hplip 3.18.7 reports filter failed

[mishgun]

Hi!
https://pastebin.com/2eZVNJDS
D [23/Aug/2018:23:52:10 +0300] [Job 16] prnt/hpcups/HPCupsFilter.cpp 644: DEBUG: SHIVA inside the while loopprnt/hpcups/HPCupsFilter.cpp 648: DEBUG: imageProcessorStartPage failed result = 2

[Ricardo Mendonça Ferreira (b-ric-z)]

I have the same problem: the printer is installed but no job leaves the print queue.

I upgraded a Ubuntu installation to 18.04.1 LTS, and hplip to 3.18.7. A HP LaserJet M1132 Multifunction Printer is detected and configured properly. hp-check shows no errors nor warnings. A test page sent via Cups stays in the print job list with state "Filter failed". In /var/log/cups/error_log I see basically the same as mishgun:

D [29/Aug/2018:17:42:31 -0300] [Job 13166] Set job-printer-state-message to "Processing page 1...", current level=INFO
D [29/Aug/2018:17:42:31 -0300] [Job 13166] prnt/hpcups/HPCupsFilter.cpp 644: DEBUG: SHIVA inside the while loopprnt/hpcups/HPCupsFilter.cpp 648: DEBUG: imageProcessorStartPage failed result = 2
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: +connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PAGE: 1 1\r
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PID 3566 (/usr/lib/cups/filter/hpcups) crashed on signal 11.
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Hint: Try setting the LogLevel to "debug" to find out more.
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Processing page 2...
D [29/Aug/2018:17:42:31 -0300] [Job 13166] Rendering completed

Arch Linux users reported that a series of patches solves the problem: https://aur.archlinux.org/packages/hplip-reverted-imageprocessor/

[Ricardo Mendonça Ferreira (b-ric-z)]

Installing hplip 3.18.6 solves the problem.

[srinivas (srinivas5)]

Hi,
Can you mention which distro you are facing this issue? We were not able to see this issue in Ubuntu 18.04 with hplip driver version of 3.18.7.

Thanks,
Srinivas Teja

[Ricardo Mendonça Ferreira (b-ric-z)]

FWIW, at least another user seemed to be having the same (or a similar) problem with hplip 3.18.7 that went away using v. 3.18.6: https://askubuntu.com/questions/1070450/hplip-hp-device-manager-print-job-has-completed-but-nothing-happens-hp-la/1072536#1072536

[mishgun (mtikhonov)]

Many thanks. Installed version 3.18.6 and it all worked the first time.

[mishgun (mtikhonov)]

Hi!

My distro is Kubuntu 18.04.1 LTS.

[Jorge Olmos (jorge.olmos)]

My distro is Ubuntu 18.04.1 LTS
My printer is a Laserjet Professional P 1102w
hplip 3.18.9 did not work for me, with error:
prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2

Reverting to 3.18.6 did the trick. Many thanks.

By the way, this seems the same bug that https://bugs.launchpad.net/hplip/+bug/1787289, and
it included a patch, but was ignored because it was only reported by Arch linux users.

[adriankoooo (adriankoooo)]

I have same problem. 18.04 LTS, HPLIP hplip-3.18.12.

[rhk (rhk)]

I've got Ubuntu 19.04 and HPLIP 3.19.5 and have the exact same error:

$ tail -f /var/log/syslog

Jun 17 14:03:06 localhost hpcups[12817]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Jun 17 14:03:06 localhost kernel: [10046.467630] hpcups[12817]: segfault at 55ae6010e000 ip 00007ff9e805802f sp 00007fff8553ff80 error 6 in libImageProcessor-x86_64.so[7ff9e8055000+6e000]

[Liam Morland (liam-w)]

I just solved a problem very similar to this in Debian. To solve it, I added "oldstable" to my Debian sources.list and then I was able to downgrade several packages. I downgraded:

printer-driver-hpcups to 3.16.11+repack0-3

ghostscript, ghostsctipt-x, libgs9, libgs9-common to 9.26a~dfsg-0+deb9u2