Comment 2 for bug 813030

Dear Goutam,

first of all thank you very much for your attention!

I followed your instructions but the problem is still present !!

I proceeded like this :

1) removed any (one) print queue in system-config-printer

2) removed via synaptic hplip 3.10.2, hplip gui and dependences

3) downloaded HPLIP-3.11.5.run

4) installed from terminal (sh hplip-3.11.5.run)

5) restarted computer

6) from terminal "hp-setup"

7) tried intalling plugin both from server and local and in both cases i got the message "plugin installed"

RESULT : in any case printer working perfectly but when I try scanning, I get "scan job failed - plugin not found"

If you have any idea please let me know (sorry I'm a dummy with Linux) and thanks again for your very kind attention