Please note that you gave us no indication as to which release or flavour of Ubuntu you were using and with no response to comment #1 I doubt that anyone who could have fixed your issue saw this bug report. A support site could have helped you identify the package and complete the bug report with the required information.
As almost four years have passed I'll close this as 'Invalid'.
Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug.
In this case I suspect a Support site would have been more appropriate, eg. https:/ /answers. launchpad. net/ubuntu, https:/ /askubuntu. com or https:/ /ubuntuforums. org.
Please note that you gave us no indication as to which release or flavour of Ubuntu you were using and with no response to comment #1 I doubt that anyone who could have fixed your issue saw this bug report. A support site could have helped you identify the package and complete the bug report with the required information.
As almost four years have passed I'll close this as 'Invalid'.