| 2022-07-22 07:50:33 |
Jiang |
bug |
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added bug |
| 2022-07-22 08:08:15 |
Aaron Rainbolt |
bug |
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added subscriber Ubuntu bugs pre filter team |
| 2022-07-22 08:18:30 |
Jiang |
description |
Phenomenon:
After installing the driver (such as RICOH IM C6000 PS) via USB protocol, it can be printed at the first time, but after the second or multiple times, the job will be canceled.
Comment:
1.Wait a few minutes and the job still won't be printed.
2.After unplugging in and plugging in the USB cable, the job can be printed
3.The problem does not occur via network printing.
4.The problem does not occur viai network.
5.Other systems (such as Windows, Mac OS) do not have this problem.
Description: Ubuntu 18.04.5 LTS
Release: 18.04
CUPS 2.2.7
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.9
ProcVersionSignature: Ubuntu 5.4.0-122.138~18.04.1-generic 5.4.192
Uname: Linux 5.4.0-122-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 15:43:30 2022
InstallationDate: Installed on 2022-07-05 (16 days ago)
InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1)
MachineType: Dell Inc. OptiPlex 3010
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-122-generic root=UUID=72470cc0-4db9-4b77-b9de-77d32b61feb5 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 042P49
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/16/2013:svnDellInc.:pnOptiPlex3010:pvr01:rvnDellInc.:rn042P49:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 3010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
Phenomenon:
After installing the driver (such as RICOH IM C6000 PS) via USB protocol, it can be printed at the first time, but after the second or multiple times, the job will be canceled.
Comment:
1.Wait a few minutes and the job still won't be printed.
2.After unplugging in and plugging in the USB cable, the job can be printed
3.The problem does not occur via network printing.
4.Other systems (such as Windows, Mac OS) do not have this problem.
Description: Ubuntu 18.04.5 LTS
Release: 18.04
CUPS 2.2.7
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.9
ProcVersionSignature: Ubuntu 5.4.0-122.138~18.04.1-generic 5.4.192
Uname: Linux 5.4.0-122-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 15:43:30 2022
InstallationDate: Installed on 2022-07-05 (16 days ago)
InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1)
MachineType: Dell Inc. OptiPlex 3010
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-122-generic root=UUID=72470cc0-4db9-4b77-b9de-77d32b61feb5 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 042P49
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/16/2013:svnDellInc.:pnOptiPlex3010:pvr01:rvnDellInc.:rn042P49:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 3010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
|
| 2022-07-22 08:21:58 |
Aaron Rainbolt |
description |
Phenomenon:
After installing the driver (such as RICOH IM C6000 PS) via USB protocol, it can be printed at the first time, but after the second or multiple times, the job will be canceled.
Comment:
1.Wait a few minutes and the job still won't be printed.
2.After unplugging in and plugging in the USB cable, the job can be printed
3.The problem does not occur via network printing.
4.Other systems (such as Windows, Mac OS) do not have this problem.
Description: Ubuntu 18.04.5 LTS
Release: 18.04
CUPS 2.2.7
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.9
ProcVersionSignature: Ubuntu 5.4.0-122.138~18.04.1-generic 5.4.192
Uname: Linux 5.4.0-122-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 15:43:30 2022
InstallationDate: Installed on 2022-07-05 (16 days ago)
InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1)
MachineType: Dell Inc. OptiPlex 3010
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-122-generic root=UUID=72470cc0-4db9-4b77-b9de-77d32b61feb5 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 042P49
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/16/2013:svnDellInc.:pnOptiPlex3010:pvr01:rvnDellInc.:rn042P49:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 3010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
Phenomenon:
After installing the driver (such as RICOH IM C6000 PS) via USB protocol, it can be printed at the first time, but after the second or multiple times, the job will be canceled.
Comment:
1.Wait a few minutes and the job still won't be printed.
2.After unplugging in and plugging in the USB cable, the job can be printed
3.The problem does not occur via network printing.
4.Other systems (such as Windows, Mac OS) do not have this problem.
Our analysis:
1.We think that part of the data was lost via USB transmission
2.In CUPS ErrorLog, the job has been delivered completely.
(refer to error_log->[Job 313])
D [21/Jul/2022:15:21:17 +0800] [Job 313] Starting renderer with command: \"printf \"%%!PS-Adobe-3.0
D [21/Jul/2022:15:21:17 +0800] [Job 313] %%%%Title: (/home/rits/文档/17540黑白-2017.doc)
D [21/Jul/2022:15:21:17 +0800] [Job 313] %%
D [21/Jul/2022:15:21:17 +0800] [Job 313] %%\\n/lppswd()def\\n/usrcode()def\\n/sppswd()def\\nmark\\n/usrcode where{pop}{/usrcode()def}ifelse\\n(rits) usrcode (20`date +%y%m%d%R | sed \'s/://\'`) {setuserinfo} stopped\\ncleartomark\\nmark {\\n<<\\n /JobType 0\\n /JobInfo <<\\n /UserID (rits)\\n /Time (20`date +%y%m%d%R | sed \'s/://\'`)\\n /HostLoginName (rits)\\n /HostName (rits-OptiPlex-3010)\\n >>\\n>> /RDeviceProcSet /ProcSet findresource /SetJobType get exec\\n}stopped cleartomark\\nmark{\\nuserdict /RPS_BPdict 2 dict put\\nuserdict /RPS_BPdict get begin /RPS_BP_MEDIAPOSITION null def end\\n} stopped cleartomark\\nmark{\\nuserdict /RPS_BPdict get begin\\n/RPS_BP_MEDIATYPE (Auto) def end\\n} stopped cleartomark\\nmark{\\n<<\\n/BannerPageMode false\\n/MediaPosition null\\n/MediaType null\\n>>\\n/RDeviceProcSet\\n/ProcSet findresource\\n/SetBannerPage get exec\\n} stopped cleartomark\\n\"%%%%; cat;\"
D [21/Jul/2022:15:21:17 +0800] [Job 313] Starting process \"kid3\" (generation 1)
D [21/Jul/2022:15:21:17 +0800] [Job 313] Starting process \"kid4\" (generation 2)
D [21/Jul/2022:15:21:17 +0800] [Job 313] Starting process \"renderer\" (generation 2)
D [21/Jul/2022:15:21:17 +0800] [Job 313] JCL: \033%-12345X@PJL
D [21/Jul/2022:15:21:17 +0800] [Job 313] <job data>
…………
I [21/Jul/2022:15:21:25 +0800] [Job 313] Job completed.
3.However, I found an error on USB Request Block (URB) with Wireshark on Ubuntu 18.04
[Error: undefined; Off fendingCommand: BPdict Flushing: rest of job (to end of file) will be ignored] appeared at [URB BULK IN]
(refer to usb2.pcapng, snapshot.pn)
4.We extracted the accepted data on the printer side, the data is really lost.
(refer to prt00016.prn,
prt00013.prn is the data of normal print)
Description: Ubuntu 18.04.5 LTS
Release: 18.04
CUPS 2.2.7
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.9
ProcVersionSignature: Ubuntu 5.4.0-122.138~18.04.1-generic 5.4.192
Uname: Linux 5.4.0-122-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.28
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jul 22 15:43:30 2022
InstallationDate: Installed on 2022-07-05 (16 days ago)
InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64 (20200806.1)
MachineType: Dell Inc. OptiPlex 3010
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-122-generic root=UUID=72470cc0-4db9-4b77-b9de-77d32b61feb5 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 042P49
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/16/2013:svnDellInc.:pnOptiPlex3010:pvr01:rvnDellInc.:rn042P49:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 3010
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
|
| 2022-07-27 06:59:03 |
Jiang |
attachment added |
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prt00013.prn https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1982551/+attachment/5605505/+files/prt00013.prn |
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| 2022-07-27 07:00:20 |
Jiang |
attachment added |
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prt00016.prn https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1982551/+attachment/5605506/+files/prt00016.prn |
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| 2022-07-27 07:00:46 |
Jiang |
attachment added |
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snapshot.png https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1982551/+attachment/5605507/+files/snapshot.png |
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| 2022-07-27 07:00:59 |
Jiang |
attachment added |
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usb2.pcapng https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1982551/+attachment/5605508/+files/usb2.pcapng |
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| 2022-11-23 08:20:58 |
Launchpad Janitor |
cups (Ubuntu): status |
New |
Confirmed |
|
