Ubuntu Bug Filing is not user-friendly
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu |
Confirmed
|
Undecided
|
Canonical Community Team |
Bug Description
In the new Launchpad configuration, there is no longer a public link to the "report a bug" form. Instead, all attempts to report a new bug are redirected to the ReportingABug wiki page, here: https:/
That page spends several screens blathering on about "mainline kernel versions" and "upstream maintainers" before getting to any instructions on how to report a bug. These are not things anyone who is not a software engineer is going to understand. Once you get down to the bug instructions, they are several pages long, confusing, and in places flat-out incorrect (for example, ubuntu-bug cannot be started from Dash).
Ubuntu-bug itself is a software-
As a result, only people who are either ubuntu developers, know an ubuntu developer who can help them, or have bookmarked the secret bug form URL, can report bugs. While this does an admirable job of cutting down on the number of bug reports, it does so by making sure that many problems (especially usability problems) with ubuntu are never reported.
Ubuntu 12.10
Launchpad, Ubuntu-Bug
no longer affects: | ubuntu |
affects: | launchpad → ubuntu |
summary: |
- Ubuntu is hostile to bugs from regular users + Ubuntu Bug Filing is not user-friendly |
It took me a while to figure it out the first time. I'm not a regular user.