Comment 36 for bug 429322

2009/11/4 Chris Coulson <email address hidden>:
> This bug is still present and nobody has fixed it. Your comments are
> misleading. Like I said, users aren't seeing crash reports any more
> because Apport is disabled, but the bug is still there.

You have hundreds of similar reports and the "problem" users were
seeing IS fixed. The underlying problem, though, is NOT fixed, but
that's a different matter entirely.

How you deal with the bug system is up to you, but as soon as you
start asking users NOT to reply you get them not to report problems
again, which is not what you intend, I believe.

I'd suggest you close this defect and open another one, with this as
x-ref and describe better what the underlying problem is and how to
reproduce it. Will make your life much easier and not scare users
away.

My 2 cents.

cheers,
--renato