HPLIP

hp-setup wont start

Bug #1787765 reported by Hitesh Vijay Oswal
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Unassigned
linux-lts-xenial (Ubuntu)
New
Undecided
Unassigned

Bug Description

When I try to run hp-setup I get the following error:
python: error while loading shared libraries: libz.so.1: failed to map segment from shared object

I am using Ubuntu 16.04 OS. My printer is HP officeJet Pro 6968

I tried running hp-doctor. I have attached the output file.

See original description
Revision history for this message
Hitesh Vijay Oswal (hitoswal) wrote :
Revision history for this message
Hitesh Vijay Oswal (hitoswal) wrote :

Following is the hp-check -t output file

description: updated
Revision history for this message
srinivas (srinivas5) wrote :

Hi,

Remove existing HPLIP driver using 'sudo hp-uninstall'
Do an OS update and install latest HPLIP driver for Ubuntu from the below link
https://developers.hp.com/hp-linux-imaging-and-printing

Try doing hp-setup -g.

Regards,
Srinivas Teja

Changed in hplip:
status: New → In Progress
Revision history for this message
Hitesh Vijay Oswal (hitoswal) wrote : Re: [Bug 1787765] Re: hp-setup wont start

No! didn't work out.

On 08/19/2018 10:16 PM, srinivas wrote:
> Hi,
>
> Remove existing HPLIP driver using 'sudo hp-uninstall'
> Do an OS update and install latest HPLIP driver for Ubuntu from the below link
> https://developers.hp.com/hp-linux-imaging-and-printing
>
> Try doing hp-setup -g.
>
> Regards,
> Srinivas Teja
>
> ** Changed in: hplip
> Status: New => In Progress
>

--
Regards,
Hitesh Vijay Oswal

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