Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue with the commands mentioned below. =>system-config-printer (remove all print queues) or
Go to system ->Administration -> printing (then remove all print queues)
=>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below
a)Open /etc/cups/cupsd.conf in root mode and replace
LogLevel warn
with
LogLevel debug
hpLogLevel 15
b) Open Terminal and run following commands:
=> su
=> /etc/init.d/cups restart or
service cups restart
c) Try to print the file and If issue is not resolved then please send following files
=> /var/log/syslog (if present),
=> /var/log/messages (if present),
=> /var/log/cups/error_log
=> /tmp/*.bmp
=> /tmp/*.out
=> /tmp/hpcheck.log
=> document used for printing
d) Please let me know the application used for testing.
Hi,
Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http:// hplipopensource .com/hplip- web/install/ install/ index.html:
=>system- config- printer (remove all print queues)
or
=> Reconfigure print queue with the commands mentioned below.
Go to system ->Administration -> printing (then remove all print queues)
=>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below
a)Open /etc/cups/ cupsd.conf in root mode and replace
LogLevel warn
with
LogLevel debug
hpLogLevel 15
b) Open Terminal and run following commands:
or
=> su
=> /etc/init.d/cups restart
service cups restart
=> rm /tmp/*.out /tmp/*.bmp cups/error_ log
=> cat /dev/null > /var/log/
=> cat /dev/null > /var/log/messages
=> cat /dev/null > /var/log/syslog
=> hp-check -t > /tmp/hpcheck.log
c) Try to print the file and If issue is not resolved then please send following files cups/error_ log
=> /var/log/syslog (if present),
=> /var/log/messages (if present),
=> /var/log/
=> /tmp/*.bmp
=> /tmp/*.out
=> /tmp/hpcheck.log
=> document used for printing
d) Please let me know the application used for testing.