Unable to print with Lexmark S400 series since upgrade to 11.10
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
High
|
Unassigned | ||
Precise |
Won't Fix
|
High
|
Unassigned |
Bug Description
Following the upgrade from 11.04 to 11.10 my Lexmark S405 now is unable to print.
After removing all previous drivers (i.e. from a clean install of the printer), I have two options to proceed:
If I connect the printer via USB and wait for "auto-detection", the system is able to determine that a Lexmark S405 has been added (and adds the printer as a "S300-S400-Series". However at the same time I get the following error message:
"Not supported by this backend.
The action is not supported by this backend. Please report a bug as this should not have happened. Provided postscript-driver not supported"
The printer is added and does show up in CUPS. The device URI is given as: "://Lexmark/
I also have the drivers from Lexmark (the second install option). These drivers will install (but if they detect either of the above mentioned packages then installation will fail) but, once you are prompted to connect the printer via USB the error message highlighted above also appears. The results from this approach is that two printers are installed...but neither of them work.
Either method of installing the printer results in the same scenario - the printer is listed as "installed", but items in the print queue remain there without no response from the printer. A Test Page shows the printer as "Processing page 1" before eventually throwing an error.
Incidentally it is possible to scan from the printer (it's an all-in-one printer) into Ubuntu, but it seems to be impossible to print out from Ubuntu. Also previous work suggested that this may be connected to bug 883585. Also, despite CUPS referring to itself as 1.5, the intro screen says "what's new in CUPS 1.4". The printer does show up in CUPS, but it seems to be impossible to carry out any maintenance on the printer within CUPS (but this may be my "newbie-ness" showing though).
My first bug report so hope I've included everything!
affects: | ubuntu → cups (Ubuntu) |
Changed in cups (Ubuntu): | |
status: | Incomplete → Fix Released |
Changed in cups (Ubuntu Precise): | |
status: | New → Fix Committed |
importance: | Undecided → High |
Changed in cups (Ubuntu): | |
importance: | Undecided → High |
Changed in cups (Ubuntu Precise): | |
milestone: | none → precise-updates |
tags: | added: verification-needed |
Changed in cups (Ubuntu): | |
status: | Fix Released → Incomplete |
Changed in cups (Ubuntu Precise): | |
status: | Fix Committed → New |
status: | New → Incomplete |
tags: | removed: verification-needed |
Changed in cups (Ubuntu Precise): | |
status: | Incomplete → Fix Released |
Changed in cups (Ubuntu Precise): | |
status: | Fix Released → Incomplete |
Changed in cups (Ubuntu): | |
status: | Expired → Confirmed |
Cups error log (hopefully useful!)