Required plugin not found after regular installation HPLIP 3.10.2

[Carlo Moretto]

HPLIP 3.10.2 regularly installed but scanning not possible from HP CM 1312 MFP.

reinstalled required plugin both from HP authorized server and manually after downloading hplip-3.10.2-plugin.run

In both cases hp-setup says plugin regularly installed !!

Hardware: PowerMac G4 PPC
Operative System: Ubuntu 10.04

This is the output of hp-check:

HP Linux Imaging and Printing System (ver. 3.10.2)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux carlo-g4-ubuntu 2.6.32-33-powerpc #70-Ubuntu Thu Jul 7 21:21:15 UTC 2011 ppc GNU/Linux

Distribution:
ubuntu 10.04

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.2 installed.

Checking for CUPS...
Status: la stampa programmata è in esecuzione
Version: 1.4.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.10.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.10.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.10.2rc1.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = /home/carlo/Scaricati/hplip-3.10.2-plugin.run
device_uri = "hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P"

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[installation]
version = 3.10.2rc1.9
date_time = 19/07/2011 19:34:27

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------------------
  hp:/usb/HP_Color_LaserJet_CM1312 HP Color LaserJet CM1312 MFP
  _MFP?serial=00CNB886DH4P

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Color-LaserJet-CM1312-MFP
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
PPD: /etc/cups/ppd/HP-Color-LaserJet-CM1312-MFP.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: la stampante HP-Color-LaserJet-CM1312-MFP è in attesa. Abilitata da lun 18 lug 2011 22:39:21 CEST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_CM1312_MFP
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312_MFP.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: la stampante HP_Color_LaserJet_CM1312_MFP è in attesa. Abilitata da lun 18 lug 2011 22:39:21 CEST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_CM1312_MFP_2
------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312_MFP_2.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: la stampante HP_Color_LaserJet_CM1312_MFP_2 è in attesa. Abilitata da lun 18 lug 2011 22:39:21 CEST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_CM1312_MFP_3
------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312_MFP_3.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: la stampante HP_Color_LaserJet_CM1312_MFP_3 è in attesa. Abilitata da lun 18 lug 2011 22:42:37 CEST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_CM1312_MFP_4
------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312_MFP_4.ppd
PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
Printer status: la stampante HP_Color_LaserJet_CM1312_MFP_4 è in attesa. Abilitata da lun 18 lug 2011 22:43:20 CEST
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P' is a Hewlett-Packard HP_Color_LaserJet_CM1312_MFP all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x4e17 at 009:002:
    Device URI: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
    Device node: /dev/bus/usb/009/002
    Mode: 0664

---------------
| USER GROUPS |
---------------

carlo adm lp dialout fax cdrom floppy tape dip video plugdev fuse lpadmin admin sambashare

User member of group 'lp'. Enables print/ scan/ fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

========

[goutam kodu (goutam-hplip)]

Hi,

Please install the latest "hplip-3.11.5 ". You can download the hplip-3.11.5.run file from http://hplipopensource.com/hplip-web/gethplip.html. Install it by running command "sh hplip-3.11.5.run".

Delete all print queues created in system-config-printer.
Setup the device by running command "hp-setup".

Let us know if you are facing the same problem on the latest.

Thanks & Regards,
Goutam Kodu

[Carlo Moretto (carlo-moretto)]

Dear Goutam,

first of all thank you very much for your attention!

I followed your instructions but the problem is still present !!

I proceeded like this :

1) removed any (one) print queue in system-config-printer

2) removed via synaptic hplip 3.10.2, hplip gui and dependences

3) downloaded HPLIP-3.11.5.run

4) installed from terminal (sh hplip-3.11.5.run)

5) restarted computer

6) from terminal "hp-setup"

7) tried intalling plugin both from server and local and in both cases i got the message "plugin installed"

RESULT : in any case printer working perfectly but when I try scanning, I get "scan job failed - plugin not found"

If you have any idea please let me know (sorry I'm a dummy with Linux) and thanks again for your very kind attention

[goutam kodu (goutam-hplip)]

Hi,

Can you please post us the output of "hp-check -t" command again, as you have installed the latest hplip-3.11.5.

Thanks & Regards,
Goutam Kodu

[Carlo Moretto (carlo-moretto)]

Hi Goutam,

sorry for answering so late but I was far from the computer !

Here's the output:

carlo@carlo-g4-ubuntu:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.5)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux carlo-g4-ubuntu 2.6.32-33-powerpc #70-Ubuntu Thu Jul 7 21:21:15 UTC 2011 ppc GNU/Linux

Distribution:
ubuntu 10.04

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.2 installed.

Checking for CUPS...
Status: la stampa programmata è in esecuzione
Version: 1.4.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for com...

[goutam kodu (goutam-hplip)]

Hi,

Can you run the command "hp-scan -g" and post the output here.

Thanks & Regards,
Goutam Kodu

[Carlo Moretto (carlo-moretto)]

Hi Goutam,

here's the output:

=====================

carlo@carlo-g4-ubuntu:~$ hp-scan -g

HP Linux Imaging and Printing System (ver. 3.11.5)
Scan Utility ver. 2.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[1557]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[1557]: debug: Mode=2
hp-scan[1557]: debug: hp:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P: back_end:hp is_hp:True bus:usb model:HP_Color_LaserJet_CM1312_MFP serial:00CNB886DH4P dev_file: host: zc: port:1
hp-scan[1557]: debug: Cache miss: hp_color_laserjet_cm1312_mfp
hp-scan[1557]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-scan[1557]: debug: Searching for section [hp_color_laserjet_cm1312_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[1557]: debug: Found section [hp_color_laserjet_cm1312_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[1557]: debug: {'hpaio:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P': ['HP_Color_LaserJet_CM1312_MFP']}
Using device: hpaio:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P

warning: No destinations specified. Adding 'file' destination by default.
warning: File destination enabled with no output file specified.
Setting output format to PNG for greyscale mode.
warning: Defaulting to '/home/carlo/hpscan001.png'.
Using device hpaio:/usb/HP_Color_LaserJet_CM1312_MFP?serial=00CNB886DH4P
Opening connection to device...
error: SANE: Error during device I/O (code=9)

==========

GOT THE ERROR !!!

How can we fix it ?

Thanks again.

[goutam kodu (goutam-hplip)]

Hi,

Will try to reproduce this bug in our lab and update you on the same.

Can you check if you are able to open the scanner using xsane application .

Thanks & Regards,
Goutam Kodu

[Carlo Moretto (carlo-moretto)]

Hi Goutam,

Ok XSANE (release 0.996) when launched first says "Looking for devices".

Then it gives the following message:
 "Error: Not possible opening device 'hpaio:/usb/HP_ Color_Laserjet_CM1312_MFP?Serial=00CNB886DH4P' I/O error on device". (I translated from italian so it's not the precise english error message, but the sense is clear).

Therefore, no way to scan or see the device !!

====

I tried to remove comments from the last two lines of /etc/sane/hp.conf
so that it appeared :

scsi HP
# Uncomment the following if you have "Error during device I/O" on SCSI
# option dumb-read
#
# The usual place for a SCSI-scanner on Linux
/dev/scanner
#
# USB-scanners supported by the hp-backend
# HP ScanJet 4100C
usb 0x03f0 0x0101
# HP ScanJet 5200C
usb 0x03f0 0x0401
# HP ScanJet 62X0C
usb 0x03f0 0x0201
# HP ScanJet 63X0C
usb 0x03f0 0x0601
#
# Uncomment the following if your scanner is connected by USB,
# but you are not using libusb
/dev/usb/scanner0
  option connect-device

BUT NOTHING CHANGED !

Actually I've libusb installed but I tried anyway...

(I RESTORED THE COMMENTS, so the file is like I found it !!)

About libusb there is one strange thing (to me at least, as I told you i'm a dummy with linux!) but i refer you if it is of any importance: if I check installed packages via Synaptic i find both libusb-0.1-4 (2:0.1.1214ubuntu0.2) AND libusb-1.0-0 (2:1.0.6-1) !!

I'm wondering if this can cause any conflict...? I beg your pardon if the question is stupid and useless. If it is so , ignore it.

Thank you again

Carlo