Comment 2 for bug 1887245

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zdohnal (zdohnal) wrote :

Shivani,

this bug is one of the cases I mentioned in my last comment at https://bugs.launchpad.net/hplip/+bug/1883898 - 'some devices had plugin=0 set, but they needed a plugin anyway'.

It seems testing of the device wasn't done on clean OS - meaning there was a lingering plugin in OS, which was loaded correctly during testing, but a tester didn't know about it...