ICH9 Audio not working Toughbook CF-F8. Only headphones are working.

Bug #632046 reported by Sean MacDonald on 2010-09-06
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Undecided
Unassigned

Bug Description

Only headphones are working, not built in speakers.

Checked alsamixer and everything was unmuted.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Uname: Linux 2.6.35-19-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sean 1565 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6a20000 irq 47'
   Mixer name : 'Intel Cantiga HDMI'
   Components : 'HDA:11d41883,10f70000,00100400 HDA:14f12c06,10f70000,00100000 HDA:80862802,80860101,00100000'
   Controls : 38
   Simple ctrls : 21
CheckboxCommand: gst_pipeline_test -t 2 'audiotestsrc wave=sine freq=512 ! audioconvert ! audioresample ! gconfaudiosink'
CheckboxDescription:
 Click the Test button to play a sound on the automatically detected playback device.

 Do you hear a sound?
CheckboxTest: playback_auto
Date: Mon Sep 6 19:33:45 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.utf8
SourcePackage: alsa-driver
dmi.bios.date: 02/09/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.50L13
dmi.board.name: CFF8W-1
dmi.board.vendor: Panasonic Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Panasonic Corporation
dmi.chassis.version: 001
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.50L13:bd02/09/2009:svnPanasonicCorporation:pnCF-F8EWD022M:pvr001:rvnPanasonicCorporation:rnCFF8W-1:rvr1:cvnPanasonicCorporation:ct10:cvr001:
dmi.product.name: CF-F8EWD022M
dmi.product.version: 001
dmi.sys.vendor: Panasonic Corporation
---
AlsaDevices: Error: command ['ls', '-l', '/dev/snd/'] failed with exit code 2: ls: cannot access /dev/snd/: No such file or directory
AplayDevices: aplay: device_list:235: no soundcards found...
Architecture: i386
ArecordDevices: arecord: device_list:235: no soundcards found...
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
Package: alsa-base 1.0.23+dfsg-1ubuntu3
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Tags: maverick
Uname: Linux 2.6.35-19-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sean 1616 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6a20000 irq 47'
   Mixer name : 'Intel Cantiga HDMI'
   Components : 'HDA:11d41883,10f70000,00100400 HDA:14f12c06,10f70000,00100000 HDA:80862802,80860101,00100000'
   Controls : 38
   Simple ctrls : 21
DistroRelease: Ubuntu 10.10
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
Package: alsa-base 1.0.23+dfsg-1ubuntu3
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-20.29-generic 2.6.35.4
Tags: maverick
Uname: Linux 2.6.35-20-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/09/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.50L13
dmi.board.name: CFF8W-1
dmi.board.vendor: Panasonic Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Panasonic Corporation
dmi.chassis.version: 001
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.50L13:bd02/09/2009:svnPanasonicCorporation:pnCF-F8EWD022M:pvr001:rvnPanasonicCorporation:rnCFF8W-1:rvr1:cvnPanasonicCorporation:ct10:cvr001:
dmi.product.name: CF-F8EWD022M
dmi.product.version: 001
dmi.sys.vendor: Panasonic Corporation

Sean MacDonald (mpdcsu) wrote :

Please add the repository ppa:ubuntu-audio-dev/ppa, and install linux-alsa-driver-modules-`uname -r` and reboot. Please report back as to whether this fixes your issue.

 affects ubuntu/alsa-driver
 status incomplete

Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Sean MacDonald (mpdcsu) wrote :

I added the repository and installed the module, and now it shows no sound cards installed. If I go to Sound Prefernces, Hardware no devices are listed anymore.

Running: cat /proc/asound/cards used to show the soundcard.

Now it reports:

cat: /proc/asound/cards: No such file or directory

FYI, this issue was also present in 10.04.

Luke Yelavich (themuso) wrote :

Please run apport-collect -p alsa-base 632046 with that package installed. Once you run this command, feel free to remove the package, and I'll see what we can try from there.

 affects ubuntu/alsa-driver
 status new

Changed in alsa-driver (Ubuntu):
status: Incomplete → New

apport information

tags: added: apport-collected
description: updated

apport information

apport information

Sean MacDonald (mpdcsu) wrote :

Just ran an update of new packages. Now cat /proc/asound/cards produces:

 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xf6a20000 irq 47

Still no audio on speakers, but I will run the apport process again.

description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

Charles Moore (ka7dbc) wrote :

I am experiencing the identical situation with my Panasonic CF-F8 - no sound thru external speakers, but the headphones work. I see this with Ubuntu 10.10 and Fedora 14. Makes me think this may not be an Ubuntu specific bug.

I am seeing a boot message referencing a 'broken BIOS'. So, I tried to update the BIOS. No luck finding a BIOS update. I contacted Panasonic and was told that all BIOS updates are done at the Panasonic service center and cost $130 + shipping and taxes. I'm looking for alternatives.

Robert Miller (remavremav) wrote :

I found this thread during a Google search. I have a windows 7 CF-F8 with same issue. I just finished talking to our (former) laptop support guy who states this is an issue going back a few years with Toughbooks. We worked with Panasonic & sent our standard image back to them to troubleshoot. After lots of going back & forth, the bug kept popping up & by the time he left the laptop support group they still had to reimage to fix. ...so, this is not a UBUNTU specific issue.

We are large enough to have some pull with Panasonic, so I'll try to update if fix is found or at least bug explained.

Robert Miller (remavremav) wrote :
Download full text (7.1 KiB)

Hope this offers some insight... although I was unable to get any support info for UBUNTU from Panasonic (no surprise) the fix offered for Windows 7 shows that they still do not have a good handle on the issue, but it points toward being a hardware bug linked to use of the Fn-F4 or F5 or F6 (Mute & Vol.) buttons. Once mute is used during certain (unknown) conditions, it will not unmute the speakers.
Panasonic stated that certain (unknown) updates pushed to Windows 7 (and Vista, and XP) will trigger the issue. Their "fix" was to try rolling back to a time before the last updates were applied, or to completely remove and reinstall the drivers "in a specific order". What follows is the chat window contents for my Windows 7 support call and the supplied steps to resolve the issue. Maybe it will help (a bit out of order, as I moved my mention of Ubuntu to the top):

You: OK, that should keep me busy for a while. Thank You. I have a friend who has the same issue with the same model laptop, but he is using UBUNTU. Do you have a fix?
Jeev: Not for uBuntu.
You: weird that it seems independent of the OS. Are you familiar with the actual problem's cause?
Jeev: It seems like after some Microsoft updates when the sound functions FN+F5 or F6 is pressed, it happens. Which MS updates is hard to tell. Hence the roll back.
You: Yes, that seems to fit. Thanks again.

Jeev: The instructions supplied here, will guide you through restoring the sound functionality for the laptop.
Jeev: This will apply to laptops which have lost sound capability after using the mute feature or installed service pack updates.
Jeev: Files to download:
Jeev: Hotkey Driver
Jeev: Hotkey Settings
Jeev: Hotkey Appendix
Jeev: Please visit the Panasonic US Support website to down load drivers. The website requires an account to down load drivers. You will be able to fill out the registration form on the main page to obtain a user name and password. Once registration is completed you will receive your user name, and password via email.
Jeev: PANASONIC US SUPPORT WEBSITE:
Jeev: www.panasonic.com/toughbook/support
Jeev: Please use the following steps to restore the sound functionality.
Jeev: 1. Open Add or Remove Programs, to access Add or Remove Programs
Jeev: a. Click on the Start button then [Run…]
Jeev: b. From the Run command line type "appwiz.cpl" and click [OK] to continue.
Jeev: 2. The Add or Remove Programs window will appear.
Jeev: a. Select Hotkey Settings, and click on the Change/Remove button. [If the Hotkey Setting is not listed continue on to step 3]
Jeev: b. The Confirm File Deletion will appear, [Do you want to completely remove the selected application and all its components?]
Jeev: c. Click on the [OK] to continue
Jeev: d. Install Shield Wizard window will appear. Click on the [Finish] to continue
Jeev: 3. Add or Remove Programs window
Jeev: a. Select Hotkey Appendix, and click on the Change/Remove button. [If the Hotkey Appendix is not listed continue on to step 4]
Jeev: b. The Confirm File Deletion will appear, [Do you want to completely remove the selected application and all its components?]
Jeev: c. Click on the [OK] to continue
Jeev: d. Install Shield Wizard wind...

Read more...

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
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