Sorry for my past (unhelpful) comment, as noted by Elmo on IRC. :( The problem resolution process is not clear for these resources, I'll see how / where it can be improved.
Matt Newzum pointed me back to #canonical-sysadmin, our RT ticket (#287) seems to be moving and I was told we should have news within 1 week.
Sorry for my past (unhelpful) comment, as noted by Elmo on IRC. :( The problem resolution process is not clear for these resources, I'll see how / where it can be improved.
Matt Newzum pointed me back to #canonical- sysadmin, our RT ticket (#287) seems to be moving and I was told we should have news within 1 week.