telepathy-gabble crashed with signal 5

Bug #1058768 reported by Diego Henrique Trentini Gehm
484
This bug affects 55 people
Affects Status Importance Assigned to Milestone
telepathy-gabble (Ubuntu)
Fix Released
High
Ubuntu Security Team

Bug Description

Crashes at opening of Empathy.

ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: telepathy-gabble 0.16.1-2
ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
Uname: Linux 3.5.0-16-generic x86_64
ApportVersion: 2.5.3-0ubuntu1
Architecture: amd64
Date: Sat Sep 29 17:50:05 2012
ExecutablePath: /usr/lib/telepathy/telepathy-gabble
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120830)
ProcCmdline: /usr/lib/telepathy/telepathy-gabble
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANGUAGE=pt_BR:pt:en
 LANG=pt_BR.UTF-8
Signal: 5
SourcePackage: telepathy-gabble
StacktraceTop:
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
Title: telepathy-gabble crashed with signal 5
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

Revision history for this message
Diego Henrique Trentini Gehm (diegogehm-t) wrote :
Revision history for this message
Apport retracing service (apport) wrote :

StacktraceTop:
 dconf_shm_open (name=0x16be8c0 "user") at dconf-shm.c:87
 dconf_engine_source_user_reopen (source=0x16be870) at dconf-engine-source-user.c:76
 dconf_engine_source_refresh (source=0x16be870) at dconf-engine-source.c:57
 dconf_engine_acquire_sources (engine=engine@entry=0x16155a0) at dconf-engine.c:201
 dconf_engine_get_state (engine=engine@entry=0x16155a0) at dconf-engine.c:311

Revision history for this message
Apport retracing service (apport) wrote : Stacktrace.txt
Revision history for this message
Apport retracing service (apport) wrote : StacktraceSource.txt
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Apport retracing service (apport) wrote : ThreadStacktrace.txt
Changed in telepathy-gabble (Ubuntu):
importance: Undecided → Medium
tags: removed: need-amd64-retrace
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in telepathy-gabble (Ubuntu):
status: New → Confirmed
tags: added: bugpattern-needed
Bilal Shahid (s9iper1)
Changed in telepathy-gabble (Ubuntu):
importance: Medium → High
Revision history for this message
Bilal Shahid (s9iper1) wrote :

here is the log file empathy is totally not working

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Bilal Shahid (s9iper1) wrote :

please update your system people

Revision history for this message
Ursula Junque (ursinha) wrote :

I can confirm empathy is not connecting to any accounts with telepathy-gabble 0.16.1-2, empathy says Status is set to offline but it's not. Will test updates and report back.

Revision history for this message
Bilal Shahid (s9iper1) wrote :

ahhhh i have run the update but still not be able to connect with the empathy

visibility: private → public
Revision history for this message
In , Bilal Shahid (s9iper1) wrote :

latest updated system
empathy is totally not working

ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: telepathy-gabble 0.16.1-2
ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
Uname: Linux 3.5.0-16-generic x86_64
ApportVersion: 2.5.3-0ubuntu1
Architecture: amd64
Date: Sat Sep 29 17:50:05 2012
ExecutablePath: /usr/lib/telepathy/telepathy-gabble
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120830)
ProcCmdline: /usr/lib/telepathy/telepathy-gabble
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANGUAGE=pt_BR:pt:en
 LANG=pt_BR.UTF-8
Signal: 5
SourcePackage: telepathy-gabble
StacktraceTop:
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
 ?? () from /usr/lib/x86_64-linux-gnu/gio/modules/libdconfsettings.so
Title: telepathy-gabble crashed with signal 5
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

Revision history for this message
In , Bilal Shahid (s9iper1) wrote :
Download full text (15.3 KiB)

#0 g_logv (log_domain=0x0, log_level=G_LOG_LEVEL_CRITICAL, format=<optimized out>, args=args@entry=0x7fff1e4c4418) at /build/buildd/glib2.0-2.34.0/./glib/gmessages.c:974
        domain = 0x0
        data = <optimized out>
        depth = <optimized out>
        log_func = 0x428a50 <log_handler>
        domain_fatal_mask = <optimized out>
        masquerade_fatal = <optimized out>
        test_level = <optimized out>
        was_fatal = <optimized out>
        was_recursion = <optimized out>
        msg = 0x16ba850 "unable to create file '/run/user/diegogehm/dconf/user': Permission denied. dconf will not work properly."
        msg_alloc = 0x16ba850 "unable to create file '/run/user/diegogehm/dconf/user': Permission denied. dconf will not work properly."
        i = 3
#1 0x00007fca8c138e42 in g_log (log_domain=log_domain@entry=0x0, log_level=log_level@entry=G_LOG_LEVEL_CRITICAL, format=<optimized out>) at /build/buildd/glib2.0-2.34.0/./glib/gmessages.c:1003
        args = {{gp_offset = 40, fp_offset = 48, overflow_arg_area = 0x7fff1e4c44f0, reg_save_area = 0x7fff1e4c4430}}
#2 0x00007fca86ecd717 in dconf_shm_open (name=0x16be8c0 "user") at dconf-shm.c:87
        shmdir = <optimized out>
        filename = 0x16bea20 "/run/user/diegogehm/dconf/user"
        memory = 0x0
        fd = <optimized out>
        __PRETTY_FUNCTION__ = "dconf_shm_open"
#3 0x00007fca86ecb59b in dconf_engine_source_user_reopen (source=0x16be870) at dconf-engine-source-user.c:76
        user_source = 0x16be870
#4 0x00007fca86ecb3ed in dconf_engine_source_refresh (source=0x16be870) at dconf-engine-source.c:57
        was_open = 0
        is_open = <optimized out>
#5 0x00007fca86ec9c9d in dconf_engine_acquire_sources (engine=engine@entry=0x16155a0) at dconf-engine.c:201
        i = <optimized out>
#6 0x00007fca86eca556 in dconf_engine_get_state (engine=engine@entry=0x16155a0) at dconf-engine.c:311
        state = <optimized out>
#7 0x00007fca86ecaa8e in dconf_engine_watch_fast (engine=0x16155a0, path=0x16bb360 "/system/proxy/") at dconf-engine.c:762
        ow = 0x16bb330
        i = <optimized out>
#8 0x00007fca8c5fbcc3 in g_object_newv (object_type=1, object_type@entry=23829104, n_parameters=n_parameters@entry=1, parameters=parameters@entry=0x16ba520) at /build/buildd/glib2.0-2.34.0/./gobject/gobject.c:1746
        cparams = <optimized out>
        oparams = 0x16ba750
        nqueue = <optimized out>
        object = 0x7fca80003940
        class = 0x16bc280
        unref_class = 0x0
        slist = <optimized out>
        n_total_cparams = <optimized out>
        n_cparams = <optimized out>
        n_oparams = 0
        n_cvalues = <optimized out>
        cvalues = <optimized out>
        clist = <optimized out>
        newly_constructed = <optimized out>
        i = <optimized out>
        __PRETTY_FUNCTION__ = "g_object_newv"
#9 0x00007fca8c5fc040 in g_object_new_valist (object_type=object_type@entry=23829104, first_property_name=first_property_name@entry=0x7fca8c93fb6b "schema-id", var_args=var_args@entry=0x7fff1e4c4738) at /build/buildd/glib2.0-2.34.0/./gobject/gobject.c:1835
        class = 0x16bc280
        params = 0x16ba520
        name = 0x0
        obj...

Revision history for this message
In , Bilal Shahid (s9iper1) wrote :
Changed in telepathy-gabble (Ubuntu):
status: Confirmed → Triaged
Revision history for this message
Ursula Junque (ursinha) wrote :

I think the lack of connection is actually another bug; Bilal just reported bug 1061824 to track that issue. The crash related in this bug isn't happening here anymore.

Changed in telepathy-gabble:
importance: Unknown → Critical
status: Unknown → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

seems the issue is apparmor blocking access to
 "unable to create file '/run/user/<uid>/dconf/user': Permission denied. dconf will not work properly."

Changed in telepathy-gabble (Ubuntu):
assignee: nobody → Ubuntu Security Team (ubuntu-security)
Revision history for this message
abma (abma) wrote :

adding

    owner /{,var/}run/user/*/dconf/user rw,

to /etc/apparmor.d/usr.lib.telepathy in section

   /usr/lib/telepathy/telepathy-*

fixes the problem for me.

Revision history for this message
Jamie Strandboge (jdstrand) wrote :

This was fixed in 1:5.13.1-0ubuntu3

Changed in telepathy-gabble (Ubuntu):
status: Triaged → Fix Released
Revision history for this message
Christian Domsch (mail-landrus) wrote :

I just updated (10/5/2012, 09:30 GMT+2), and I can now connect again to fb inside empathy.

Revision history for this message
Nick Barcet (nijaba) wrote :

@christian same here, everything back to normal after this morning updates

Revision history for this message
In , Simon McVittie (smcv) wrote :

From the downstream bug, this was an error in the Ubuntu apparmor profile, which we do not support.

Changed in telepathy-gabble:
status: Confirmed → Won't Fix
Revision history for this message
Paul Beeler (sparksco) wrote :

Mine seems to be fixed but I had to do the following in order to force the update of the fix because it wouldn't show as in my update manager.

sudo ldconfig
sudo apt-get check
sudo apt-get update
sudo apt-get upgrade --fix-missing

Bilal Shahid (s9iper1)
no longer affects: telepathy-gabble
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