Comment 2 for bug 998159

Hi Ciaran,

To analyse this issue we request you to please provide us some more logs following the below steps.

1. Open file /etc/cups/cupsd.conf in write mode and replace the line
LogLevel warn with
LogLevel debug
hpLogLevel 15

2. Restart the cups.
   sudo service cups restart

3. Clear the syslog and error_log files.
    sudo cat /dev/null > /var/log/syslog
    sudo cat /dev/null > /var/log/cups/error_log

4. Print the document which is giving the garbage output.

5.Capture the log files
   sudo cat /var/log/syslog > ~/Desktop/syslog.txt
   sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt

Attach us the syslog.txt & error_log.txt files

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out. Please attach us these files too.

Let us know if you are having any difficulty in capturing the logs.

Sorry for the trouble.

Thanks & Regards,
Goutam kodu