Noting that in the situation, the original claims-returned loan never gets xact_finish set, even if you check it in, and that's the proximate cause for the loan remaining on the other/special list.
A (slightly odd) workaround I just stumble across: assuming that the claims-returned loan has no opening billings on it, selecting the loan, choosing Add Billings, then adding a $0 billing will cause xact_finish to be set on the loan. The billing note could be used to explain the workaround.
Noting that in the situation, the original claims-returned loan never gets xact_finish set, even if you check it in, and that's the proximate cause for the loan remaining on the other/special list.
A (slightly odd) workaround I just stumble across: assuming that the claims-returned loan has no opening billings on it, selecting the loan, choosing Add Billings, then adding a $0 billing will cause xact_finish to be set on the loan. The billing note could be used to explain the workaround.