HP1606dn printing garbidge

[Ciaran Mulloy]

Hi,
I've installed the latest version of the hplip printer driver ver. 3.12.4 and am getting garbidge output.

The Linux version I'm using is Mint version 12 with a HP1606dn duplex printer.

I am able to print a test print OK (print test page in pdf is attached)

However when I print a document all I get is garbidge (jpg attached).

I thought I might have had a conflict of drivers as the test page tells me I've got version 3.11.7 installed.

I had difficulty installing the plugin and ran hp-setup in root which then downloaded the plugin.

I attach a copy of hp-check -t output below.

Any thoughts what I should do?

Also I have difficulty getting it to print in Duplex. There's no opportunity to switch to duplex.

Regards,
Ciaran

ciaran@ciaran-P5KC:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.12.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to
determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already
built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile-
and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux ciaran-P5KC 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:56:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

Distribution:
linuxmint 12

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.12.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.12.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.12.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.12.4

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 11/05/12 18:12:15
version = 3.12.4

[upgrade]
notify_upgrade = true
last_upgraded_time = 1336405014
pending_upgrade_time = 0
latest_available_version = 3.12.4

[last_used]
device_uri = hp:/net/HP_LaserJet_Professional_P1606dn?ip=192.168.15.103

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_P1606dn
--------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_P1606dn?ip=192.168.15.103
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1606dn.ppd
PPD Description: HP LaserJet Professional p1606dn, hpcups 3.11.7, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1606dn is idle. enabled since Mon 07 May 2012 16:41:24 IST
Optional plug-in status: Installed
Communication status: Good

HP_LaserJet_Professional_P1606dn_2
----------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_P1606dn?ip=192.168.15.103
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1606dn_2.ppd
PPD Description: HP LaserJet Professional p1606dn, hpcups 3.11.7, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_P1606dn_2 is idle. enabled since Mon 07 May 2012 16:47:01 IST
Optional plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

ciaran adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.
ciaran@ciaran-P5KC:~$

[goutam kodu (goutam-hplip)]

Hi Ciaran,

To analyse this issue we request you to please provide us some more logs following the below steps.

1. Open file /etc/cups/cupsd.conf in write mode and replace the line
LogLevel warn with
LogLevel debug
hpLogLevel 15

2. Restart the cups.
   sudo service cups restart

3. Clear the syslog and error_log files.
    sudo cat /dev/null > /var/log/syslog
    sudo cat /dev/null > /var/log/cups/error_log

4. Print the document which is giving the garbage output.

5.Capture the log files
   sudo cat /var/log/syslog > ~/Desktop/syslog.txt
   sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt

Attach us the syslog.txt & error_log.txt files

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out. Please attach us these files too.

Let us know if you are having any difficulty in capturing the logs.

Sorry for the trouble.

Thanks & Regards,
Goutam kodu