[hpijs-ppds] margins for F4280 are wrong

Bug #934635 reported by Mark Purcell
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned
hplip (Debian)
Confirmed
Unknown

Bug Description

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=655106

From: Francesco Muzio <email address hidden>
To: <email address hidden>
Subject: [hpijs-ppds] margins for F4280 are wrong
Date: Sun, 08 Jan 2012 17:20:47 +0100
Package: hpijs-ppds
Version: 3.11.10-1
Severity: important

I have an All In One printer configured with the hplip software

It's a HP F4280 recognized as F4200 series and long time ago worked
perfectly.

Since about an year the printer product documents with uncorrect margins
and I am unable to solve the problem

I have tryed many times to reinstall the printer with CUPS and to
configure it with the PPDs installed in the package hpijs-ppds, the ppds
files generated by hpijs and hplip-cups

(it seems to me curious and unusual for my printer are available three PPDs)

But in each case the margins used are not correct

--- System information. ---
Architecture: i386
Kernel: Linux 3.1.6

Debian Release: wheezy/sid
500 testing ftp.it.debian.org

--- Package information. ---
Depends (Version) | Installed
===================================-+-===============
hpijs (>= 3.11.10-1) | 3.11.10-1
foomatic-filters (>= 3.0.2) | 4.0.9-1

Changed in hplip (Debian):
status: Unknown → New
Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote :

Hi,

Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html:
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
                     or
         Go to system ->Administration -> printing (then remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below

    a)Open /etc/cups/cupsd.conf in root mode and replace

        LogLevel warn

          with

       LogLevel debug
       hpLogLevel 15

    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
          service cups restart

       => rm /tmp/*.out /tmp/*.bmp
       => cat /dev/null > /var/log/cups/error_log
       => cat /dev/null > /var/log/messages
       => cat /dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log

    c) Try to print the file and If issue is not resolved then please send following files
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing

    d) Please let me know the application used for testing.

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

I have printed a pdf (who contains the hplip homepage) and in the last version the problem is more visible in the header (see the ouput)

I have attached a zip file who contains:

syslog (no output generated on /var/log/messages)
hpcheck.log
hpliphomepage.pdf (is the document printed with okular, a KDE PDF reader)
HPLIPHOMEPAGE_Output.png (is the scan of the paper generated by the printer)

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

I have forgotten the error_log file

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Thanks for the logs. I could check that you are using hpijs drivers and hpijs PPD file for printing. As there are not much development happening on HPIJS path and it is deprecating we are not looking into this issue. Recomment you to use hpcups drivers and hpcups PPD files..

Please install the latest hplip-3.12.4 from hplip-3.12.4.run file. Download the file from http://hplipopensource.com/hplip-web/gethplip.html and install it by running command "sh hplip-3.12.4.run" in terminal.

remove the existing print queue for this printer in "system-config-printer" and set up your printer using command "hp-setup"
and check if you are able to reproduce this issue.

If the issue is reproducible please post us the "hp-check -t" output and other log files.

Regards,
Goutam Kodu

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

Thanks for the quick response.

Yes, hpijs is installed but not used. I am sure that I have used the PPD files generated dynamically by CUPS driver (and the PPD file is rewrited at every new upgrade of hplip software)

For to do a test I have uninstalled all the HPIJS* debian packages, the HPLIP* packages and the printer. After a fresh new installation of the latest HPLIP software (without HPIJS) I have printed the same page with the same result.

So, the log previously uploaded are correct and valid.

Thanks again

Revision history for this message
goutam kodu (goutam-hplip) wrote :

If its not much of trouble, can you install the hplip-3.12.4 from hplip-3.12.4.run file by downloading it from http://hplipopensource.com/hplip-web/gethplip.html and install the package with command "sh hplip-3.12.4.run" and check if the issue is reproducible.

Surely will take a look into the issue i need you to check this on the latest HPLIP version.

Post us the "hp-check -t" output of the latest HPLIP installed after the device setup with command "hp-setup -g" command.

Post us the "hp-setup -g" command output too.

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

Unfortunately I cannot dirtying my debian machine with an installer who don't uses debian packages.

I have followed the istructions written in the first comment

I have downloaded the last version of the installer of hplip.

I have installed it on a Live Debian environment based on a stable branch.

The installer recognize correctly a Debian stable version 6.0.4 and install hplip without problem, but this version have the inverse problem, you can see it in the png included in the zip file attached.

It prints only the "header" and then spits the paper. After this event the printer became unusable and unrecognizable by the hplip software.

I have rebooted and attempted a second time with the same result.

The zip file contains:
/var/log/syslog
/var/log/cups/error_log
hp-setup-g.txt (with the output of the command hp-setup -g)
hp-check-t.txt (with the output of the command hp-check -t)
hp-check.log (generated automatically by the command hp-check -t)
hpliphomepage_output.png (The scan of the printed webpage)

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Thank you very much for the logs . I could see that hp backend is getting failed and its giving device communication error.
We wil have the set up of the device in our lab and debug the issue. Please expect little delay in our reponse.

Sorry for the inconvenience caused

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

I look forward to see good news

Changed in hplip (Debian):
status: New → Incomplete
Revision history for this message
Mark Purcell (msp) wrote :

---------- Forwarded Message ----------

Subject: [Pkg-hpijs-devel] Bug#655106:
Date: Sat, 6 Oct 2012, 22:28:14
From: Francesco Muzio <email address hidden>
To: <email address hidden>

Package: hpijs-ppds
Version: 3.12.6-3

Yes, now I use the latest version available on debian testing (3.12.6-3)
and the problem still exists

Unfortunately no more news are coming from this page
https://bugs.launchpad.net/hplip/+bug/934635

--- System information. ---
Architecture: i386
Kernel: Linux 3.2.23

Debian Release: wheezy/sid
500 testing ftp.it.debian.org

--- Package information. ---
Depends (Version) | Installed
======================================-+-==============
printer-driver-hpijs (>= 3.12.2-1) |
foomatic-filters (>= 3.0.2) | 4.0.17-1

Changed in hplip (Debian):
status: Incomplete → Confirmed
Revision history for this message
Francesco Muzio (muziofg-a) wrote :

After a year the problem is still present.

I would to try the latest version of HPLIP to perform a new test, but I am unable to understand what version should be downloaded.

I have an All In One Deskjet F4280

On the hplip website I see two version for my printer.

this http://hplipopensource.com/hplip-web/models/deskjet_aio/deskjet_f4200_series.html
and this http://hplipopensource.com/hplip-web/models/deskjet_aio/deskjet_f4213_series.html

both seems to support my printer, I'm confused.

I have seen that the executable is the same, but what of two version is loaded during the installation?

Revision history for this message
Francesco Muzio (muziofg-a) wrote :

Ok, I have again followed the instructions written in the first post of this bug report.

I have installed the last hplip version (3.13.5) from your website on a live image of Debian 7.0 and it works! The content near to the margins is printed as expected, very well.

But my problem is not solved, I'll explain:

now Debian have version 3.12.6 on testing branch and 3.13.4 on unstable branch. The stable branch has the same version available in the testing branch.

I have tryed 4 combinations, all with a live image of Debian 7.0. For each test I have rebooted the machine.

- hplip 3.12.6 (from stable branch) and the bug is present.
- hplip 3.13.5 (from your website) and the bug is not present.
- hplip 3.13.4 (from your website) ad the bug is not present.
- hplip 3.13.4 (from unstable branch) and the bug is present.

I think there are some differences between software provided directly from your website and the packaged hplip in debian.

I attach here the log for the first positive case (with 3.13.5) and the PPDs generated from hplip 3.13.4 from debian package (margins problem) and from hplip installation (margins as expected).

Revision history for this message
Francesco Muzio (muziofg-a) wrote :
Revision history for this message
Francesco Muzio (muziofg-a) wrote :
Revision history for this message
goutam kodu (goutam-hplip) wrote :

Thanks you for you analysis on this bug. I am marking this bug for HPLIP as Invalid. As the same is working perfectly fine for you.

Changed in hplip:
status: New → Invalid
Changed in hplip (Debian):
status: Confirmed → New
Changed in hplip (Debian):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.