Unable to print via usb (HP Deskjet 6980)

Bug #1946016 reported by euskal
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I'm unable to print documents via usb connection (HP Deskjet 6980). There is no connection problem, (lsusb: Bus 001 Device 040: ID 03f0:8804 HP, Inc DeskJet 6980 series correctly detected), it just doesn't work...

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: cups 2.3.3op2-3ubuntu3
ProcVersionSignature: Ubuntu 5.11.0-37.41-generic 5.11.22
Uname: Linux 5.11.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Oct 4 18:42:29 2021
InstallationDate: Installed on 2019-06-03 (853 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Lpstat:
 device for Deskjet-6980-series: usb://HP/Deskjet%206980%20series?serial=MY796BS11G04Q7
 device for HP-Color-LaserJet-CM4540-MFP: socket://158.227.246.36:9100
MachineType: LG Electronics 13Z990-G.AA52B
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-Color-LaserJet-CM4540-MFP.ppd', '/etc/cups/ppd/Deskjet-6980-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-Color-LaserJet-CM4540-MFP.ppd: Permission denied
 grep: /etc/cups/ppd/Deskjet-6980-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-37-generic root=UUID=30e4f9a7-3fb6-4a39-a72e-b1a51a899771 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/29/2019
dmi.bios.release: 0.1
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: W1ZD1180 X64
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 13Z990
dmi.board.vendor: LG Electronics
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LG Electronics
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrW1ZD1180X64:bd01/29/2019:br0.1:svnLGElectronics:pn13Z990-G.AA52B:pvr0.1:sku:rvnLGElectronics:rn13Z990:rvrFAB1:cvnLGElectronics:ct10:cvr0.1:
dmi.product.family: Z Series
dmi.product.name: 13Z990-G.AA52B
dmi.product.version: 0.1
dmi.sys.vendor: LG Electronics

Revision history for this message
euskal (euskal-vp) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
Jiang (jjlblue) wrote :
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