Comment 18 for bug 508152

Hello,

I am still having this problem with HPLIP v 3.11.12. I had 3.11.7, which
was working for printing 4x6 sizes, but wouldn't print on 13x19 paper, so I
upgraded to 3.11.12. Same problem. How can I fix this? Can we turn off the
paper size/type sensor on the HP B8550? It is useless.

Best,
David

On Wed, May 18, 2011 at 4:13 AM, Sanjay Kumar <email address hidden>wrote:

> Hi,
>
> Thanks for posting the log files. After analyzing the logs I am able to
> locate the problem, but unfortunately I am not able to reproduce the
> issue here; because of this, fixing of the issue has become little
> difficult. Could you do the following things to help me understand the
> scenario.
>
> 1) Install the latest release of HPLIP (version 3.11.5) from our website:
> http://hplipopensource.com/hplip-web/gethplip.html
>
> Close all applications and then install HPLIP using hplip-3.11.5.run file.
> e.g sanjay@sanjay-PC:~$ ./hplip-3.11.5.run
>
> 2) Send me the image used for testing.
>
> 3) Answer following questions based on your test case. Please mention
> every step you did to reproduce the problem.
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++
> Your test case with my questions:
>
> Here's what I do from GIMP:
> 1. Image > Print Size > 4.000in width x 5.200 in height (my pictures are
> 4:3 format).
>
> [Question]:
> Did you change the value to above or is it shown by default based on the
> given image? Please send me the image used for testing.
>
> 2. File > Page Setup > Paper Size > 6 x 4 Photo Paper. Orientation:
> Landscape.
>
> [Question]:
> a) Did you select Format for: option? Which option was selected?
> b) As per step 2 Paper Size does not have "6 x 4 Photo Paper" option.
> Which option did you actually select? Did you create a custom paper or was
> it selected from the list.
> Please provide more details here.
> c) Did you create any custom paper size from cups url i.e (
> http://localhost:631/printers/Photosmart_B8500)?
>
> 3. File > Print...
> 4. General tab: HP_Photosmart_B8550 is selected.
> 5. Page Setup tab: One-sided, 1 page per side, print all sheets, paper
> type is photo paper, paper source is photo tray, scale is 100%.
>
> [Question]:
> a) What is the value of Paper size and orientation?
>
> 6. Image Settings tab: Width is 5.000in, Height 5.200in, X resolution
> 750 dpi, Y resolution 750 dpi, left and right position are 0in, top and
> bottom position are 0.4in. Center is "both". Ignore Page Margins is
> unchecked.
>
> [Question]:
> a) When I take a jpeg image of 4.0x5.2in dimension,neither I see above
> values (i.e Width is 5.000in, Height 5.200in, X resolution 750 dpi, Y
> resolution 750 dpi). nor can I change the values to 5.000in and 5.200.
> Please let me know how did you do this?
> b) Resolution units mentioned in GIMP are in pixels/inch, pixels/cm
> etc? which one was selected when you checked the values?
>
>
> 7. Job tab: Priority is set to Medium.
> 8. Image Quality tab: Print Quality is set to Best.
> 9. Color tab: Output mode is set to Color.
>
> [Question]:
> a)Did you press print button after doing step 1 to step 9? or Did you
> print using lp command?
> b)Can you try to print the same file from hp-toolbox also with similar
> settings?
> c)Please let me know the Linux distro version.
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> Thanks,
> Sanjay
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/508152
>
> Title:
> Incorrect paper size or type
>
> Status in HP Linux Imaging and Printing:
> In Progress
>
> Bug description:
> I just recently installed the HP-B8550 3.9.12 drivers. Now, when I try
> to print on 4x6 photo-paper from the photo-try of the B8550, it tells
> me "Incorrect paper size or type, press OK to cancel" on the printer's
> LCD screen. It feeds the paper into the printer then spits it back out
> without printing anything on it. If I try to print from the main tray
> with 4x6 paper loaded. I am not loading the paper incorrectly, it is
> loaded with the print-side face down. Note that I have test printed a
> nice 8.5x11 photo on matte "everyday" photo-paper.
>
> Here's what I do from GIMP:
>
> 1. Image > Print Size > 4.000in width x 5.200 in height (my pictures are
> 4:3 format).
> 2. File > Page Setup > Paper Size > 6 x 4 Photo Paper. Orientation:
> Landscape.
> 3. File > Print...
> 4. General tab: HP_Photosmart_B8550 is selected.
> 5. Page Setup tab: One-sided, 1 page per side, print all sheets, paper
> type is photo paper, paper source is photo tray, scale is 100%.
> 6. Image Settings tab: Width is 5.000in, Height 5.200in, X resolution 750
> dpi, Y resolution 750 dpi, left and right position are 0in, top and bottom
> position are 0.4in. Center is "both". Ignore Page Margins is unchecked.
> 7. Job tab: Priority is set to Medium.
> 8. Image Quality tab: Print Quality is set to Best.
> 9. Color tab: Output mode is set to Color.
>
> What's going on here?
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/hplip/+bug/508152/+subscribe
>

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