14e4:4312 [Dell Latitude D430] /usr/lib/pm-utils/power.d/pci_devices false hangs making shutdown/reboot impossible

[Nikolay Morozov]

Xubuntu hangs on shutdown and reboot on Dell D430 laptop
even with live USB boot

13.10 works fine

got 2 errors

1) MomemManager did't terminated correctly
2) mount / is busy

screnshot in attach

changing apci=force reboot=force and releated kernel option will not help

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: modemmanager 1.0.0-2ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-23.45-generic 3.13.8
Uname: Linux 3.13.0-23-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu1
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Apr 8 20:21:25 2014
InstallationDate: Installed on 2014-04-07 (0 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
SourcePackage: modemmanager
UpgradeStatus: No upgrade log present (probably fresh install)

[Nikolay Morozov (nmorozov)]

booting from i386 live USB works fine

so it is a 64bit problem

[Nikolay Morozov (nmorozov)]

i add /etc/rc6.d/S59perso-script
as described here http://ubuntuforums.org/showthread.php?t=2008576

process.log in attach

add
kill -9 9
kill -9 pci_device

now no error about / is busy, but still hangs :(

[Nikolay Morozov (nmorozov)]

seems to be upstart problem

[Nikolay Morozov (nmorozov)]

debugin more got that pci_device doe't terminate after kill -9

[Nikolay Morozov (nmorozov)]

i have discovered what package is realy making hang

[Nikolay Morozov (nmorozov)]

SOLVED !!!!

i have this problem on DELL D430 laptop with Broadcom Wireless card

my wi-fi is not detected

if i try
nmorozov@dellD430:~$ sudo /usr/lib/pm-utils/power.d/pci_devices false
Setting Host Bridge 0000:00:00.0 to on
Setting Audio device 0000:00:1b.0 to on
Setting FireWire device 0000:02:01.1 to on
Setting Ethernet device 0000:09:00.0 to on
Setting Wireless device 0000:0c:00.0 to on
and hangs after this line can't terminate this process !!!!

sudo apt-get remove bcmwl-kernel-source will SOLVE THE PROBLEM

to detect and use my wi-fi card (i rememner that i do this in 13.10 or 13.04, i don't remember from what 13.10 is upgraded, but there is no hang) i just install the propieatry driver with sudo apt-get install firmware-b43-installer b43-fwcutter

that's all enjoy

[louis kolli (louis-kolli)]

I Had exactly the same problem on my laptop HP Compaq Presario since Ubuntu 13.04 with Broadcom Wireless card :

 - my wi-fi card was nomore detected
 - the message "mount: / is busy" when shutting down and the process stopped

I"ve done what Nikolay explainded above. the resolution was visible on the second shut down.

thanks

[penalvch (penalvch)]

Nikolay Morozov, could you please provide the missing information following https://help.ubuntu.com/community/WifiDocs/Driver/bcm43xx#Broadcom_STA_Wireless_driver ?

[Nikolay Morozov (nmorozov)]

apt-cache policy bcmwl-kernel-source (Driver is removed now and proprietary is installed by you can see his version)
bcmwl-kernel-source:
  Installed: (none)
  Candidate: 6.30.223.141+bdcom-0ubuntu2
  Version table:
     6.30.223.141+bdcom-0ubuntu2 0
        500 http://ru.archive.ubuntu.com/ubuntu/ trusty/restricted amd64 Packages
        100 /var/lib/dpkg/status

lspci -vvnn | grep -A 9 Network

0c:00.0 Network controller [0280]: Broadcom Corporation BCM4311 802.11a/b/g [14e4:4312] (rev 01)
 Subsystem: Dell Wireless 1490 Dual Band WLAN Mini-Card [1028:0007]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 17
 Region 0: Memory at efdfc000 (32-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: b43-pci-bridge

lsb_release -rd
Description: Ubuntu 14.04 LTS
Release: 14.04

uname -a
Linux dellD430 3.13.0-27-generic #50-Ubuntu SMP Thu May 15 18:06:16 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

sudo dmidecode -s bios-version
A09

sudo dmidecode -s bios-release-date
01/04/2010

[penalvch (penalvch)]

Nikolay Morozov, could you please update to the latest kernel available in Ubuntu Trusty repositories (3.13.0-39) and advise if this still reproducible?

[Nikolay Morozov (nmorozov)]

nmorozov@dellD430:~$ apt-cache policy bcmwl-kernel-source
bcmwl-kernel-source:
  Installed: 6.30.223.141+bdcom-0ubuntu2
  Candidate: 6.30.223.141+bdcom-0ubuntu2
  Version table:
 *** 6.30.223.141+bdcom-0ubuntu2 0
        500 http://ru.archive.ubuntu.com/ubuntu/ trusty/restricted amd64 Packages
        100 /var/lib/dpkg/status
nmorozov@dellD430:~$ uname -a
Linux dellD430 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:30:27 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

YES IT IS reproducible !!!!

[Nikolay Morozov (nmorozov)]

And wi-fi of course not working

[penalvch (penalvch)]

Nikolay Morozov, please don't type in all caps as it is viewed as being obnoxious.

However, just to clarify, the scope of this report is only about the Bug Title "14e4:4312 [Dell Latitude D430] /usr/lib/pm-utils/power.d/pci_devices false hangs making shutdown/reboot impossible" not if your WiFi connects to the internet. If you are having an issue with the WiFi connecting, please file a new report following the previously mentioned article.

Despite this, anything change regarding the restart/shutdown with the latest version of the driver via http://cdimage.ubuntu.com/daily-live/current/ (live environment is fine)?

[Nikolay Morozov (nmorozov)]

15.04 current shutdowns properly

[penalvch (penalvch)]

Nikolay Morozov, I am closing this report because the bug has been fixed in 15.04 as per your comment https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1304532/comments/18 .

This is a significant bug in Ubuntu. If you need a fix for the bug in previous versions of Ubuntu, please perform as much as possible of the SRU Procedure [1] to bring the need to a developer's attention.

[1]: https://wiki.ubuntu.com/StableReleaseUpdates#Procedure