automatic installer stops at "Add printer"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
In Progress
|
Undecided
|
shunmugaraj |
Bug Description
System: openSUSE 11.1
Printer: HP Laserjet Pro M1536dnf MFP
connected via LAN
In hp-setup the printer is recognized and is shown in window "Select from discovered devices". Then I click on "Next" and a plugin is downloaded. The window "Select from discovered devices" appears again and I click on "Add Printer".
Nothing happens, except this error message in the console window:
************ BEGIN console output ******************
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=mdns)
\Traceback (most recent call last):
File "/usr/share/
self.
File "/usr/share/
self.
File "/usr/share/
self.fax_number = unicode(
File "/usr/share/
return self.readAttrib
File "/usr/share/
xmlDict = utils.XMLToDict
File "/usr/share/
parser.
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 757: ordinal not in range(128)
-Traceback (most recent call last):
File "/usr/share/
self.
File "/usr/share/
self.
File "/usr/share/
self.fax_number = unicode(
File "/usr/share/
return self.readAttrib
File "/usr/share/
xmlDict = utils.XMLToDict
File "/usr/share/
parser.
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 757: ordinal not in range(128)
************ END console output ******************
************ hp-check.log *******
hp-check[25224]: info: :
Initializing. Please wait...
SUSE LINUX
11.1
Scheduler wird ausgeführt
1.3.9
Linux kallisto 2.6.27.56-0.1-pae #1 SMP 2010-12-01 16:57:58 +0100 i686 i686 i386 GNU/Linux
hp-check[25224]: info: :
hp-check[25224]: info: :---------------
hp-check[25224]: info: :| SYSTEM INFO |
hp-check[25224]: info: :---------------
hp-check[25224]: info: :
hp-check[25224]: info: :Basic system information:
hp-check[25224]: info: :Linux kallisto 2.6.27.56-0.1-pae #1 SMP 2010-12-01 16:57:58 +0100 i686 i686 i386 GNU/Linux
hp-check[25224]: info: :
hp-check[25224]: info: :Distribution:
hp-check[25224]: info: :suse 11.1
hp-check[25224]: info: :
hp-check[25224]: info: :Checking Python version...
hp-check[25224]: info: :OK, version 2.6.0 installed
hp-check[25224]: info: :
hp-check[25224]: info: :Checking PyQt 4.x version...
hp-check[25224]: info: :OK, version 4.4.3 installed.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for CUPS...
hp-check[25224]: info: :Status: Scheduler wird ausgeführt
hp-check[25224]: info: :Version: 1.3.9
warning: /etc/cups/
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dbus/python-dbus...
hp-check[25224]: info: :dbus daemon is running.
hp-check[25224]: info: :python-dbus version: 0.83.0
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[25224]: info: :------
hp-check[25224]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS image - CUPS image development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: DBus - Message bus system...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libtool - Library building support services...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libusb - USB library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python devel - Python development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python XML libraries...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: SANE - Scanning library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| HPLIP INSTALLATION |
hp-check[25224]: info: :------
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :Currently installed HPLIP version...
hp-check[25224]: info: :HPLIP 3.11.1 currently installed in '/usr/share/hplip'.
hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '/etc/hp/
hp-check[25224]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.1
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-
hpijs-only-build=no
hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '/var/lib/
hp-check[25224]: info: :[plugin]
eula = 1
installed = 1
hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '~/.hplip/
hp-check[25224]: info: :[installation]
version = 3.11.1.19
date_time = 01/31/11 19:56:13
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| DISCOVERED USB DEVICES |
hp-check[25224]: info: :------
hp-check[25224]: info: :
hp-check[25224]: info: :No devices found.
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[25224]: info: :------
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :lpstat
hp-check[25224]: info: :------
hp-check[25224]: info: :Type: Unknown
hp-check[25224]: info: :Device URI: No destinations added.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| SANE CONFIGURATION |
hp-check[25224]: info: :------
hp-check[25224]: info: :
hp-check[25224]: info: :'hpaio' in '/etc/sane.
hp-check[25224]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking output of 'scanimage -L'...
hp-check[25224]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
hp-check[25224]: info: :
hp-check[25224]: info: :------
hp-check[25224]: info: :| PYTHON EXTENSIONS |
hp-check[25224]: info: :------
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'cupsext' CUPS extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'pcardext' Photocard extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'hpmudext' I/O extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'scanext' SANE scanning extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :---------------
hp-check[25224]: info: :| USER GROUPS |
hp-check[25224]: info: :---------------
hp-check[25224]: info: :
hp-check[25224]: info: :users dialout video
hp-check[25224]: info: :
hp-check[25224]: info: :-----------
hp-check[25224]: info: :| SUMMARY |
hp-check[25224]: info: :-----------
hp-check[25224]: info: :
error: 2 errors and/or warnings.
hp-check[25224]: info: :
hp-check[25224]: info: :Please refer to the installation instructions at:
hp-check[25224]: info: :http://
hp-check[25224]: info: :
hp-check[25224]: info: :Done.
Hi Huether,
I tried to reproduce the defect in Latest opensuse, i could not reproduce, for me device is getting added without any problem.
Can you please try and let me know.
Thanks and Regards,
Raj