Xerox WorkCentre 6015 wrong colors cups 1.5.2

[Chris]

Xerox WorkCentre 6015 Ubuntu 12.04 cups 1.5.2 sends the wrong colors to printer.
Works well in Ubuntu 10.04 cups 1.4.3

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Martin Gasparek (martin-gaspo)]

CUPS 1.5.3 affected as well

[Gyuris Gellért (gellert-gyuris)]

I think, this is same bug: http://ubuntuforums.org/showthread.php?p=12204872

[Gyuris Gellért (gellert-gyuris)]

Here is a test result of colour printing.

[Till Kamppeter (till-kamppeter)]

Can you tell us which driver you are using? Did you try any alternative drivers?

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Please also attach the PPD file of the printer (from /etc/cups/ppd/).

[Gyuris Gellért (gellert-gyuris)]

I use official Xerox driver: http://www.support.xerox.com/support/workcentre-6015/downloads/enus.html?operatingSystem=linux I didn't found any alternative driver. Here is is the official Xerox's deb package.

[Gyuris Gellért (gellert-gyuris)]

I did some test. The printer works well with official Xerox driver:
- Ubuntu 10.04 (i386) - CUPS 1.4.3
- Ubuntu 11.04 (i386) - CUPS 1.4.6
- Ubuntu 11.10 (i386) - CUPS 1.5.0

The color bug is present:
- Ubuntu 12.04 (i386) - CUPS 1.5.3
- Ubuntu 12.10b1 (i386) - CUPS 1.6.1

I couldn't test amd64 version. I don't know how to install this driver to amd64.

[Gyuris Gellért (gellert-gyuris)]

In the CUPS issue4186 mike told: "Please contact your Linux distributor for this issue. This is an issue with the new PDF filters in Ubuntu." http://www.cups.org/str.php?L4186

[Chris (chris1974)]

I have tested the Xerox driver with Fedora 17 live CD with cups 1.5.2 and get the same result as with Ubuntu 12.04.

[Gyuris Gellért (gellert-gyuris)]

Another test with OpenSUSE 12.2 - cups 1.5.3 - resulted the same error as with Ubuntu 12.04.

[Till Kamppeter (till-kamppeter)]

Chris, Gyuris, can you attach the error_log and captured print data files of Fedora and OpenSUSE here. Thanks.

[Gyuris Gellért (gellert-gyuris)]

Ok, here is form OpenSUSE, what you asked.

[Till Kamppeter (till-kamppeter)]

Everyone who has this problem on Ubuntu, can you please edit the file

/usr/share/cups/mime/cupsfilters.convs

changing the 100 to a 0 in the line

application/vnd.cups-pdf application/vnd.cups-raster 100 pdftoraster

and then restart CUPS (command "sudo restart cups").

Does this solve the problem?

[Gyuris Gellért (gellert-gyuris)]

I tried, but the printing is incorrect, same as before. (U12.04 64bit)

[Chris (chris1974)]

Tested with Ubuntu 12.10 cups 1.6.1 result, small difference after changing the 100 to a 0 in the line.
When i have time i will try fedora again and give the error_log and captured print data
files.

[StefkeDB (stefaan-db)]

Same result as before...

2012/9/13 Chris <email address hidden>:
> Tested with Ubuntu 12.10 cups 1.6.1 result, small difference after changing the 100 to a 0 in the line.
> When i have time i will try fedora again and give the error_log and captured print data
> files.
>
> ** Attachment added: "printer test page 2.pdf"
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/984424/+attachment/3312997/+files/printer%20test%20page%202.pdf
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/984424
>
> Title:
> Xerox WorkCentre 6015 wrong colors cups 1.5.2
>
> Status in “cups” package in Ubuntu:
> Incomplete
>
> Bug description:
> Xerox WorkCentre 6015 Ubuntu 12.04 cups 1.5.2 sends the wrong colors to printer.
> Works well in Ubuntu 10.04 cups 1.4.3
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/984424/+subscriptions

[Gyuris Gellért (gellert-gyuris)]

Here is Fedora-18-Alpha-i386 (CUPS 1.6.1) printout result and error log.

[Ivan Caplovic (ivan-caplovic)]

Affects me too. Kubuntu 12.10 final and cups 1.6.1
I was tried #17 too, but result is some, colors are wrong.

[Michael Klein (m-klein)]

ubuntu 12.04 LTS 64 bit (Cups 1.5.3) has the same error.

Xerox said: with cups 1.5.0 all is ok, so the driver are ok, cups must solve the problem.

[phillamg (me-phillg)]

I've removed all cups packages from 12.04 and reinstalled using 11.10 so I have 1.5.0-8 installed, but I'm still getting this problem. Does anyone know what additional package(s) I should try to remove / downgrade to revert to the earlier working cups / PDF filtering (without having to completely re-install 11.10)?

[phillamg (me-phillg)]

Also, the last request was for the print outs and error logs from Suse and Fedora, and Gyuris has kindly provided these. Can we remove the incomplete status now? If not I'm happy to provide any other information needed to track down this bug.

[Ivan Caplovic (ivan-caplovic)]

What you need for track this bug.
When I come home I can attach what you want.
I have Kubuntu 12.10 and cups 1.6.1-0ubuntu11. As I wrote in #23. When I print color page it is incorrect.

[Till Kamppeter (till-kamppeter)]

Removing the "Incomplete" status as for now no additional files are needed.

I have asked for help on the OpenICC (Color Management) mailing list, probably this is a bad interference of the color management in the input file, the CUPS filters, and the printer.

[Kai-Uwe Behrmann (oy)]

The following link suggests it is a vendor driver issue:
http://linuxliberations.blogspot.hu/2012/08/printing-with-xerox-workcentre-6015ni.html

[phillamg (me-phillg)]

Thanks for the link Kai-Uwe, although I'm not sure what suggests it is a vendor driver issue from there (but I'm far from an expert).
That link does confirm the colour issues in this bug on the affected OS.

Comment #10 here shows the testing by Gyuris that with the same official driver the printer works perfectly with Cups under 10.04 - 11.10, versions 1.4.3 - 1.5.0, but following a change in 12.04 / Cups 1.5.3 it prints very strange colours.

FWIW I'm running on i386 - officially supported OS by Xerox.

[Gyuris Gellért (gellert-gyuris)]

Hm... nothing happening here?
Two related bugs on cups org:
- https://www.cups.org/str.php?L4255
- https://www.cups.org/str.php?L4268

[Peter Korf (niendo)]

the latest package from http://foo2hbpl.rkkda.com/ as initial support for the Dell 1355 and the Xerox WorkCentre 6015.

[phillamg (me-phillg)]

Thanks Peter - that package works perfectly in colour under 12.10 :)
All I had to do was remove printer-driver-foo2zjs and compile this new version to work with Dell 1355cnw

[Bohdan (bohdan-linda)]

confirming works for xerox 6015NI

[Bohdan (bohdan-linda)]

Well, need to admit that color profile is not what it should be. The output color quality is not on par with mac or win drivers

[Didier Raboud (odyx)]

Debian has foo2zjs 20130220dfsg0 already, will get 20130303 soon, please test and ask for a sync from experimental if it works.

[Gyuris Gellért (gellert-gyuris)]

Hi odyx, it isn't clear to me, how can I test foo2zjs. Can you explain?
1. I installed this package: http://ftp.debian.org/debian/pool/main/f/foo2zjs/foo2zjs_20130303dfsg0-1_all.deb
2. Reinstall the printer.
But nothing changed. Bug is present.

[Didier Raboud (odyx)]

Le mercredi, 6 mars 2013 18.34:25, Gyuris Gellért a écrit :
> Hi odyx, it isn't clear to me, how can I test foo2zjs. Can you explain?
> 1. I installed this package:
> http://(…)/foo2zjs_20130303dfsg0-1_all.deb

You need to install the printer-driver-foo2zjs package, but you might want to
rebuild it on your Ubuntu.

OdyX

[Gyuris Gellért (gellert-gyuris)]

Thanks OdyX! I installed this (1) package [I don't know how to rebuild] and added printer with this PPD (2) and it works for me :). The colors are good!
1) http://ftp.debian.org/debian/pool/main/f/foo2zjs/printer-driver-foo2zjs_20130303dfsg0-1_amd64.deb
2) http://bazaar.launchpad.net/~ubuntu-branches/debian/experimental/foo2zjs/experimental/view/head:/PPD/Xerox-WorkCentre_6015.ppd

[Jon (duderandom21)]

Hey I just bought this printer (probably should have researched first) I have two computers running ubuntu one i386 the other amd64 I managed to fix the amd64 issue with the rpm linux method (stated by a previous poster)

But now I'm trying to get the color issue solved but I think I'm missing something, I tried the foo2zjs driver but on top of everything else I've never successfully compiled from source before... so if anyone has a few minutes to give me a hand with this I'd really appreciate it!

[xdya (xdya57)]

I still have this bug under cups 1.7 in lubuntu 13.10. is there a new package for i386?

[Martin Schayna (mschayna)]

After clean install of 13.10 I have tried default recommended driver "Xerox Workcentre 6015 Foomatic/foo2hbp12" embedded in Ubuntu against network address "socket://x.x.x.x:9100" (where x.x.x.x is IP address my 6015NI printer) and... it surprisingly worked, colors are OK. I had to swith from Monochrome to Color mode indeed. It made my day.