Comment 0 for bug 1797432

Headphone jack stopped working. Speakers do work.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-36.39~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: james 2649 F...m pulseaudio
 /dev/snd/controlC0: james 2649 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Oct 11 13:12:34 2018
InstallationDate: Installed on 2018-01-05 (279 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: james 2649 F...m pulseaudio
 /dev/snd/controlC0: james 2649 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [HP Pavilion Laptop 15-cc1xx, Realtek ALC295, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/25/2017
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 83F9
dmi.board.vendor: HP
dmi.board.version: 46.40
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.22:bd08/25/2017:svnHP:pnHPPavilionLaptop15-cc1xx:pvrType1ProductConfigId:rvnHP:rn83F9:rvr46.40:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cc1xx
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP