Print is failed via USB
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Phenomenon:
After installing the driver (such as RICOH IM C6000 PS) via USB protocol, it can be printed at the first time, but after the second or multiple times, the job will be canceled.
Comment:
1.Wait a few minutes and the job still won't be printed.
2.After unplugging in and plugging in the USB cable, the job can be printed
3.The problem does not occur via network printing.
4.Other systems (such as Windows, Mac OS) do not have this problem.
Our analysis:
1.We think that part of the data was lost via USB transmission
2.In CUPS ErrorLog, the job has been delivered completely.
(refer to error_log->[Job 313])
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
D [21/Jul/
…………
I [21/Jul/
3.However, I found an error on USB Request Block (URB) with Wireshark on Ubuntu 18.04
[Error: undefined; Off fendingCommand: BPdict Flushing: rest of job (to end of file) will be ignored] appeared at [URB BULK IN]
(refer to usb2.pcapng, snapshot.pn)
4.We extracted the accepted data on the printer side, the data is really lost.
(refer to prt00016.prn,
prt00013.prn is the data of normal print)
Description: Ubuntu 18.04.5 LTS
Release: 18.04
CUPS 2.2.7
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.9
ProcVersionSign
Uname: Linux 5.4.0-122-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 15:43:30 2022
InstallationDate: Installed on 2022-07-05 (16 days ago)
InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1)
MachineType: Dell Inc. OptiPlex 3010
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 042P49
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: OptiPlex 3010
dmi.product.
dmi.sys.vendor: Dell Inc.
Thank you for taking the time to report this bug and helping to make Ubuntu better.
Is this report related to https:/ /bugs.launchpad .net/ubuntu/ +bug/1982531 ?
(this report is the better one, having apport data on it)