All jobs stopped, epson_inkjet_printer_filter failed

[Boaz Dodin]

Kubuntu 12.04.1 64bit
Cups 1.5.3-0ubuntu4
EPSON WF-7520 - epson-inkjet-printer 1.0.0-1lsb3.2 - the last driver from Epson.
Connected via USB.

The printer just stopped to print - every job added in "stopped" state and this error:
"/opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter failed"

The printer screen says "Printing" endless.

Will happy to provide additional info to resolve this issue.

[Boaz Dodin (bdcomp)]

Just a piece of additional info from my system:
KDE 4.9.2

[Boaz Dodin (bdcomp)]

After submitting earlier today an on-line support form about this issue on the Epson USA site, I just received this reply:
"Please be advised that we do not support our printers with the type of operating system that you're using. Linux drivers for Epson products are supplied by Avasys Corporation.
Note: Neither Epson nor Avasys provide support for Linux drivers."

Just to clarify my current state - I can't print from my Kubuntu.

[Till Kamppeter (till-kamppeter)]

Please follow the instructions of the sections "USB printer", "CUPS error_log", and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

[Boaz Dodin (bdcomp)]

Attached CUPS error_log.

In CUPS web interface, the current job (2152) is in "stopped" state and:
"/opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter failed"

[Boaz Dodin (bdcomp)]

lsmod | grep usb
usblp 18307 0
usbserial 47077 1 cypress_m8
usbhid 47199 1 hid_logitech
hid 99559 2 hid_logitech,usbhid
usb_storage 49198 0

tail -f /var/log/syslog
Oct 21 18:11:04 boaz-desktop udev-configure-printer: URI of detected printer: usb://EPSON/WF-7520%20Series?serial=4E4B4C593030383003&interface=1, normalized: epson wf 7520 series serial 4e4b4c593030383003 interface 1
Oct 21 18:11:04 boaz-desktop udev-configure-printer: Queue ipp://localhost:631/printers/WF-7520-Series has matching device URI
Oct 21 18:11:04 boaz-desktop udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/WF-7520-Series
Oct 21 18:14:09 boaz-desktop kernel: [39689.084932] usb 1-4: USB disconnect, device number 5
Oct 21 18:14:09 boaz-desktop kernel: [39689.086629] usblp0: removed
Oct 21 18:14:09 boaz-desktop udev-configure-printer: remove /devices/pci0000:00/0000:00:0b.1/usb1/1-4
Oct 21 18:14:09 boaz-desktop udev-configure-printer: URI of print queue: usb://EPSON/WF-7520%20Series?serial=4E4B4C593030383003&interface=1, normalized: epson wf 7520 series serial 4e4b4c593030383003 interface 1
Oct 21 18:14:09 boaz-desktop udev-configure-printer: URI of detected printer: usb://EPSON/WF-7520%20Series?serial=4E4B4C593030383003&interface=1, normalized: epson wf 7520 series serial 4e4b4c593030383003 interface 1
Oct 21 18:14:09 boaz-desktop udev-configure-printer: Queue ipp://localhost:631/printers/WF-7520-Series has matching device URI
Oct 21 18:14:09 boaz-desktop udev-configure-printer: Disabled printer ipp://localhost:631/printers/WF-7520-Series as the corresponding device was unplugged or turned off
Oct 21 18:14:43 boaz-desktop kernel: [39723.168076] usb 1-4: new high-speed USB device number 6 using ehci_hcd
Oct 21 18:14:43 boaz-desktop kernel: [39723.318162] usblp0: USB Bidirectional printer dev 6 if 1 alt 0 proto 2 vid 0x04B8 pid 0x087C
Oct 21 18:14:43 boaz-desktop kernel: [39723.319429] scsi8 : usb-storage 1-4:1.2
Oct 21 18:14:43 boaz-desktop udev-configure-printer: add /devices/pci0000:00/0000:00:0b.1/usb1/1-4/1-4:1.1
Oct 21 18:14:43 boaz-desktop udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:0b.1/usb1/1-4
Oct 21 18:14:43 boaz-desktop udev-configure-printer: Device vendor/product is 04B8:087C
Oct 21 18:14:43 boaz-desktop udev-configure-printer: failed to claim interface
Oct 21 18:14:43 boaz-desktop udev-configure-printer: add /devices/pci0000:00/0000:00:0b.1/usb1/1-4/1-4:1.1/usb/lp0
Oct 21 18:14:43 boaz-desktop udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:0b.1/usb1/1-4
Oct 21 18:14:43 boaz-desktop udev-configure-printer: MFG:EPSON MDL:WF-7520 Series SERN:- serial:4E4B4C593030383003
Oct 21 18:14:44 boaz-desktop kernel: [39724.318760] scsi 8:0:0:0: Direct-Access EPSON Storage 1.00 PQ: 0 ANSI: 2
Oct 21 18:14:44 boaz-desktop kernel: [39724.321233] scsi 8:0:0:1: Direct-Access EPSON Storage 1.00 PQ: 0 ANSI: 2
Oct 21 18:14:44 boaz-desktop kerne...

[Boaz Dodin (bdcomp)]

Any helpful info in my previous comments?

[Till Kamppeter (till-kamppeter)]

I see that you cannot only access your printer via USB but also via the network. Have you tried accessing it via the network? Does it work then?

[Till Kamppeter (till-kamppeter)]

Can you attach the file which you tried to print? Can you tell which program you used and how and with which options you have printed?

Can you also follow the instructions of the section "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems on a failing job?

[Boaz Dodin (bdcomp)]

I tried to print several files, from different programs (Firefox, Okular).
It's looks like no particular program related.

Via the network the same issue appear on Kubuntu.
On Windows XP (different PC) - everything is OK.

[Boaz Dodin (bdcomp)]

Any suggestions?

[Boaz Dodin (bdcomp)]

I will really appreciate any help...

[Boaz Dodin (bdcomp)]

"Capturing print job data" results:
Attached a text file, tried to print it from Kate.

[Boaz Dodin (bdcomp)]

Attached ~/printout file.

For the record - I still can't print.

I think that I uploaded really enough debug info (although part of this debug was a first time to me, so not so trivial) to receive some love from some cups dev :)

Please advise...

[Boaz Dodin (bdcomp)]

The system updated to KDE 4.9.3 since the bug report.

[Boaz Dodin (bdcomp)]

The system just been updated to KDE 4.9.4

[Boaz Dodin (bdcomp)]

CUPS updated to 1.5.3-0ubuntu5.1 (security update).

[Till Kamppeter (till-kamppeter)]

I cannot reproduce the bug, but I have a newer version of the driver: epson-inkjet-printer-201115w 1.0.1-1lsb3.2. Please do a system update and check whether your package gets updated via the command:

dpkg -l | grep epson

If this does not happen, remove your print queue(s) for this printer and uninstall the driver:

dpkg -P epson-inkjet-printer-201115w

Then unplug the USB cable of the printer and re-plug it. If the printer does not get set up automatically, start system-config-printer to set up the printer and let it auto-download Epson's driver.

Does your printer work now?

[Boaz Dodin (bdcomp)]

dpkg -l | grep epson
ii epson-inkjet-printer-201115w 1.0.0-1lsb3.2 EPSON WF-7010 Series - Epson Inkjet Printer Driver

Till, may I ask where did you find the 1.0.1 version of Epson driver?

The official download page below still offer the old 1.0.0 version:
http://download.ebz.epson.net/dsc/du/02/DriverDownloadInfo.do?LG2=EN&CN2=&DSCMI=16865&DSCCHK=31d4b58e76c6933a9c516d115bae68fa827be827

[Boaz Dodin (bdcomp)]

Print queue removed.
Driver uninstalled.
USB cable of the printer unpluged and re-pluged.

dpkg -l | grep epson -> no output at all.

system-config-printer
The program 'system-config-printer' is currently not installed. You can install it by typing:
apt-get install system-config-printer-gnome

The above result probably because of the fact I am on Kubuntu.

An additional info I am not sure the reason of - via the cups interface and via "system settings" -> "printer configuration", the printer appears still with old driver info.

[Boaz Dodin (bdcomp)]

Now, the print job added to the cups interface in "stopped" state.
Also the printer doesn't do any anything (no sound at all) after printing document.
The "On" light not blinking.

Before the last changes it was different - the printer do sounds, like it's going to start print (maybe some self tests) and then the original error was appeared. The "On" light was blinking until powering off.

[Boaz Dodin (bdcomp)]

Till, if your driver is from here:
http://avasys.jp/eng/linux_driver/download/lsb/epson-inkjet/escp/
this page doesn't list any driver for my 7520 machine...

[Till Kamppeter (till-kamppeter)]

Epson has done a move of the driver hosting from Avasys to their own servers, perhaps this happened between the 1.0.0 and 1.0.1 vertsions of your driver, leading to automatic update not working on this transition and the 1.0.1 not being available at Avasys.

system-config-printer is currently the only printer setup tool with a client for printer driver auto-download from OpenPrinting. I have tested the auto-download and it actually downloads the 1.0.1 version from Epson's servers. If you do not want to install system-config-printer (which can pull in a larger amount of dependencies) you can easily manually download all auto-downloadable drivers via the OpenPrinting web site:

http://www.openprinting.org/
http://www.openprinting.org/drivers/
http://www.openprinting.org/driver/epson-201115w/

Click on the link for the DEB package for your system's architecture (32-bit or 64-bit) and the Software Center will pop up allowing you to download and install the driver via an "Install" button. An old version of this driver will be replaced by the installation and old print queues will get appropriately updated for the use of the new driver.

If you set up a print queue with any printer setup tool now, the new driver will get used for the queue.

[Boaz Dodin (bdcomp)]

Till, you just helped me once again!
Thank you so much!

1.0.1 driver from the OpenPrinting web site solved this issue.
My printer prints again :)

[Till Kamppeter (till-kamppeter)]

Bug fixed by Epson in driver version 1.0.1. Closing...

[Boaz Dodin (bdcomp)]

After an update to cups 1.5.3-0ubuntu8 and installation of the just released PC-FAX Driver 1.0.0 from here:
http://download.ebz.epson.net/dsc/du/02/DriverDownloadInfo.do?LG2=EN&CN2=&DSCMI=22162&DSCCHK=d925d1458a086f13e41b4d498db14fae21da522f
my printer refuses to print again, exactly as the original issue.

Removing the fax package, removing the printer driver and installing the printer driver once again does not resolve the problem.

Will appreciate any help.

[Michael R Sweet (msweet)]

Looking at the error_log, the results are singularly unhelpful - just that the epson driver filter exited with status 1 but nothing is logged by the filter to say what it is doing...

You might try:

    cupsctl LogLevel=debug2

and print something; perhaps the Epson driver is writing something as an INFO message - debug2 will capture that...

[Boaz Dodin (bdcomp)]

Michael, thanks for your reply.

Attached error_log of printing "Test" from Kate, after executing "cupsctl LogLevel=debug2".

[Michael R Sweet (msweet)]

Still nothing from the filter; can you provide the output from the following commands?

    file /opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter
    ldd /opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter

[Boaz Dodin (bdcomp)]

file /opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter
/opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.6.8, not stripped

ldd /opt/epson-inkjet-printer-201115w/cups/lib/filter/epson_inkjet_printer_filter
        linux-vdso.so.1 => (0x00007fff520e6000)
        libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f842688b000)
        libstdc++.so.6 => /usr/lib/x86_64-linux-gnu/libstdc++.so.6 (0x00007f842658b000)
        libcupsimage.so.2 => /usr/lib/x86_64-linux-gnu/libcupsimage.so.2 (0x00007f8426371000)
        libcups.so.2 => /usr/lib/x86_64-linux-gnu/libcups.so.2 (0x00007f842611d000)
        libjpeg.so.62 => /usr/lib/x86_64-linux-gnu/libjpeg.so.62 (0x00007f8425ef8000)
        libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f8425cda000)
        libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f84259de000)
        libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f842561f000)
        /lib64/ld-lsb-x86-64.so.3 => /lib64/ld-linux-x86-64.so.2 (0x00007f8426aba000)
        libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f8425408000)
        libtiff.so.4 => /usr/lib/x86_64-linux-gnu/libtiff.so.4 (0x00007f84251a4000)
        libpng12.so.0 => /lib/x86_64-linux-gnu/libpng12.so.0 (0x00007f8424f7c000)
        libjpeg.so.8 => /usr/lib/x86_64-linux-gnu/libjpeg.so.8 (0x00007f8424d2b000)
        libgssapi_krb5.so.2 => /usr/lib/x86_64-linux-gnu/libgssapi_krb5.so.2 (0x00007f8424aed000)
        libgnutls.so.26 => /usr/lib/x86_64-linux-gnu/libgnutls.so.26 (0x00007f8424831000)
        libavahi-common.so.3 => /usr/lib/x86_64-linux-gnu/libavahi-common.so.3 (0x00007f8424624000)
        libavahi-client.so.3 => /usr/lib/x86_64-linux-gnu/libavahi-client.so.3 (0x00007f8424413000)
        libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f84241fc000)
        libkrb5.so.3 => /usr/lib/x86_64-linux-gnu/libkrb5.so.3 (0x00007f8423f2d000)
        libk5crypto.so.3 => /usr/lib/x86_64-linux-gnu/libk5crypto.so.3 (0x00007f8423d05000)
        libcom_err.so.2 => /lib/x86_64-linux-gnu/libcom_err.so.2 (0x00007f8423b01000)
        libkrb5support.so.0 => /usr/lib/x86_64-linux-gnu/libkrb5support.so.0 (0x00007f84238f8000)
        libtasn1.so.3 => /usr/lib/x86_64-linux-gnu/libtasn1.so.3 (0x00007f84236e7000)
        libgcrypt.so.11 => /lib/x86_64-linux-gnu/libgcrypt.so.11 (0x00007f8423469000)
        libp11-kit.so.0 => /usr/lib/x86_64-linux-gnu/libp11-kit.so.0 (0x00007f8423256000)
        libdbus-1.so.3 => /lib/x86_64-linux-gnu/libdbus-1.so.3 (0x00007f8423012000)
        libkeyutils.so.1 => /lib/x86_64-linux-gnu/libkeyutils.so.1 (0x00007f8422e0e000)
        libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2 (0x00007f8422bf1000)
        libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0 (0x00007f84229ed000)
        librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f84227e4000)

[Michael R Sweet (msweet)]

Well, all of that looks OK as well. Given that Epson/Avasys decided not to log anything at all from their driver, and there is nothing obviously wrong with the binary, there isn't much help *I* can provide...

Sorry...

[Boaz Dodin (bdcomp)]

Is there any way I can revert the last update of cups 1.5.3-0ubuntu8?

As I removed the fax package, the above update is only one that related to printer this days.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joachim Schwender (jschwender)]

Epson driver just does not work. I tried Ubuntu 14.04 with all available drivers, i always got filter error. If you try to call the filter from bash it says: "no such file or directory". I compiled the filter myself, then a cammand line call gave me "insufficient options" which looked promising, but the filter did not work. Unfortunately there is zero documentation for the filter, so i could not get it to spit out a log, althoug the source code has some debugging code. Openprinting.org gives information that is just a lie. This printer driver does not work. As last resort i chose "turboprint", a 30 EUR software which is not GPL but at least worked perfectly from the beginning. Even printing PDF files on a DVD surface on an Epson XP-750 works perfectly. I am running turboprint on a dedicated print server on Ubuntu 14.04 without X, this works perfectly, not the driver provided by epson.

[Till Kamppeter (till-kamppeter)]

I have forwarded this bug report to the developers of Epson's drivers now. I hope they can fix the problem and add logging.

[José Serra (serrajv)]

I'm also having this issue. I noticed it when I tried to print with a DL envelope, but it works fine with letter and A4.

Ubuntu 14.10
Epson stylus office BX625FWD

epson-inkjet-printer-workforce-635-nx625-series 1.0.1-1lsb3.2
cups 1.7.5-3ubuntu3.2
cups-filters 1.0.61-0ubuntu2.1

[Mario Sánchez Prada (mariospr)]

This looks to me as a duplicate of https://bugs.launchpad.net/ubuntu/+source/lsb/+bug/840998

[neclepsio (neclepsio)]

There is a regression on 16.04. I don't think it's a duplicate of https://bugs.launchpad.net/ubuntu/+source/lsb/+bug/840998: that was caused by a broken symlink to /lib/x86_64-linux-gnu/ld-2.23.so; this is not the case.

ignazio@ignazio-HP-ZBook-17:/opt/epson-inkjet-printer-escpr/cups/lib/filter$ ./epson-escpr-wrapper
bash: ./epson-escpr-wrapper: No such file or directory

ignazio@ignazio-HP-ZBook-17:/opt/epson-inkjet-printer-escpr/cups/lib/filter$ ldd epson-escpr-wrapper
 linux-vdso.so.1 => (0x00007ffdc3f7a000)
 libcupsimage.so.2 => /usr/lib/x86_64-linux-gnu/libcupsimage.so.2 (0x00007f0ce852c000)
 libcups.so.2 => /usr/lib/x86_64-linux-gnu/libcups.so.2 (0x00007f0ce82ac000)
 libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f0ce808e000)
 libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f0ce7d85000)
 libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f0ce79bb000)
 libgssapi_krb5.so.2 => /usr/lib/x86_64-linux-gnu/libgssapi_krb5.so.2 (0x00007f0ce7770000)
 libgnutls.so.30 => /usr/lib/x86_64-linux-gnu/libgnutls.so.30 (0x00007f0ce743f000)
 libavahi-common.so.3 => /usr/lib/x86_64-linux-gnu/libavahi-common.so.3 (0x00007f0ce7233000)
 libavahi-client.so.3 => /usr/lib/x86_64-linux-gnu/libavahi-client.so.3 (0x00007f0ce7021000)
 libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f0ce6e07000)
 /lib64/ld-lsb-x86-64.so.3 => /lib64/ld-linux-x86-64.so.2 (0x000055ed62393000)
 libkrb5.so.3 => /usr/lib/x86_64-linux-gnu/libkrb5.so.3 (0x00007f0ce6b35000)
 libk5crypto.so.3 => /usr/lib/x86_64-linux-gnu/libk5crypto.so.3 (0x00007f0ce6905000)
 libcom_err.so.2 => /lib/x86_64-linux-gnu/libcom_err.so.2 (0x00007f0ce6701000)
 libkrb5support.so.0 => /usr/lib/x86_64-linux-gnu/libkrb5support.so.0 (0x00007f0ce64f6000)
 libp11-kit.so.0 => /usr/lib/x86_64-linux-gnu/libp11-kit.so.0 (0x00007f0ce6290000)
 libidn.so.11 => /usr/lib/x86_64-linux-gnu/libidn.so.11 (0x00007f0ce605d000)
 libtasn1.so.6 => /usr/lib/x86_64-linux-gnu/libtasn1.so.6 (0x00007f0ce5e4a000)
 libnettle.so.6 => /usr/lib/x86_64-linux-gnu/libnettle.so.6 (0x00007f0ce5c13000)
 libhogweed.so.4 => /usr/lib/x86_64-linux-gnu/libhogweed.so.4 (0x00007f0ce59e0000)
 libgmp.so.10 => /usr/lib/x86_64-linux-gnu/libgmp.so.10 (0x00007f0ce5760000)
 libdbus-1.so.3 => /lib/x86_64-linux-gnu/libdbus-1.so.3 (0x00007f0ce5513000)
 libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f0ce530f000)
 libkeyutils.so.1 => /lib/x86_64-linux-gnu/libkeyutils.so.1 (0x00007f0ce510b000)
 libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2 (0x00007f0ce4eef000)
 libffi.so.6 => /usr/lib/x86_64-linux-gnu/libffi.so.6 (0x00007f0ce4ce7000)
 libsystemd.so.0 => /lib/x86_64-linux-gnu/libsystemd.so.0 (0x00007f0ce4c61000)
 libselinux.so.1 => /lib/x86_64-linux-gnu/libselinux.so.1 (0x00007f0ce4a3f000)
 librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f0ce4837000)
 liblzma.so.5 => /lib/x86_64-linux-gnu/liblzma.so.5 (0x00007f0ce4614000)
 libgcrypt.so.20 => /lib/x86_64-linux-gnu/libgcrypt.so.20 (0x00007f0ce4333000)
 libpcre.so.3 => /lib/x86_64-linux-gnu/libpcre.so.3 (0x00007f0ce40c3000)
 libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0 (0x00007f0ce3eae000)

ignazio@ignazio-HP-ZBook-17:/opt/epson-inkjet-printer-escpr/cups/lib...

[Matthew H McKenzie (f-launchpad-swellhunter-org)]

sudo chmod -Rc 755 /opt/epson-inkjet-printer-escpr2 worked for me.
There is a temptation when writing under /opt to go 777 when untaring to make the drag and drop.