test page prints four sheets, each with 1/8 of page

Bug #1377749 reported by Howard Moreland on 2014-10-05
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
Undecided
Unassigned

Bug Description

openSUSE 13.2 beta1, KDE, 32-bit, kernel-default 3.16.2

Printer is HP LaserJet Pro MFP M127fn (It works correctly with this same computer running openSUSE 13.1 and hplip 3.14.6)

Installed hplip 3.14.6 provided with openSUSE

To add printer, hp-setup chose driver:
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-laserjet_pro_mfp_m127fn-hpijs.ppd.gz

checked box in setup to send test page; HP Device Manager reports status "Print job is continuing" Printer says "Printing document" but does nothing. Clicking "Cancel job" in Printer Control tab of HP Device Manager reports status "Canceling". Pressing "X" button at printer says "Canceling", but does nothing. Have to power cycle printer to get back to normal.

rebooted, printed test page from HP Device Manager, results as above.

Ran hp-check -t
Results are in attached hp-check0.log
15 errors
ran hp-doctor, results in file hp-doctor.txt in subsequent comment. Fixed all.
Ran hp-check -t
Results are in hp-check1.log in subsequent comment; no errors.
printed test page from HP Device Manager, results as above
in YaST, changed printer driver to:
HP LaserJet Pro with driver HP LaserJet Pro MFP m127fn, hpcups 3.14.6, requires proprietary plugin
printed test page from YaST, nothing to printer; results in error_log in subsequent comment. Says "Job stopped due to filter errors"
printed test page from HP Device Manager, got 4 sheets. Image of one sheet is shown in file cups_small.jpeg in subsequent comment.
rebooted, printed test page from HP Device Manager, got 4 sheets

Still seems to be a filter problem.
Thanks,
Howard

Howard Moreland (hrm-temp) wrote :
Howard Moreland (hrm-temp) wrote :
Howard Moreland (hrm-temp) wrote :
description: updated
goutam (goutamkk) wrote :

Hi Howard,

Please delete the existing print queue for this printer using 'hp-setup -r'. And reconfigure the printer using hp-setup command by select the hpcups PPD for this printer. Go to yast print settings or system-config-printer and select "fit to page/scale to fit" option. Now print the test page and let us know if the behavior remains same.

Thanks,
Goutam

Howard Moreland (hrm-temp) wrote :

I deleted the queue, and reconfigured, selecting driver file:
/usr/share/cups/model/manufacturer-PPDs/hplip/hp-laserjet_pro_mfp_m127fn.ppd.gz

This gave printer description "HP LaserJet Pro MFP m127fn, hpcups 3.14.6, requires proprietary plugin" and created file:
/etc/cups/ppd/HP_LaserJet_Pro_MFP_M127fn.ppd

I used HP Device Manager to set image printing "Fit to Page" to "On", as seen in the attached screenshot file HP_image.jpeg.
Then in Device Manager Actions tab, I clicked "Print Test Page". That test page printed correctly on a single sheet.

In openSUSE 13.1 and hplip 3.14.6, I did not have to change the image printing setting.

Thanks,
Howard

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers