Comment 1 for bug 1788706

Revision history for this message
Ricardo Mendonça Ferreira (b-ric-z) wrote :

I have the same problem: the printer is installed but no job leaves the print queue.

I upgraded a Ubuntu installation to 18.04.1 LTS, and hplip to 3.18.7. A HP LaserJet M1132 Multifunction Printer is detected and configured properly. hp-check shows no errors nor warnings. A test page sent via Cups stays in the print job list with state "Filter failed". In /var/log/cups/error_log I see basically the same as mishgun:

D [29/Aug/2018:17:42:31 -0300] [Job 13166] Set job-printer-state-message to "Processing page 1...", current level=INFO
D [29/Aug/2018:17:42:31 -0300] [Job 13166] prnt/hpcups/HPCupsFilter.cpp 644: DEBUG: SHIVA inside the while loopprnt/hpcups/HPCupsFilter.cpp 648: DEBUG: imageProcessorStartPage failed result = 2
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: +connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PAGE: 1 1\r
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PID 3566 (/usr/lib/cups/filter/hpcups) crashed on signal 11.
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Hint: Try setting the LogLevel to "debug" to find out more.
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Processing page 2...
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Rendering completed

Arch Linux users reported that a series of patches solves the problem: https://aur.archlinux.org/packages/hplip-reverted-imageprocessor/