Netflix Desktop does not always install on first attempt

[dwaynemac]

In first run I was prompted for wine updates.

Following runs of netflix-desktop give no response at all.

[Erich E. Hoover (ehoover)]

Could you please run "netflix-desktop --showdebug" and see what it says? In order to improve the framerate for some people all the debug output is normally disabled.

[dwaynemac (dwaynemac)]

wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'

*---
Dwayne*

On Sun, Dec 2, 2012 at 2:46 PM, Erich Hoover <email address hidden>wrote:

> ** Changed in: netflix-desktop
> Assignee: (unassigned) => Erich Hoover (ehoover)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085511
>
> Title:
> Wont start in Ubuntu 12.10 32bit
>
> Status in Netflix Desktop:
> New
>
> Bug description:
> In first run I was prompted for wine updates.
>
> Following runs of netflix-desktop give no response at all.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1085511/+subscriptions
>

[Erich E. Hoover (ehoover)]

Ok, I have no idea why it does that sometimes - but everyone that's had this problem has been able to fix it by removing the profile and re-running netflixdesktop:
rm -Rf ~/.netflix-desktop
netflix-desktop

Please see if that fixes you problem.

[dwaynemac (dwaynemac)]

that worked! thank you.

*---
Dwayne*

On Mon, Dec 3, 2012 at 11:59 AM, Erich Hoover <email address hidden>wrote:

> Ok, I have no idea why it does that sometimes - but everyone that's had
> this problem has been able to fix it by removing the profile and re-running
> netflixdesktop:
> rm -Rf ~/.netflix-desktop
> netflix-desktop
>
> Please see if that fixes you problem.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085511
>
> Title:
> Wont start in Ubuntu 12.10 32bit
>
> Status in Netflix Desktop:
> New
>
> Bug description:
> In first run I was prompted for wine updates.
>
> Following runs of netflix-desktop give no response at all.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1085511/+subscriptions
>

[Erich E. Hoover (ehoover)]

Great, I'm revising this topic to address the issue that Netflix Desktop doesn't always install on the first attempt on some systems.

[dwaynemac (dwaynemac)]

wonderfull. thanks

[Erich E. Hoover (ehoover)]

Do you remember if you had any trouble with installing Mono or Gecko? It might be that the automated install of Mono/Gecko failing is what causes this problem.

[dwaynemac (dwaynemac)]

every seemed smooth. if something failed in the first run it was silently.

*---
Dwayne*

On Tue, Dec 4, 2012 at 11:19 PM, Erich Hoover <email address hidden>wrote:

> Do you remember if you had any trouble with installing Mono or Gecko?
> It might be that the automated install of Mono/Gecko failing is what
> causes this problem.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085511
>
> Title:
> Netflix Desktop does not always install on first attempt
>
> Status in Netflix Desktop:
> New
>
> Bug description:
> In first run I was prompted for wine updates.
>
> Following runs of netflix-desktop give no response at all.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1085511/+subscriptions
>

[Erich E. Hoover (ehoover)]

Hmm, so far I've found no way to reproduce this issue. It's rather frustrating, as clearly several people have had this problem.

[Adam Porter (alphapapa)]

I had this same problem. I'm using 12.04. When I ran it for the first time, it installed Mono and Gecko. During the Gecko installation, I got an error dialog that said it was unable to create a path something like "%SystemDrive%\Program Files\Mozilla Firefox\defaults" because of "permission denied" or something (sorry I didn't take a screenshot). Retrying didn't work, so I clicked Cancel, and the installation seemed to complete, but when I ran netflix-desktop again, nothing happened. I wiped the profile directory and ran it again, and it installed everything without prompting me for Mono or Gecko, and it seems to work now.

[Erich E. Hoover (ehoover)]

Ok, I've released a fix for this that I _think_ will fix the problem. As it's difficult to reproduce I'm going to have to rely on new reports to confirm that that's the case. Feel free to reopen this bug if necessary.

[flierbill (flierbill)]

I am running 12.10 32bit and keep getting an
 "E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it?"

 after I run the sudo apt-get update command.

anybody?

[Justin Luu (justinluu74)]

I am running 12.04 64bit and I am experiencing the same error dwaynemac received earlier.

wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'

When running the gecko and mono installer, there was an error that did not resolve after multiple retries so I cancelled it. The rest of the installation seemed to run smoothly. However, nothing happens when I try to run the application. I have already tried removing it and reinstalling, but it still will not work.

[Erich E. Hoover (ehoover)]

Hi Justin, how did you try to remove it? You usually need to clear out the profile directory, on the newer versions you can do that like so:
rm -Rf ~/.wine-browser
I'll have to figure out why this problem is still occurring, but that should fix it for you.

[netgooroo (netg00r00)]

I have the same issue when I run netflix-desktop --showdebug that gives error: wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'

Also when I attempt to open netflix desktop, a notification shows on the bottom panel but after that, it goes away and, nothing heppens.

I am workin on this laptop for someone else so, I do not have it with me at all times.

Dell Inspiron Ubuntu 12.04 Gnome classic desktop

Thanks ;-)

[Paul Adelaide (pauladelaide)]

Here too, I have the similar issue when I run netflix-desktop --showdebug it gives error: wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'.

I have installed and re-installed using the same commands several times to no avail. I have Ubuntu 12.10. Can anyone please assist?

[netgooroo (netg00r00)]

Bump please guys.... is this bug fixed yet or even getting worked on???

[Erich E. Hoover (ehoover)]

I haven't had time to work on this, for now the fix is to remove the corrupt profile:
rm -Rf ~/.wine-browser
After that just relaunch netflix-desktop.

[Paul Adelaide (pauladelaide)]

Thanks Erich, I removed ~/.wine-browser and relaunched netflix-desktop
successfully.
Kind regards,
Paul.

On Thu, Mar 14, 2013 at 11:08 PM, Erich E. Hoover <
<email address hidden>> wrote:

> I haven't had time to work on this, for now the fix is to remove the
> corrupt profile:
> rm -Rf ~/.wine-browser
> After that just relaunch netflix-desktop.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085511
>
> Title:
> Netflix Desktop does not always install on first attempt
>
> Status in Netflix Desktop:
> Triaged
>
> Bug description:
> In first run I was prompted for wine updates.
>
> Following runs of netflix-desktop give no response at all.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1085511/+subscriptions
>

--
<email address hidden> | mobile [phone] | nothing is what it seems

[Matt Davis (matthias2223)]

I tried installing on Linux Mint 13 and encountered this bug. I'm not sure if the Gecko and Mono installations went correctly or not. However, I logged in as another user on the same system and everything worked smoothly. Netflix-desktop started, installed Gecko and Mono then started Firefox.

I logged out and logged in to the original user and encountered the same bug. I removed the ~/.netflix-desktop profile, and still the same bug.

I then removed the ~/.wine-browser profile and netflix-desktop launched with no errors. Hope this helps

Thanks for your work, I appreciate it

[Adam Draper (asdraper)]

I am installing under XBMCbuntu (Lubuntu 12.10). I am running into the same issues regarding "wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox." I tried removing the profile and relaunching netflix-desktop. During the installation of the extra files with Wine, I get a window that opens just saying "file is corrupt." The installation continues and finishes, but goes right back to not finding Firefox. I manually d/l and installed the Windows version of Firefox (whatever the latest is), to no avail. Any thoughts, or at least any idea what the corrupt file may be? I have not seen the other users here report that particular message.

Thanks in advance,

Adam

[Erich E. Hoover (ehoover)]

Adam, would you mind launching netflix-desktop with the "--showdebug" option and see what it says in the terminal output? It may be that your bug is unrelated, but it's possible that it's the same thing. Which profile folder did you remove? Depending on when you started using the app the folder moved to ~/.wine-browser, so googling the answer to this might be telling you to remove the wrong folder.

[Ian Wilke (ian-wookie)]

Adam, I fixed the "File is corrupt" problem by installing wine then installing the windows firefox then i moved the Mozilla Firefox folder ~/.wine/drive_v/Program Files/Mozilla Firefox/ to ~/.wine_browser/drive_c/Program Files/Mozilla Firefox/ and this fixed the problem.

[Paul Adelaide (pauladelaide)]

Hello Ian - can you be more specific please - (provide your actual commands)

1: installing wine

2: installing the windows firefox

3: then i moved the Mozilla Firefox folder

from:
~/.wine/drive_v/Program Files/Mozilla Firefox/

to:
~/.wine_browser/drive_c/
Program Files/Mozilla Firefox/

Kind regards,
Paul.

On Mon, Jul 1, 2013 at 7:56 PM, Ian Wilke <email address hidden> wrote:

> Adam, I fixed the "File is corrupt" problem by installing wine then
> installing the windows firefox then i moved the Mozilla Firefox folder
> ~/.wine/drive_v/Program Files/Mozilla Firefox/ to
> ~/.wine_browser/drive_c/Program Files/Mozilla Firefox/ and this fixed
> the problem.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1085511
>
> Title:
> Netflix Desktop does not always install on first attempt
>
> Status in Netflix Desktop:
> Triaged
>
> Bug description:
> In first run I was prompted for wine updates.
>
> Following runs of netflix-desktop give no response at all.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1085511/+subscriptions
>

--
<email address hidden> | mobile [phone] | nothing is what it seems

[Adam Draper (asdraper)]

In the meantime, for an unrelated reason, I had reloaded the entire OS, got back to the point where I was installing netflix-desktop, and got the same file is corrupt message. I opened up this page and set to running the --showdebug so that I could post the results here, and first ran the rm -RF /.wine-browser command. I then ran netflix-desktop --showdebug, and the installation completed without the message. I am able to successfully launch Netflix now. Unfortunately, I have no idea what the initial problem was - I had tried removing both the netflix profile as well as the wine-browser profile under my previous OS. In any case, it is working fine now. Thanks for the prompt response and support!

[Steven Lucy (slucy)]

I am seeing this problem, but running "rm -Rf ~/.wine-browser" does not fix it.

Here's what it looks like:

(1) netflix-desktop doesn't work:

slucy@fortnight:~$ netflix-desktop --showdebug
################################################################################
# OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: SGI
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'
slucy@fortnight:~$

(2) Tried the suggestion solution:

slucy@fortnight:~$ rm -rf .wine-browser/
slucy@fortnight:~$ netflix-desktop --showdebug
cmp: /home/slucy/.wine-browser/wine-browser.sha256sums: No such file or directory
fixme:storage:create_storagefile Storage share mode not implemented.
err:mscoree:LoadLibraryShim error reading registry key for installroot
err:mscoree:LoadLibraryShim error reading registry key for installroot
err:mscoree:LoadLibraryShim error reading registry key for installroot
err:mscoree:LoadLibraryShim error reading registry key for installroot
fixme:storage:create_storagefile Storage share mode not implemented.
wine: configuration in '/home/slucy/.wine-browser' has been updated.

At this point, I get a wine error dialog box that says "File is Corrupt" with the white X in red circle, and a button that says "OK". The window title starts with "Extraction F" but gets cut off because the dialog box is so small.

(3) If I click "OK", I get the following:

fixme:clusapi:GetNodeClusterState ((null),0x32ebf4) stub!
fixme:advapi:DecryptFileA ("c:\\652ee3bdead68ee9a66d33e8489f\\", 00000000): stub
fixme:storage:create_storagefile Storage share mode not implemented.
fixme:thread:GetThreadPreferredUILanguages 48, 0x33dda8, (nil) 0x33dda4
fixme:thread:GetThreadPreferredUILanguages 48, 0x33dda8, 0x1a3838 0x33dda4

(These last two lines are repeated a couple hundred times , with different hex codes).

fixme:process:FlushProcessWriteBuffers : stub
fixme:advapi:RegisterTraceGuidsW (0x663b11, 0x6b5368, {00000000-7ac4-430a-94e4-b0dfd254650f}, 1, 0x33f480, (null), (null), 0x6b5370,): stub
rm: cannot remove ‘/home/slucy/.wine-browser/drive_c/users/ehoover/Start Menu/Programs/Microsoft Silverlight/Microsoft Silverlight.lnk’: No such file or directory
################################################################################
# OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: SGI
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'
...

[Kamilla (holanda-kamilla)]

I had the same problem and I fixed it running the following commands:

$ sudo apt-get purge netflix-desktop
$ sudo apt-get purge wine
$ sudo apt-get autoremove
$ sudo rm -Rf ~/.wine-browser
$ sudo rm -Rf ~/.netflix-desktop
$ sudo apt-get install netflix-desktop
$ netflix-desktop --showdebug

I'm running the Ubuntu 13.04.

[Emile (emiletaillebois)]

I had the same problem. I fixed it running the following commands:

$ sudo apt-get purge netflix-desktop
$ sudo apt-get purge wine
$ sudo apt-get autoremove
$ sudo rm -Rf ~/.wine-browser
$ sudo rm -Rf ~/.netflix-desktop

$ wget http://downloads.sourceforge.net/wine/wine_gecko-2.24-x86.msi
$ sudo mkdir -p /usr/share/wine/gecko
$ sudo mv wine_gecko-2.24-x86.msi /usr/share/wine/gecko/

$ sudo apt-get install netflix-desktop
$ sudo rm -Rf ~/.wine-browser
$ sudo rm -Rf ~/.netflix-desktop

I'm running Ubuntu 12.04

[Ken McDaniel (ken3051)]

I'm sorry to post to this thread at such a late date, but it seems to apply to my attempts at installing this application. My system is an Ubuntu 12.04 64 bit and I continue to be unable to successfully get netflix-desktop to work. After the initial install attempt, I noticed both that wine and gecko icons on the Launcher, but whenever I attempted to run the netflix-desktop, nothing happens.

Here is the output of the install AFTER I issued the following command: rm -RF ~/.wine-browser

ken@Ubuntu-nT-i1500:~$ netflix-desktop --showdebug
err:process:__wine_kernel_init boot event wait timed out
fixme:shell:SHChangeNotify unknown type 00000003
fixme:clusapi:GetNodeClusterState ((null),0x32ebf4) stub!
mv: cannot stat `/home/ken/.wine-browser/drive_c/Program Files/Microsoft Silverlight/5.1.20513.0': No such file or directory
################################################################################
# OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: VMware, Inc.
OpenGL Renderer: Gallium 0.4 on llvmpipe (LLVM 3.2, 128 bits)
OpenGL Version: 2.1 Mesa 9.1.7
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
wine: cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'

Any information or advise would be greatly appreciated!

[Erich E. Hoover (ehoover)]

Hi Ken,

Could you try deleting the profile directory (rm -Rf ${HOME}/.wine-browser) then running this:
WINEPREFIX="${HOME}/.wine-browser" /opt/wine-compholio/bin/wineboot --update

[patrick bergthold (bergthold-patrick)]

Thank you

deleting the profile for wine browser worked for me too

The only issue I had when installing was the initial download it said something about the key not being present on the server but I just tried again and it went through and installed like the installation guide describes. Then it didnt open.

I did remove the netflix-desktop profile first then the wine browser and it reinstalled locally and worked properly

thanks again

[Bathynomus (blue-crawdaddy)]

Deleting .wine-browser fixes this problem for me. Xubuntu 13.10 64bit

[Brooks B (bmbeverst)]

Still seeing this problem on 14.10. Removing ~/.wine-browser worked for me.

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.10
Release: 14.10
Codename: utopic