Ubuntu
alsa-driver package

ICH9 Audio not working Toughbook CF-F8. Only headphones are working.

Bug #632046 reported by Sean MacDonald on 2010-09-06

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Only headphones are working, not built in speakers.

Checked alsamixer and everything was unmuted.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: sean 1565 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf6a20000 irq 47'
   Mixer name : 'Intel Cantiga HDMI'
   Components : 'HDA:11d41883,10f70000,00100400 HDA:14f12c06,10f70000,00100000 HDA:80862802,80860101,00100000'
   Controls : 38
   Simple ctrls : 21
CheckboxCommand: gst_pipeline_test -t 2 'audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink'
CheckboxDescription:
Click the Test button to play a sound on the automatically detected playback device.

Do you hear a sound?
CheckboxTest: playback_auto
Date: Mon Sep 6 19:33:45 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
PackageArchitecture: all
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.utf8
SourcePackage: alsa-driver
dmi.bios.date: 02/09/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.50L13
dmi.board.name: CFF8W-1
dmi.board.vendor: Panasonic Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Panasonic Corporation
dmi.chassis.version: 001
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.50L13:bd02/09/2009:svnPanasonicCorporation:pnCF-F8EWD022M:pvr001:rvnPanasonicCorporation:rnCFF8W-1:rvr1:cvnPanasonicCorporation:ct10:cvr001:
dmi.product.name: CF-F8EWD022M
dmi.product.version: 001
dmi.sys.vendor: Panasonic Corporation
---
AlsaDevices: Error: command ['ls', '-l', '/dev/snd/'] failed with exit code 2: ls: cannot access /dev/snd/: No such file or directory
AplayDevices: aplay: device_list:235: no soundcards found...
Architecture: i386
ArecordDevices: arecord: device_list:235: no soundcards found...
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
Package: alsa-base 1.0.23+dfsg-1ubuntu3
PackageArchitecture: all
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Tags: maverick
Uname: Linux 2.6.35-19-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: sean 1616 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf6a20000 irq 47'
   Mixer name : 'Intel Cantiga HDMI'
   Components : 'HDA:11d41883,10f70000,00100400 HDA:14f12c06,10f70000,00100000 HDA:80862802,80860101,00100000'
   Controls : 38
   Simple ctrls : 21
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
Package: alsa-base 1.0.23+dfsg-1ubuntu3
PackageArchitecture: all
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-20.29-generic 2.6.35.4
Tags: maverick
Uname: Linux 2.6.35-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/09/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.50L13
dmi.board.name: CFF8W-1
dmi.board.vendor: Panasonic Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Panasonic Corporation
dmi.chassis.version: 001
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.50L13:bd02/09/2009:svnPanasonicCorporation:pnCF-F8EWD022M:pvr001:rvnPanasonicCorporation:rnCFF8W-1:rvr1:cvnPanasonicCorporation:ct10:cvr001:
dmi.product.name: CF-F8EWD022M
dmi.product.version: 001
dmi.sys.vendor: Panasonic Corporation

See original description

Tags:

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-06:

AlsaDevices.txt Edit (642 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (385 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (63.9 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (4.1 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (12.4 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.1.txt Edit (146 bytes, text/plain; charset="utf-8")
Card0.Codecs.codec.2.txt Edit (1.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (622 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Luke Yelavich (themuso) wrote on 2010-09-06: Re: [Bug 632046] Re: ICH9 Audio not working Toughbook CF-F8. Only headphones are working.

Please add the repository ppa:ubuntu-audio-dev/ppa, and install linux-alsa-driver-modules-`uname -r` and reboot. Please report back as to whether this fixes your issue.

affects ubuntu/alsa-driver
status incomplete

Changed in alsa-driver (Ubuntu):
status:	New → Incomplete

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07:

I added the repository and installed the module, and now it shows no sound cards installed. If I go to Sound Prefernces, Hardware no devices are listed anymore.

Running: cat /proc/asound/cards used to show the soundcard.

Now it reports:

cat: /proc/asound/cards: No such file or directory

FYI, this issue was also present in 10.04.

Revision history for this message

Luke Yelavich (themuso) wrote on 2010-09-07:

Please run apport-collect -p alsa-base 632046 with that package installed. Once you run this command, feel free to remove the package, and I'll see what we can try from there.

affects ubuntu/alsa-driver
status new

Changed in alsa-driver (Ubuntu):
status:	Incomplete → New

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Dependencies.txt

Dependencies.txt Edit (1.9 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: PciMultimedia.txt

PciMultimedia.txt Edit (589 bytes, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07:

Just ran an update of new packages. Now cat /proc/asound/cards produces:

0 [Intel ]: HDA-Intel - HDA Intel
HDA Intel at 0xf6a20000 irq 47

Still no audio on speakers, but I will run the apport process again.

description:

updated

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: AlsaDevices.txt

AlsaDevices.txt Edit (642 bytes, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: AplayDevices.txt

#10

AplayDevices.txt Edit (385 bytes, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: BootDmesg.txt

#11

BootDmesg.txt Edit (62.6 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Card0.Amixer.values.txt

#12

Card0.Amixer.values.txt Edit (4.1 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Card0.Codecs.codec.0.txt

#13

Card0.Codecs.codec.0.txt Edit (12.4 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Card0.Codecs.codec.1.txt

#14

Card0.Codecs.codec.1.txt Edit (146 bytes, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Card0.Codecs.codec.2.txt

#15

Card0.Codecs.codec.2.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: CurrentDmesg.txt

#16

CurrentDmesg.txt Edit (6.7 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: Dependencies.txt

#17

Dependencies.txt Edit (1.9 KiB, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: PciMultimedia.txt

#18

PciMultimedia.txt Edit (622 bytes, text/plain)

apport information

Revision history for this message

Sean MacDonald (mpdcsu) wrote on 2010-09-07: ProcCpuinfo.txt

#19

ProcCpuinfo.txt Edit (1.5 KiB, text/plain)

apport information

Revision history for this message

Charles Moore (ka7dbc) wrote on 2011-01-13:

#20

I am experiencing the identical situation with my Panasonic CF-F8 - no sound thru external speakers, but the headphones work. I see this with Ubuntu 10.10 and Fedora 14. Makes me think this may not be an Ubuntu specific bug.

I am seeing a boot message referencing a 'broken BIOS'. So, I tried to update the BIOS. No luck finding a BIOS update. I contacted Panasonic and was told that all BIOS updates are done at the Panasonic service center and cost $130 + shipping and taxes. I'm looking for alternatives.

Revision history for this message

Robert Miller (remavremav) wrote on 2011-01-20:

#21

I found this thread during a Google search. I have a windows 7 CF-F8 with same issue. I just finished talking to our (former) laptop support guy who states this is an issue going back a few years with Toughbooks. We worked with Panasonic & sent our standard image back to them to troubleshoot. After lots of going back & forth, the bug kept popping up & by the time he left the laptop support group they still had to reimage to fix. ...so, this is not a UBUNTU specific issue.

We are large enough to have some pull with Panasonic, so I'll try to update if fix is found or at least bug explained.

Revision history for this message

Robert Miller (remavremav) wrote on 2011-01-20:

#22

Download full text (7.1 KiB)

Hope this offers some insight... although I was unable to get any support info for UBUNTU from Panasonic (no surprise) the fix offered for Windows 7 shows that they still do not have a good handle on the issue, but it points toward being a hardware bug linked to use of the Fn-F4 or F5 or F6 (Mute & Vol.) buttons. Once mute is used during certain (unknown) conditions, it will not unmute the speakers.
Panasonic stated that certain (unknown) updates pushed to Windows 7 (and Vista, and XP) will trigger the issue. Their "fix" was to try rolling back to a time before the last updates were applied, or to completely remove and reinstall the drivers "in a specific order". What follows is the chat window contents for my Windows 7 support call and the supplied steps to resolve the issue. Maybe it will help (a bit out of order, as I moved my mention of Ubuntu to the top):

You: OK, that should keep me busy for a while. Thank You. I have a friend who has the same issue with the same model laptop, but he is using UBUNTU. Do you have a fix?
Jeev: Not for uBuntu.
You: weird that it seems independent of the OS. Are you familiar with the actual problem's cause?
Jeev: It seems like after some Microsoft updates when the sound functions FN+F5 or F6 is pressed, it happens. Which MS updates is hard to tell. Hence the roll back.
You: Yes, that seems to fit. Thanks again.

Hope this offers some insight...  although I was unable to get any support info for UBUNTU from Panasonic (no surprise) the fix offered for Windows  7 shows that they still do not have a good handle on the issue, but it points toward being a hardware bug linked to use of the Fn-F4 or F5 or F6 (Mute & Vol.) buttons.  Once mute is used during certain (unknown) conditions, it will not unmute the speakers.
Panasonic stated that certain (unknown) updates pushed to Windows 7 (and Vista, and XP) will trigger the issue.  Their "fix" was to try rolling back to a time before the last updates were applied, or to completely remove and reinstall the drivers "in a specific order".  What follows is the chat window contents for my Windows 7 support call and the supplied steps to resolve the issue.  Maybe it will help (a bit out of order, as I moved my mention of Ubuntu to the top):

Jeev: The instructions supplied here, will guide you through restoring the sound functionality for the laptop.
Jeev: This will apply to laptops which have lost sound capability after using the mute feature or installed service pack updates.
Jeev: Files to download:
Jeev: Hotkey Driver
Jeev: Hotkey Settings
Jeev: Hotkey Appendix
Jeev: Please visit the Panasonic US Support website to down load drivers. The website requires an account to down load drivers. You will be able to fill out the registration form on the main page to obtain a user name and password. Once registration is completed you will receive your user name, and password via email.
Jeev: PANASONIC US SUPPORT WEBSITE:
Jeev: www.panasonic.com/toughbook/support
Jeev: Please use the following steps to restore the sound functionality.
Jeev: 1. Open Add or Remove Programs, to access Add or Remove Programs
Jeev: a. Click on the Start button then [Run…]
Jeev: b. From the Run command line type "appwiz.cpl" and click [OK] to continue.
Jeev: 2. The Add or Remove Programs window will appear.
Jeev: a. Select Hotkey Settings, and click on the Change/Remove button. [If the Hotkey Setting is not listed continue on to step 3]
Jeev: b. The Confirm File Deletion will appear, [Do you want to completely remove the selected application and all its components?]
Jeev: c. Click on the [OK] to continue
Jeev: d. Install Shield Wizard window will appear. Click on the [Finish] to continue
Jeev: 3. Add or Remove Programs window
Jeev: a. Select Hotkey Appendix, and click on the Change/Remove button. [If the Hotkey Appendix is not listed continue on to step 4]
Jeev: b. The Confirm File Deletion will appear, [Do you want to completely remove the selected application and all its components?]
Jeev: c. Click on the [OK] to continue
Jeev: d. Install Shield Wizard window will appear. Click on the [Finish] to continue
Jeev: 4. Add or Remove Programs window
Jeev: a. Select Hotkey Driver for Panasonic PC, and click on the Change/Remove button. [If the Hotkey Driver for Panasonic PC is not listed continue on to the next step 5]
Jeev: b. The Confirm File Deletion will appear, [Are you sure you want to completely remove 'Hotkey Manager' and all its components?]
Jeev: c. Click on the [Yes] to continue
Jeev: d. The System Setting Change window will appear, [You must restart computer manually before the new settings will take effect]
Jeev: e. Select [Yes] to continue.
Jeev: 5. Restart the laptop
Jeev: a. At the Panasonic splash screen tap on the [F2] button. This will bring you into the Bios setup utility.
Jeev: b. Press the [F9] function key and hit Enter > Yes to reset the Default Configuration .
Jeev: c. Press the [F10] function key and hit Enter > Yes to Save Changes and Exit.
Jeev: 6. The laptop will reboot into the Operating System.
Jeev: a. Log-in to Windows as the Administrator.
Jeev: 7. Click Start > All Programs > Accessories > Windows Explorer 
Jeev: a. Click Start > Run…
Jeev: b. From the Run command line type "explorer" and click the [OK] to continue.
Jeev: 8. The Windows Explorer Windows will open.
Jeev: a. Click on My Computer
Jeev: b. Double click on Local Disk (C:)
Jeev: c. Double click on the Util or Util2 folder.
Jeev: 9. Double click on the hkeyset folder.
Jeev: a. Double click on setup.exe.
Jeev: b. The Install Shield Wizard will appear. Click on Next > to continue.
Jeev: c. Click on the [Finish] to continue.
Jeev: d. Click on the [Back] button on the top left corner of Windows Explorer.
Jeev: 10. Double click on the hkeyapp folder.
Jeev: a. Double click on setup.exe.
Jeev: b. The Install Shield Wizard will appear. Click on Next > to continue.
Jeev: c. Select [Yes, I want to restart my computer now].
Jeev: d. Click on the [Finish] to continue.
Jeev: 11. The laptop will reboot into the Operating System.
Jeev: a. Log-in to Windows as the Administrator .
Jeev: 12. Open the Device Manager, to access the Device Manager
Jeev: a. Click Start > Run…
Jeev: b. From the Run command line type "devmgmt.msc" and click [OK] to continue.
Jeev: 13. The Device Manager window will appear.
Jeev: a. Click on the [+] sign next to the System devices.
Jeev: b. Right click on [Hotkey Driver for Panasonic PC], Select Update Driver…
Jeev: 14. Welcome to the Hardware Update Wizard will appear.
Jeev: a. Select Option: [No, not this time]
Jeev: b. Click on Next > to continue.
Jeev: 15. This wizard helps you install software for: PS/2 Compatible Mouse message will appear.
Jeev: a. Select Option: [Install form a list of specific location (Advanced)]
Jeev: b. Click on Next > to continue.
Jeev: 16. Please choose your search and installation options message will appear.
Jeev: a. Select Option: [Don’t search. I will choose the driver to install]
Jeev: b. Click on Next > to continue.
Jeev: 17. Select the device driver you want to install for this hardware message will appear.
Jeev: a. Click on the [Have Disk…] to continue
Jeev: 18. Install From Disk windows will appear.
Jeev: a. Click on the [Browse…] to continue
Jeev: 19. Locate File window will appear.
Jeev: a. Select Local Disk (C:)
Jeev: c. Double click on the Util or Util2 folder.
Jeev: d. Double click on the driver folder.
Jeev: e. Double click on the Hotkey folder.
Jeev: f. Select the hotkey.inf file listed.
Jeev: g. Click on the [Open] to continue
Jeev: 20. Install From Disk windows will appear again.
Jeev: a. Click on the [OK] to continue
Jeev: 21. Select the device driver you want to install for this hardware message will appear again.
Jeev: a. Select [Hotkey Driver for Panasonic PC]
Jeev: b. Click on Next > to continue.
Jeev: 22. The Hardware Update Wizard will install the Hotkey Driver for Panasonic PC driver.
Jeev: 23. Completing the Hardware Update Wizard window will appear.
Jeev: a. Click on the [Finish] to continue
Jeev: 24. System Settings Change window will appear.
Jeev: a. Select [Yes] to restart the laptop to complete restoring the sound functionality.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-04-04:

#23

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status:	New → Confirmed

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Ubuntualsa-driver package

ICH9 Audio not working Toughbook CF-F8. Only headphones are working.

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Ubuntu
alsa-driver package