automatic installer stops at "Add printer"

[Huether]

System: openSUSE 11.1
Printer: HP Laserjet Pro M1536dnf MFP
connected via LAN

In hp-setup the printer is recognized and is shown in window "Select from discovered devices". Then I click on "Next" and a plugin is downloaded. The window "Select from discovered devices" appears again and I click on "Add Printer".

Nothing happens, except this error message in the console window:

************ BEGIN console output ******************
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=mdns)
\Traceback (most recent call last):
  File "/usr/share/hplip/ui4/setupdialog.py", line 1235, in NextButton_clicked
    self.showAddPrinterPage()
  File "/usr/share/hplip/ui4/setupdialog.py", line 680, in showAddPrinterPage
    self.readwriteFaxInformation()
  File "/usr/share/hplip/ui4/setupdialog.py", line 1058, in readwriteFaxInformation
    self.fax_number = unicode(d.getPhoneNum())
  File "/usr/share/hplip/fax/ledmsoapfax.py", line 93, in getPhoneNum
    return self.readAttributeFromXml("/DevMgmt/FaxConfigDyn.xml",'faxcfgdyn:faxconfigdyn-faxcfgdyn:systemsettings-dd:phonenumber')
  File "/usr/share/hplip/base/device.py", line 2464, in readAttributeFromXml
    xmlDict = utils.XMLToDictParser().parseXML(data)
  File "/usr/share/hplip/base/utils.py", line 977, in parseXML
    parser.Parse(text.encode('utf-8'), True)
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 757: ordinal not in range(128)
-Traceback (most recent call last):
  File "/usr/share/hplip/ui4/setupdialog.py", line 1235, in NextButton_clicked
    self.showAddPrinterPage()
  File "/usr/share/hplip/ui4/setupdialog.py", line 680, in showAddPrinterPage
    self.readwriteFaxInformation()
  File "/usr/share/hplip/ui4/setupdialog.py", line 1058, in readwriteFaxInformation
    self.fax_number = unicode(d.getPhoneNum())
  File "/usr/share/hplip/fax/ledmsoapfax.py", line 93, in getPhoneNum
    return self.readAttributeFromXml("/DevMgmt/FaxConfigDyn.xml",'faxcfgdyn:faxconfigdyn-faxcfgdyn:systemsettings-dd:phonenumber')
  File "/usr/share/hplip/base/device.py", line 2464, in readAttributeFromXml
    xmlDict = utils.XMLToDictParser().parseXML(data)
  File "/usr/share/hplip/base/utils.py", line 977, in parseXML
    parser.Parse(text.encode('utf-8'), True)
UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 757: ordinal not in range(128)

************ END console output ******************

************ hp-check.log ********************

hp-check[25224]: info: :
Initializing. Please wait...
SUSE LINUX

11.1

Scheduler wird ausgeführt

1.3.9

Linux kallisto 2.6.27.56-0.1-pae #1 SMP 2010-12-01 16:57:58 +0100 i686 i686 i386 GNU/Linux

hp-check[25224]: info: :
hp-check[25224]: info: :---------------
hp-check[25224]: info: :| SYSTEM INFO |
hp-check[25224]: info: :---------------
hp-check[25224]: info: :
hp-check[25224]: info: :Basic system information:
hp-check[25224]: info: :Linux kallisto 2.6.27.56-0.1-pae #1 SMP 2010-12-01 16:57:58 +0100 i686 i686 i386 GNU/Linux
hp-check[25224]: info: :
hp-check[25224]: info: :Distribution:
hp-check[25224]: info: :suse 11.1
hp-check[25224]: info: :
hp-check[25224]: info: :Checking Python version...
hp-check[25224]: info: :OK, version 2.6.0 installed
hp-check[25224]: info: :
hp-check[25224]: info: :Checking PyQt 4.x version...
hp-check[25224]: info: :OK, version 4.4.3 installed.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for CUPS...
hp-check[25224]: info: :Status: Scheduler wird ausgeführt
hp-check[25224]: info: :Version: 1.3.9
warning: /etc/cups/cupsd.conf file not found or not accessible.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dbus/python-dbus...
hp-check[25224]: info: :dbus daemon is running.
hp-check[25224]: info: :python-dbus version: 0.83.0
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :------------------------------------
hp-check[25224]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[25224]: info: :------------------------------------
hp-check[25224]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS DDK - CUPS driver development kit...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS devel- Common Unix Printing System development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: CUPS image - CUPS image development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: DBus - Message bus system...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: gcc - GNU Project C and C++ Compiler...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libcrypto - OpenSSL cryptographic library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libjpeg - JPEG library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libpthread - POSIX threads library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libtool - Library building support services...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: libusb - USB library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: make - GNU make utility to maintain groups of programs...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python devel - Python development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python XML libraries...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Python 2.2 or greater - Python programming language...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: SANE - Scanning library...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: SANE - Scanning library development files...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :----------------------
hp-check[25224]: info: :| HPLIP INSTALLATION |
hp-check[25224]: info: :----------------------
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :Currently installed HPLIP version...
hp-check[25224]: info: :HPLIP 3.11.1 currently installed in '/usr/share/hplip'.
hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[25224]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.1

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.11.1
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.1.19
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[25224]: info: :[plugin]
eula = 1
installed = 1

hp-check[25224]: info: :
hp-check[25224]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[25224]: info: :[installation]
version = 3.11.1.19
date_time = 01/31/11 19:56:13

hp-check[25224]: info: :
hp-check[25224]: info: :--------------------------
hp-check[25224]: info: :| DISCOVERED USB DEVICES |
hp-check[25224]: info: :--------------------------
hp-check[25224]: info: :
hp-check[25224]: info: :No devices found.
hp-check[25224]: info: :
hp-check[25224]: info: :---------------------------------
hp-check[25224]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[25224]: info: :---------------------------------
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :lpstat
hp-check[25224]: info: :------
hp-check[25224]: info: :Type: Unknown
hp-check[25224]: info: :Device URI: No destinations added.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :----------------------
hp-check[25224]: info: :| SANE CONFIGURATION |
hp-check[25224]: info: :----------------------
hp-check[25224]: info: :
hp-check[25224]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[25224]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking output of 'scanimage -L'...
hp-check[25224]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[25224]: info: :
hp-check[25224]: info: :---------------------
hp-check[25224]: info: :| PYTHON EXTENSIONS |
hp-check[25224]: info: :---------------------
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'cupsext' CUPS extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'pcardext' Photocard extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'hpmudext' I/O extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :Checking 'scanext' SANE scanning extension...
hp-check[25224]: info: :OK, found.
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :
hp-check[25224]: info: :---------------
hp-check[25224]: info: :| USER GROUPS |
hp-check[25224]: info: :---------------
hp-check[25224]: info: :
hp-check[25224]: info: :users dialout video

hp-check[25224]: info: :
hp-check[25224]: info: :-----------
hp-check[25224]: info: :| SUMMARY |
hp-check[25224]: info: :-----------
hp-check[25224]: info: :
error: 2 errors and/or warnings.
hp-check[25224]: info: :
hp-check[25224]: info: :Please refer to the installation instructions at:
hp-check[25224]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[25224]: info: :
hp-check[25224]: info: :Done.

[shunmugaraj (shunmugaraj83)]

Hi Huether,

I tried to reproduce the defect in Latest opensuse, i could not reproduce, for me device is getting added without any problem.

Can you please try and let me know.

Thanks and Regards,
Raj

[Huether (r-huether)]

Hi Raj

thank you very much for your effort so far.
sorry, but I cannot try it with latest opensuse, that is 11.3.
I have 11.1 and there the "ordinal not in range(128)"-error-message occurs.

I have tried also on my second computer, also opensuse 11.1. There is the same
problem.

Best regards
Roland

Am Montag, 14. Februar 2011 07:42:45 schrieb shunmugaraj:
> Hi Huether,
>
> I tried to reproduce the defect in Latest opensuse, i could not
> reproduce, for me device is getting added without any problem.
>
> Can you please try and let me know.
>
> Thanks and Regards,
> Raj
>
> ** Changed in: hplip
> Assignee: (unassigned) => shunmugaraj (shunmugaraj83)
>
> ** Changed in: hplip
> Status: New => In Progress
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/710850
>
> Title:
> automatic installer stops at "Add printer"
>
> Status in HP Linux Imaging and Printing:
> In Progress
>
> Bug description:
> System: openSUSE 11.1
> Printer: HP Laserjet Pro M1536dnf MFP
> connected via LAN
>
> In hp-setup the printer is recognized and is shown in window "Select
> from discovered devices". Then I click on "Next" and a plugin is
> downloaded. The window "Select from discovered devices" appears again
> and I click on "Add Printer".
>
> Nothing happens, except this error message in the console window:
>
> ************ BEGIN console output ******************
> HP Linux Imaging and Printing System (ver. 3.11.1)
> Printer/Fax Setup Utility ver. 9.0
>
> Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0,
method=mdns)
> \Traceback (most recent call last):
> File "/usr/share/hplip/ui4/setupdialog.py", line 1235, in
NextButton_clicked
> self.showAddPrinterPage()
> File "/usr/share/hplip/ui4/setupdialog.py", line 680, in
showAddPrinterPage
> self.readwriteFaxInformation()
> File "/usr/share/hplip/ui4/setupdialog.py", line 1058, in
readwriteFaxInformation
> self.fax_number = unicode(d.getPhoneNum())
> File "/usr/share/hplip/fax/ledmsoapfax.py", line 93, in getPhoneNum
> return
self.readAttributeFromXml("/DevMgmt/FaxConfigDyn.xml",'faxcfgdyn:faxconfigdyn-
faxcfgdyn:systemsettings-dd:phonenumber')
> File "/usr/share/hplip/base/device.py", line 2464, in
readAttributeFromXml
> xmlDict = utils.XMLToDictParser().parseXML(data)
> File "/usr/share/hplip/base/utils.py", line 977, in parseXML
> parser.Parse(text.encode('utf-8'), True) ...

[Huether (r-huether)]

Hi Raj,

I now updated my system to opensuse 11.4 and tried the installation again.
Unfortunately, the installation window does not continue to "Step 3 of 3" when I click on "Add Printer"-button, but stays at the view "Step 2 of 3".
However, after clicking on the "Add Printer"-button the mouse-pointer changes for several seconds and the computer seems to "do something in the background".

What can I do?

Best regards
Roland

[Huether (r-huether)]

(I'm sorry, I forgot the logfile in the first email.)

Hi Raj,

I now updated my system to opensuse 11.4 and tried the installation again.
Unfortunately,
 the installation window does not continue to "Step 3 of 3" when I click
 on "Add Printer"-button, but stays at the view "Step 2 of 3".
However,
 after clicking on the "Add Printer"-button the mouse-pointer changes
for several seconds and the computer seems to "do something in the
background".

Please find the check-log-file attached.

What can I do?

Best regards
Roland

[Huether (r-huether)]

Hi Raj,

today I tried the installation again, this time with USB-connection and - no surprise - it also did not work.
I got the same error message when clicking the "Add Printer"-button as earlier before:

UnicodeDecodeError: 'ascii' codec can't decode byte 0xc3 in position 757: ordinal not in range(128)

After thinking for a while, a had an idea:
My last name contains the German character "ü" which is also called "u umlaut", maybe you know it.
Right in after buying the printer, even before connecting it to a computer, I set up the fax properties right on the printer's display and sent faxes afterwards. In the fax setup I entered my name in the - correct - German spelling, with the u umlaut.
Now I thought, that this might be a problem in connection with 'ascii' codec and I changed the spelling from Hüther to Huether.

Then I reran hp-setup and - big surprise - the error was gone and the printer was installed.

Maybe you can improve the installation routine in this respect, e.g. show a warning message not to use special characters in the fax setup of the printer.

If you need further information, please do not hesitate to contact me.

Best regards
Roland

[Maxim Kukushkin (maxim-kukushkin)]

Hello, everybody!

I have the same problem with my HP LaserJet 1536dnf MFP.

When I try to add the device (network connection) via "HP Device Manager" it finds the device, but when I click "Next/Add Printer" it "thinks" for about 5 seconds and stays on the same screen.

My OS is OpenSUSE 11.4 (latest updates installed)

In console I see the following:

$ python /usr/bin/hp-setup -u

HP Linux Imaging and Printing System (ver. 3.11.5)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=mdns)
\Traceback (most recent call last):
  File "/usr/share/hplip/ui4/setupdialog.py", line 1245, in NextButton_clicked
    self.showAddPrinterPage()
  File "/usr/share/hplip/ui4/setupdialog.py", line 680, in showAddPrinterPage
    self.readwriteFaxInformation()
  File "/usr/share/hplip/ui4/setupdialog.py", line 1068, in readwriteFaxInformation
    self.fax_number = unicode(d.getPhoneNum())
  File "/usr/share/hplip/fax/ledmsoapfax.py", line 93, in getPhoneNum
    return self.readAttributeFromXml("/DevMgmt/FaxConfigDyn.xml",'faxcfgdyn:faxconfigdyn-faxcfgdyn:systemsettings-dd:phonenumber')
  File "/usr/share/hplip/base/device.py", line 2504, in readAttributeFromXml
    xmlDict = utils.XMLToDictParser().parseXML(data)
  File "/usr/share/hplip/base/utils.py", line 977, in parseXML
    parser.Parse(text.encode('utf-8'), True)
UnicodeDecodeError: 'ascii' codec can't decode byte 0xd0 in position 756: ordinal not in range(128)

[Maxim Kukushkin (maxim-kukushkin)]

The trace shows that the problem appear in "/usr/share/hplip/ui4/setupdialog.py" file, in line 1068 (or 1058 in the original trace from Huether.

As far as I can understand, these lines contain retrieval commands for initial fax information:

self.fax_number = unicode(d.getPhoneNum())
self.fax_name_company = unicode(d.getStationName())

If fax functionality is not of high importance, there can be a workaround applied by hardcoding the initial values. Just change the lines to something like:

self.fax_number = unicode("1234")
self.fax_name_company = unicode("home")

This allowed me to proceed with printer setup.

[Ermin Trevisan (trevi-s)]

Everything works fine, as long as all you enter in the hplip setup is in ASCII code.

[Michael Blank (mblank)]

I live in "Böblingen" - and set up the fax to include the city name in the fax identifying string -> hp-setup crashes.

I changed it the "Boeblingen" -> hp-setup works fine.

[Gaurav Sood (gaurav-sood)]

As of now some unicode characters are not supported in HPLIP. We are working on this.