Comment 9 for bug 1419417

Revision history for this message
DELAFALIZE (fabien-a) wrote : Re: [Bug 1419417] Re: Hp officejet Pro 6830 - scanning doesn't run well

you can find here, the result :

please, let me see what do you think about this...

other question : is it possible to scan directly sheets to my ubuntu
(linux) computer like it's possible with Windows computer ? If it's
possible, could you please the way to do that ?

thank you

-----------------------

| HPLIP CONFIGURATION |

-----------------------

 HPLIP-Version: HPLIP 3.14.10

HPLIP-Home: /usr/share/hplip

HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04
version

 Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

 [hplip]

version=3.14.10

 [dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/HP

ppdbase=/usr/share/ppd

doc=/usr/share/doc/hplip-3.14.10

html=/usr/share/doc/hplip-3.14.10

icon=/usr/share/applications

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv/hp

bin=/usr/bin

 # Following values are determined at configure time and cannot be changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=no

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=no

foomatic-drv-install=no

foomatic-ppd-install=no

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.14.10

restricted-build=no

ui-toolkit=qt4

qt3=no

qt4=yes

policy-kit=no

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

  Current contents of '/var/lib/hp/hplip.state' file:

Plugins are not installed. Could not access file: Aucun fichier ou dossier
de ce type

 Current contents of '~/.hplip/hplip.conf' file:

[upgrade]

notify_upgrade = true

last_upgraded_time = 1422359324

pending_upgrade_time = 1425467289

latest_available_version = 3.15.2

 [settings]

systray_visible = 0

systray_messages = 0

 [last_used]

device_uri = "hpfax:/net/Officejet_Pro_6830?zc=HPFC15B49BDD2A"

printer_name =

working_dir = .

 [commands]

scan = /usr/bin/xsane -V %SANE_URI%

 [refresh]

rate = 30

enable = false

type = 1

 [polling]

enable = false

interval = 5

device_list =

 [fax]

voice_phone =

email_address =

 [installation]

date_time = 06/03/2015 10:26:30

version = 3.14.10

  <Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>

 --------------------------

| External Dependencies |

--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -

gs Ghostscript REQUIRED 7.05 9.10 OK -

network Network-wget OPTIONAL - 1.15 OK -

scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -

avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

dbus DBus REQUIRED - 1.6.18 OK -

cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'

xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

 -------------------------

| General Dependencies |

-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -

libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -

pil Python-Image-Lib OPTIONAL - 1.1.7 OK -

pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -

libjpeg JPEG-Lib REQUIRED - - OK -

libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -

python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -

python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -

pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -

cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -

sane-devel SANE-SDK REQUIRED - 1.0.23 OK -

libusb USB-Lib REQUIRED - 1.0 OK -

sane Scan-Lib REQUIRED - 1.0.23 OK -

cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -

libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -

python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -

python-notify Desktop-notifications OPTIONAL - - OK -

 ------------------------------

| Compile Time Dependencies |

------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.2 OK -

libtool Build-tools REQUIRED - 2.4.2 OK -

make GNU-Build-tools REQUIRED 3.0 3.81 OK -

 ----------------------

| Python Extentions |

----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.10 OK -

pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -

hpmudext IO-Extension REQUIRED - 3.14.10 OK -

 -----------------------

| Scan Configuration |

-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in
/etc/sane.d/dll.conf'

scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -

 ------------------------------

| DISCOVERED SCANNER DEVICES |

------------------------------

 No Scanner found.

 --------------------------

| DISCOVERED USB DEVICES |

--------------------------

 No devices found.

 ---------------------------------

| INSTALLED CUPS PRINTER QUEUES |

---------------------------------

  HP-Officejet-Pro-6830

---------------------

Type: Unknown

Device URI: socket://192.168.1.14:9100

PPD: /etc/cups/ppd/HP-Officejet-Pro-6830.ppd

PPD Description: HP Officejet Pro 6830, hpcups 3.14.10

Printer status: printer HP-Officejet-Pro-6830 is idle. enabled since dim.
01 mars 2015 21:26:44 CET

warning: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend for HP-Devices.

  --------------

| PERMISSION |

--------------

  -----------

| SUMMARY |

-----------

 Missing Required Dependencies

-----------------------------

None

 Missing Optional Dependencies

-----------------------------

None

  Total Errors: 0

Total Warnings: 1

  Done.

2015-03-05 14:03 GMT+01:00 Fabien Delafalize <email address hidden>:

> hi !
> sorry for my lateness ( I have just had a baby...) ,
>
> I have found a solution : I have just installed windows XP and dowload the
> hp driver. In this case, the problem is solved : when i scan several sheets
> and I select directly my "windows" computer (no using USB devise), I get a
> good .pdf in my "windows" computer
>
> but when I scan sheets ans I select "USB devise", I have the problem : " I
> have a number "n" of sheets in the feeder, the ADF scanning takes "n"
> sheets and the .pdf created contain "n" pages but the last page of my .pdf
> is white. So my .pdf contain not my last sheet."
>
> So tomorrow I would test your suggestion 'hp-check -t" in my Ubuntu and I
> will give you the result...
>
> thank you very much for your advise..
>
>
> 2015-03-03 8:29 GMT+01:00 Ani Balakrishnan <email address hidden>:
>
>> Hi,
>>
>> Please run the command 'hp-check -t' in the terminal and paste the
>> result here. Let us know how you are scanning the documents, whether
>> using HP Device Manager or from other applications.
>>
>> Thanks and Regards
>> Ani Balakrishnan
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1419417
>>
>> Title:
>> Hp officejet Pro 6830 - scanning doesn't run well
>>
>> Status in HP Linux Imaging and Printing:
>> In Progress
>>
>> Bug description:
>> 2 problems :
>> - first : For scanning n sheets, I need scan n+1 sheets. When I open
>> the .pdf created, the n+1 sheets is white.
>> If I don't do that, for scanning n sheets, I get a .pdf whith n-1
>> sheets. The n page is white.
>>
>> I don't understand what is the problem.
>>
>> - second problem : when i want scan n sheets with the "unwinder" on
>> the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a
>> total .pdf white !
>>
>> each time, I connect a data USB on the front of my printer e-all-in-
>> one Hp officejet Pro 6830.
>>
>> Please, could you some one can help me ?
>>
>> In French / En français :
>> J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp
>> officejet Pro 6830. Je suis sous Linux Ubuntu.
>> J'ai constaté 2 problèmes :
>>
>> - Le premier, lorsque je souhaite scanné n pages en levant le capot de
>> l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la
>> dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2
>> fois la dernière page.
>> J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la
>> derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour
>> retirer manuellement cette dernière page blanche qui ne m'intéresse pas.
>>
>> - Le second : lorsque je souhaite scanner n pages avec le dérouleur en
>> haut de l'imprimante, j'obtiens un .pdf de n pages blanches !
>>
>> je précise qu'à chaque fois, je branche une clé USB sur la façade de
>> mon imprimante. Je n'utilise donc pas mon réseau local et je doute que
>> Linux soit en cause.
>>
>> Pouvez-vous m'apporter une aide ?
>>
>> Bien cordialement,
>>
>> F.
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/hplip/+bug/1419417/+subscriptions
>>
>
>
>
> --
> F. Delafalize
>

--
F. Delafalize