always during start up, right after the welcome screen the monitor is full of grey and black rectangles or strange colors or fragments of deskt icons

[Martin KOLINSKY]

always during start up, right after the welcome screen with the large "linux mint" logo, the monitor is full of grey and black rectangles or strange colors or fragments of desktop icons.

[Gwendal LE BIHAN (gwendal-lebihan-dev)]

Could you provide a screenshot of this issue ?

[Gwendal LE BIHAN (gwendal-lebihan-dev)]

Also, what is the model of your graphic card ?

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 19:21, Gwendal LE BIHAN wrote:
> Also, what is the model of your graphic card ?
>

Dear Mr. LE BIHAN,

thank you very much for contacting me.

Laptop: Toshiba Satelite M30X - 124
Grafics chip ATI® Mobility™ Radeon™ 9700, 128 MB

Prozessor type Intel® Pentium® M 725, 1,60 GHz, Intel 855GME Chip Set
FSB 400 MHz, L2 Cache 2048 KB
Memory 512 MB (2x 256MB), DDR-SDRAM PC2700
Hard Disc 80 GB, 8 MB Puffer, 4200 U/Min
Display Size 15,4, 1280 x 800 Pixel (WXGA), 8/20 ms, 300:1

Thank you very much,
best regards,

Martin

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 19:19, Gwendal LE BIHAN wrote:
> Could you provide a screenshot of this issue ?
>
> ** Changed in: linuxmint
> Status: New => Incomplete
>
Dear Mr. LE BIHAN,

thank you very much for contacting me.

Laptop: Toshiba Satelite M30X - 124
Grafics chip ATI® Mobility™ Radeon™ 9700, 128 MB

Prozessor type Intel® Pentium® M 725, 1,60 GHz, Intel 855GME Chip Set
FSB 400 MHz, L2 Cache 2048 KB
Memory 512 MB (2x 256MB), DDR-SDRAM PC2700
Hard Disc 80 GB, 8 MB Puffer, 4200 U/Min
Display Size 15,4, 1280 x 800 Pixel (WXGA), 8/20 ms, 300:1

photos are attached to this mail

Thank you very much for your help,
best regards,

Martin

[Gwendal LE BIHAN (gwendal-lebihan-dev)]

Thanks for your answer.
Would it be possible for you to provide a screenshot of the issue ?

[Gwendal LE BIHAN (gwendal-lebihan-dev)]

Did you install the AMD proprietary drivers for your graphic card ?

If so, did you install the ones from the repositories or the latest one from AMD's website ?

I'd recommend trying the ones from AMD's website and if you still have issues then try to completely remove proprietary drivers and see how it goes with the open source ones.

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 22:17, Gwendal LE BIHAN wrote:
> Thanks for your answer.
> Would it be possible for you to provide a screenshot of the issue ?
>
Dear Mr. LE BIHAN,

attached the photos,

Thank you very much for your help,
Best regards,

Martin

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 22:51, Gwendal LE BIHAN wrote:
> Did you install the AMD proprietary drivers for your graphic card ?
>
> If so, did you install the ones from the repositories or the latest one
> from AMD's website ?
>
> I'd recommend trying the ones from AMD's website and if you still have
> issues then try to completely remove proprietary drivers and see how it
> goes with the open source ones.
>
Dear Mr. LE BIHAN

Thank you very much for your help,
best regards,

Martin

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 22:17, Gwendal LE BIHAN wrote:
> Thanks for your answer.
> Would it be possible for you to provide a screenshot of the issue ?
>
Dear Mr. LE BIHAN,

1)
attached there is a description of system crash issues.

unfortunately it is not possible to file a new bug report.

2)
I forgot my password and the Password Reset at LAUNCHPAD

does not send the password or a new activation link.

Thank you very much for your help,

Best regards,

Martin

[Martin KOLINSKY (kolinsky)]

On 2011-12-08 22:51, Gwendal LE BIHAN wrote:
> Did you install the AMD proprietary drivers for your graphic card ?
>
> If so, did you install the ones from the repositories or the latest one
> from AMD's website ?
>
> I'd recommend trying the ones from AMD's website and if you still have
> issues then try to completely remove proprietary drivers and see how it
> goes with the open source ones.
>
Dr. Mr. LE BIHAN,

Currently it is better to avoid the combination of ATI Radeon driver
from the manufacturer and gnome 3 because this combination causes a lot
of problems. Also using Catalyst 11.11, is not a big improvement.

It works with gnome 3, but there is no 3D acceleration for Games etc.

A solution could be to install "mate".

Currently there is no reliable solution fr this issue available.

best regards,

Martin

[Gwendal LE BIHAN (gwendal-lebihan-dev)]

On many systems (but not all), using Catalyst 11.11 seems to solve the issue.
When it does not, the best thing to do is to use the open source drivers (though they do not provide as good 3D acceleration as proprietary drivers).
I'm personnaly running the open source drivers and don't have any issues with them.

Unfortunately, as this point, there isn't really anything else to do until AMD releases updated drivers, that will hopefully solve those issues.

As you said, if you're willing to try it, using Mate could also be a solution, as those issues don't seem to occur on Mate.

[Martin KOLINSKY (kolinsky)]

On 2011-12-10 15:49, Gwendal LE BIHAN wrote:
> On many systems (but not all), using Catalyst 11.11 seems to solve the issue.
> When it does not, the best thing to do is to use the open source drivers (though they do not provide as good 3D acceleration as proprietary drivers).
> I'm personnaly running the open source drivers and don't have any issues with them.
>
> Unfortunately, as this point, there isn't really anything else to do
> until AMD releases updated drivers, that will hopefully solve those
> issues.
>
> As you said, if you're willing to try it, using Mate could also be a
> solution, as those issues don't seem to occur on Mate.
>
Dear Mr. LE BIHAN,

thank you very much for your help and for contacting me regarding all of
my questions.

It is a bit early but,
I wish you and your team Merry Christmas and a Happy New Year !

Thank you very much,
Best regards,

Martin

[Launchpad Janitor (janitor)]

[Expired for Linux Mint because there has been no activity for 60 days.]