[01mHP Linux Imaging and Printing System (ver. 3.18.7)[0m [01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. [01mHP Linux Imaging and Printing System (ver. 3.18.7)[0m [01mSelf Diagnse Utility and Healing Utility ver. 1.0[0m Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. [01m Checking for Deprecated items....[0m No Deprecated items are found [01m Checking for HPLIP updates....[0m [01mHP Linux Imaging and Printing System (ver. 3.18.7)[0m [01mHPLIP upgrade latest version ver. 1.0[0m Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Latest version of HPLIP is already installed. [01m Checking for Dependencies....[0m --------------- | SYSTEM INFO | --------------- Kernel: 4.15.0-32-generic #35~16.04.1-Ubuntu SMP Fri Aug 10 21:54:34 UTC 2018 GNU/Linux Host: HITSON-Computer Proc: 4.15.0-32-generic #35~16.04.1-Ubuntu SMP Fri Aug 10 21:54:34 UTC 2018 GNU/Linux Distribution: 12 16.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.18.7 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version [01mCurrent contents of '/etc/hp/hplip.conf' file:[0m # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.18.7 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.18.7 html=/usr/share/doc/hplip-3.18.7 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.18.7 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no [01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m Plugins are not installed. Could not access file: No such file or directory [01mCurrent contents of '~/.hplip/hplip.conf' file:[0m [upgrade] notify_upgrade = true last_upgraded_time = 1534615364 pending_upgrade_time = 0 latest_available_version = 3.17.10 [settings] systray_visible = 0 systray_messages = 0 [last_used] device_uri = "hp:/net/OfficeJet_Pro_6960?zc=HP80CE628CDFAB" printer_name = working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [installation] date_time = 08/18/2018 13:27:00 version = 3.18.7

-------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.23 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - 1.0.25 OK - ---------------------- | Scan Configuration | ---------------------- scanext Scan-SANE-Extension REQUIRED - 3.18.7 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.18.7 OK 'hpaio found in /etc/sane.d/dll.conf' ------------------------- | External Dependencies | ------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.17.1 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.10.6 OK - avahi-utils avahi-utils OPTIONAL - 0.6.32 OK - --------------------- | Python Extentions | --------------------- hpmudext IO-Extension REQUIRED - 3.18.7 OK - cupsext CUPS-Extension REQUIRED - 3.18.7 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/OfficeJet_Pro_6960?zc=HP80CE628CDFAB' is a Hewlett-Packard OfficeJet_Pro_6960 all-in-one device `hpaio:/net/officejet_pro_6960?ip=192.168.1.10&queue=false' is a Hewlett-Packard officejet_pro_6960 all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- [01mBrother-MFC-J985DW[0m [01m------------------[0m Type: Unknown Device URI: dnssd://Brother%20MFC-J985DW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4400ef8 PPD: /etc/cups/ppd/Brother-MFC-J985DW.ppd [35;01mwarning: Failed to read /etc/cups/ppd/Brother-MFC-J985DW.ppd ppd file[0m PPD Description: Printer status: printer Brother-MFC-J985DW is idle. enabled since Fri 10 Aug 2018 02:04:58 PM PDT [35;01mwarning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.[0m [01mEPSON-ET-3750-Series[0m [01m--------------------[0m Type: Unknown Device URI: dnssd://EPSON%20ET-3750%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-f8d027335b23 PPD: /etc/cups/ppd/EPSON-ET-3750-Series.ppd [35;01mwarning: Failed to read /etc/cups/ppd/EPSON-ET-3750-Series.ppd ppd file[0m PPD Description: Printer status: printer EPSON-ET-3750-Series is idle. enabled since Thu 16 Aug 2018 02:01:08 PM PDT File "/opt/epson-inkjet-printer-escpr2/cups/lib/filter/epson-escpr-wrapper2" not available: No such file or directory [35;01mwarning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.[0m [01mHP-HP-ColorLaserJet-MFP-M278-M281[0m [01m---------------------------------[0m Type: Unknown Device URI: dnssd://CLJMFP281SJ._ipp._tcp.local/?uuid=564e424e-4c33-3943-524d-b4b686008a88 PPD: /etc/cups/ppd/HP-HP-ColorLaserJet-MFP-M278-M281.ppd [35;01mwarning: Failed to read /etc/cups/ppd/HP-HP-ColorLaserJet-MFP-M278-M281.ppd ppd file[0m PPD Description: Printer status: printer HP-HP-ColorLaserJet-MFP-M278-M281 is idle. enabled since Thu 16 Aug 2018 02:00:26 PM PDT [35;01mwarning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.[0m [01mHP-OfficeJet-Pro-6968[0m [01m---------------------[0m Type: Printer Device URI: hp:/net/OfficeJet_Pro_6960?zc=HP80CE628CDFAB PPD: /etc/cups/ppd/HP-OfficeJet-Pro-6968.ppd [35;01mwarning: Failed to read /etc/cups/ppd/HP-OfficeJet-Pro-6968.ppd ppd file[0m PPD Description: Printer status: printer HP-OfficeJet-Pro-6968 is idle. enabled since Tue 14 Aug 2018 11:22:37 PM PDT [31;01merror: Communication status: Failed[0m -------------- | PERMISSION | -------------- [01m Checking Permissions....[0m [01m Checking for Configured Queues....[0m [35;01mwarning: Fail to read ppd=/etc/cups/ppd/Brother-MFC-J985DW.ppd file[0m [35;01mwarning: Insufficient permission to access file /etc/cups/ppd/Brother-MFC-J985DW.ppd[0m [35;01mwarning: Could not complete Queue(s) configuration check[0m [01m Checking for HP Properitery Plugin's....[0m No plug-in printers are configured. [01m Checking for Printer Status....[0m [31;01merror: 'HP-OfficeJet-Pro-6968' Printer is either Powered-OFF or Failed to communicate.[0m [01mTurn On Printer and re-run hp-doctor[0m [01m Diagnose completed... [0m More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html