchpad.net/ubuntu/+source/empathy/+bugs
> * https://bugs.freedesktop.org/buglist.cgi?quicksearch=telepathy
>
> However nothing that matched this exact problem jumped out - a lot of
> issues seem to be with 2-step verification (but as mentioned earlier
> this has not been enabled).
>
> Asked for advice here:
> *
> http://askubuntu.com/questions/204062/cannot-login-to-empathy-after-setting-up-google-online-account
>
> Was advised to log a bug report.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: empathy 3.6.0.3-0ubuntu1
> ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
> Uname: Linux 3.5.0-17-generic x86_64
> NonfreeKernelModules: nvidia
> ApportVersion: 2.6.1-0ubuntu3
> Architecture: amd64
> Date: Sun Oct 21 21:21:36 2012
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64
> (20121017.5)
> ProcEnviron:
> LANGUAGE=en_GB:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> SourcePackage: empathy
> UpgradeStatus: No upgrade log present (probably fresh install)
>
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>
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