Looking at the screenshot, it appears that Jennifer wasn't using a registered workstation. We've found that workstation registration is required for navigation to work properly.
Setting this one to Invalid, but I'll also post a link to https://bugs.launchpad.net/evergreen/+bug/1467663 where we've discussed the need to require workstation registration, among some other things.
Looking at the screenshot, it appears that Jennifer wasn't using a registered workstation. We've found that workstation registration is required for navigation to work properly.
Setting this one to Invalid, but I'll also post a link to https:/ /bugs.launchpad .net/evergreen/ +bug/1467663 where we've discussed the need to require workstation registration, among some other things.