Comment 4 for bug 789925

Revision history for this message
goutam kodu (goutam-hplip) wrote :

Hi,

Thanks for installing hplip-3.11.5 and letting know us on the same.

Can you provide us some more debug information.

1. Attach the out-put of "hp-check -t" command.
   #hp-check -t > debug.txt

2. Require the cups error_log file. To get the same please follow the below steps.

   a)#sudo vim /etc/cups/cupsd.conf (this will open the file with write permissions)
       Change LogLevel warn to LogLevel debug and below that line add
       hpLogLevel 15.
   b)Reproduce the bug and attach the error_log file.
    #sudo cat /var/log/cups/error_log > error_log.txt

3. Attach the hpcups_job*.out (or) hpijs_job*.out of latest timestamp. These files are generated in /tmp folder.

Sorry for having you to do so much of work.

Thanks & Regards,
Goutam Kodu