Apport is unable to report a bug on a kernel that you are not booted into

[John Vivirito]

Binary package hint: apport

When trying to report a bug using:
ubuntu-bug linux
I tells me "The problem cannot be reported: This is not a genuine Ubuntu package"
I have not made any modifications to the Kernel.

Steps to reproduce:
1. Run "ubuntu-bug linux"
2. Answer all the questions apport asks you

What happens:
You will get a dialog stating "The problem cannot be reported: This is not a genuine Ubuntu package"

What you expect to happen:
It brings me to the web age where you finish filing the bug report

This has happened on every kernel in Lucid at least that i remember

ProblemType: Bug
ApportLog:

Architecture: i386
CrashReports:
 600:1000:1000:28315:2010-02-23 11:46:20.835423341 -0500:2010-02-23 11:46:20.827431423 -0500:/var/crash/_usr_bin_gwibber.1000.crash
 600:1000:1000:13791:2010-02-23 11:46:16.851426175 -0500:2010-02-23 11:46:16.834132673 -0500:/var/crash/_usr_lib_desktopcouch_desktopcouch-service.1000.crash
Date: Wed Feb 24 07:21:45 2010
DistroRelease: Ubuntu 10.04
NonfreeKernelModules: nvidia
Package: apport 1.12.1-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=C
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-13.18-generic
SourcePackage: apport
Uname: Linux 2.6.32-13-generic i686

[Omer Akram (om26er)]

John was it the first bug report that you where trying to report after installation?

[Omer Akram (om26er)]

This error message only comes once after installing ubuntu and never after.

[Micah Gersten (micahg)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 497796, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

[Omer Akram (om26er)]

How can this bug be a duplicate of 497796. It fails to report bug at first try and successfully reports bug if tried just after that without updating apt-cache. This problem only happens once after installing lucid

[Guillaume Pascal (guigui14100-deactivatedaccount)]

The package from PPA are also affected by the problem , It is impossible to send the bug report which I believe does not help developers ...

[Omer Akram (om26er)]

@guigui14100 packages from ppa are not genuine ubuntu packages.

[dino99 (9d9)]

few minutes ago i've tried to report against gnome-panel (which is a genuine package, not from ppa or else: lucid package), and apport complaint about a non genuine: what is the mechanism based on ? packages database not updated ?

[Omer Akram (om26er)]

dino99, yes that is the mechanism the apt-cache should be updated.
I am downloading today's daily build to check if this exists in the latest
build

On Sun, Mar 7, 2010 at 10:21 PM, dino99 <email address hidden> wrote:

> few minutes ago i've tried to report against gnome-panel (which is a
> genuine package, not from ppa or else: lucid package), and apport
> complaint about a non genuine: what is the mechanism based on ? packages
> database not updated ?
>
> --
> Apport is unable to report a bug first time
> https://bugs.launchpad.net/bugs/527026
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “apport” package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: apport
>
> When trying to report a bug using:
> ubuntu-bug linux
> I tells me "The problem cannot be reported: This is not a genuine Ubuntu
> package"
> I have not made any modifications to the Kernel.
>
> Steps to reproduce:
> 1. Run "ubuntu-bug linux"
> 2. Answer all the questions apport asks you
>
> What happens:
> You will get a dialog stating "The problem cannot be reported: This is not
> a genuine Ubuntu package"
>
> What you expect to happen:
> It brings me to the web age where you finish filing the bug report
>
> This has happened on every kernel in Lucid at least that i remember
>
> ProblemType: Bug
> ApportLog:
>
> Architecture: i386
> CrashReports:
> 600:1000:1000:28315:2010-02-23 11:46:20.835423341 -0500:2010-02-23
> 11:46:20.827431423 -0500:/var/crash/_usr_bin_gwibber.1000.crash
> 600:1000:1000:13791:2010-02-23 11:46:16.851426175 -0500:2010-02-23
> 11:46:16.834132673
> -0500:/var/crash/_usr_lib_desktopcouch_desktopcouch-service.1000.crash
> Date: Wed Feb 24 07:21:45 2010
> DistroRelease: Ubuntu 10.04
> NonfreeKernelModules: nvidia
> Package: apport 1.12.1-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, user)
> LANG=C
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-13.18-generic
> SourcePackage: apport
> Uname: Linux 2.6.32-13-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/527026/+subscribe
>

[Guillaume Pascal (guigui14100-deactivatedaccount)]

" @guigui14100 packages from ppa are not genuine ubuntu packages. "

Yes, but when the crash can not see the bug to the developer, which does not fix bugs before the release

[dino99 (9d9)]

no more a problem with latest Lucid's updates

[Omer Akram (om26er)]

I am gonna try today's daily build now and see if its there

On Wed, Mar 10, 2010 at 8:27 PM, dino99 <email address hidden> wrote:

> no more a problem with latest Lucid's updates
>
> --
> Apport is unable to report a bug first time
> https://bugs.launchpad.net/bugs/527026
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “apport” package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: apport
>
> When trying to report a bug using:
> ubuntu-bug linux
> I tells me "The problem cannot be reported: This is not a genuine Ubuntu
> package"
> I have not made any modifications to the Kernel.
>
> Steps to reproduce:
> 1. Run "ubuntu-bug linux"
> 2. Answer all the questions apport asks you
>
> What happens:
> You will get a dialog stating "The problem cannot be reported: This is not
> a genuine Ubuntu package"
>
> What you expect to happen:
> It brings me to the web age where you finish filing the bug report
>
> This has happened on every kernel in Lucid at least that i remember
>
> ProblemType: Bug
> ApportLog:
>
> Architecture: i386
> CrashReports:
> 600:1000:1000:28315:2010-02-23 11:46:20.835423341 -0500:2010-02-23
> 11:46:20.827431423 -0500:/var/crash/_usr_bin_gwibber.1000.crash
> 600:1000:1000:13791:2010-02-23 11:46:16.851426175 -0500:2010-02-23
> 11:46:16.834132673
> -0500:/var/crash/_usr_lib_desktopcouch_desktopcouch-service.1000.crash
> Date: Wed Feb 24 07:21:45 2010
> DistroRelease: Ubuntu 10.04
> NonfreeKernelModules: nvidia
> Package: apport 1.12.1-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, user)
> LANG=C
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.32-13.18-generic
> SourcePackage: apport
> Uname: Linux 2.6.32-13-generic i686
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/527026/+subscribe
>

[John Vivirito (gnomefreak)]

Omar, the statement you made see link below, is not correct. It fails to report the Kernel bug because the user is on an older kernel and can not report a bug on the updated kernel. It happens any time you try to report a bug on a kernel you are not booted into.
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/527026/comments/3
This has nothing to do with installing*
The only way to get the info needed onto bug report you need to file bug without apport/ubuntu-bug than run apport-collect bug#

dino99:
This bug is not fixed yet,
also didn't know there was a PPA for Apport or kernel

But anyway, I'm not sure why you think apt-cache being updated is related to this bug report.
Please read the description more carefully

[John Vivirito (gnomefreak)]

Changed title to a more accurate description of the problem.
I would prefer you did not change things without understanding the bug.

[John Vivirito (gnomefreak)]

IIRC there is a bug on using apport to file bugs from PPA but this bug is not the same as that one.

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for apport (Ubuntu) because there has been no activity for 60 days.]